Pep Boys Auto Parts & Service

★★☆☆☆
  • 2604 N Elston Ave

    Chicago, IL 60647

    Map & Directions
  • 773-395-4444

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Auto Parts & Accessories
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 7am-8pm, Su 8am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      2.2069 29
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      .

      I simply wanted to get a tire patched at the Pep Boys on Elston. I dropped off the car and took a bus home. They called 2 hours later and said they couldn't patch it because the tread is too low. \r
      First of all, I know a bit about

      3
      ★★★★★

      I simply wanted to get a tire patched at the Pep Boys on Elston. I dropped off the car and took a bus home. They called 2 hours later and said they couldn't patch it because the tread is too low. \r
      First of all, I know a bit about

      .

      Horrifying Accident and Funny Business at PepBoys\r
      \r
      My experience with PepBoys couldn't have been much worse. If you're thinking of taking your car to the PepBoys store on Elston Avenue, I urge you to read my review first.

      3
      ★★★★★

      Horrifying Accident and Funny Business at PepBoys\r
      \r
      My experience with PepBoys couldn't have been much worse. If you're thinking of taking your car to the PepBoys store on Elston Avenue, I urge you to read my review first.

      .

      My experience with PepBoys couldn't have been much worse. If you're thinking of taking your car to the PepBoys store on Elston Avenue, I urge you to read my review first.

      Here's what happened.

      1. In September of 2012, I had PepBoys work on my car's steering system.

      2. About 10 days later, the driver's side front wheel detached from the steering system while I was exiting Lake Shore Drive in Chicago, causing an accident. If a wheel detaches from the steering system while you're driving, it's impossible to control the car. It was a horrifying experience and could easily have resulted in multiple fatalities. Miraculously, no one was hurt, but my car suffered substantial damage.

      3. Immediately after the accident, the front wheels of my car were sharply pigeon-toed. This means at least one of the wheels was not attached to the steering system. When both wheels are attached to the steering system, they point in the same direction.

      4. I had AAA tow my car back to PepBoys. Since PepBoys was closed, AAA left the car in the PepBoys lot.

      5. When PepBoys reopened the next morning, I spoke with them by phone. I asked them to inspect the car and determine what caused the accident and what needed to be done to fix the car. I didn't authorize any repair work.

      6. When PepBoys completed their 'inspection,' they told me both wheels were attached to the steering system and had been that way when the car arrived at their store. They said they couldn't explain what caused the accident.

      7. I've asked mechanics repeatedly if the wheel could reattach to the steering system without human intervention. No one has an innocent explanation. The only plausible explanation is that PepBoys reattached the wheel in order to hide the cause of the accident. PepBoys must have thought the accident was caused by their negligent repair work 10 days before, and wanted to hide the evidence. The 'inspection' was done by the same mechanic, Paulie, who did the original repair work.

      8. I've spent a lot of time trying to get PepBoys to assume responsibility for the accident, but so far with no success.

      9. The PepBoys store manager, Chris, admits the wheel couldn't reattach itself, but claims the wheel was in fact attached when the car arrived at PepBoys after the accident.

      10. The AAA tow truck driver saw the wheels were sharply pigeon-toed after the accident. So did a young woman who stopped to help me on the night of the accident. So did I. In other words, we all saw that the wheel was not attached to the steering system.

      11. My insurer, Travelers, investigated the claim. They agree with me that someone at PepBoys must have performed work on the car in order to hide the cause of the accident.

      12. I filed a claim with PepBoys. PepBoys denied my claim with no real investigation. They made no attempt to contact the AAA tow truck driver or the young woman who stopped to help me. Their claims staff contacted me only after denying my claim--and then only by an automated phone call. Instead, they relied on assurances from Chris, the store manager, that they'd done nothing wrong.

      13. Looking back, PepBoys couldn't have behaved much worse. First they performed negligent repair work on my car, causing what easily could have been a multiple-fatality accident. Next they did unauthorized and undisclosed work on my car in order to conceal the cause of the accident and hide their negligence. Finally, they denied my claim without making any real effort to determine what happened.

      14. My advice is to avoid the PepBoys store on Elston Avenue at all costs.

      1
      ★☆☆☆☆

      My experience with PepBoys couldn't have been much worse. If you're thinking of taking your car to the PepBoys store on Elston Avenue, I urge you to read my review first.

      Here's what happened.

      1. In September of 2012, I had PepBoys work on my car's steering system.

      2. About 10 days later, the driver's side front wheel detached from the steering system while I was exiting Lake Shore Drive in Chicago, causing an accident. If a wheel detaches from the steering system while you're driving, it's impossible to control the car. It was a horrifying experience and could easily have resulted in multiple fatalities. Miraculously, no one was hurt, but my car suffered substantial damage.

      3. Immediately after the accident, the front wheels of my car were sharply pigeon-toed. This means at least one of the wheels was not attached to the steering system. When both wheels are attached to the steering system, they point in the same direction.

      4. I had AAA tow my car back to PepBoys. Since PepBoys was closed, AAA left the car in the PepBoys lot.

      5. When PepBoys reopened the next morning, I spoke with them by phone. I asked them to inspect the car and determine what caused the accident and what needed to be done to fix the car. I didn't authorize any repair work.

      6. When PepBoys completed their 'inspection,' they told me both wheels were attached to the steering system and had been that way when the car arrived at their store. They said they couldn't explain what caused the accident.

      7. I've asked mechanics repeatedly if the wheel could reattach to the steering system without human intervention. No one has an innocent explanation. The only plausible explanation is that PepBoys reattached the wheel in order to hide the cause of the accident. PepBoys must have thought the accident was caused by their negligent repair work 10 days before, and wanted to hide the evidence. The 'inspection' was done by the same mechanic, Paulie, who did the original repair work.

      8. I've spent a lot of time trying to get PepBoys to assume responsibility for the accident, but so far with no success.

      9. The PepBoys store manager, Chris, admits the wheel couldn't reattach itself, but claims the wheel was in fact attached when the car arrived at PepBoys after the accident.

      10. The AAA tow truck driver saw the wheels were sharply pigeon-toed after the accident. So did a young woman who stopped to help me on the night of the accident. So did I. In other words, we all saw that the wheel was not attached to the steering system.

      11. My insurer, Travelers, investigated the claim. They agree with me that someone at PepBoys must have performed work on the car in order to hide the cause of the accident.

      12. I filed a claim with PepBoys. PepBoys denied my claim with no real investigation. They made no attempt to contact the AAA tow truck driver or the young woman who stopped to help me. Their claims staff contacted me only after denying my claim--and then only by an automated phone call. Instead, they relied on assurances from Chris, the store manager, that they'd done nothing wrong.

      13. Looking back, PepBoys couldn't have behaved much worse. First they performed negligent repair work on my car, causing what easily could have been a multiple-fatality accident. Next they did unauthorized and undisclosed work on my car in order to conceal the cause of the accident and hide their negligence. Finally, they denied my claim without making any real effort to determine what happened.

      14. My advice is to avoid the PepBoys store on Elston Avenue at all costs.

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      .

      I've been going here for a long time (my last 3 cars) with varying results leaning towards the positive. But the current service crew and service desk staff are really great. Today, as I was waiting at the desk, one of the fellows was going to lunch, saw me standing there and actually stopped to see if I had been waited on. When I said, "No", he went back behind the counter and took care of me before re-heading off to lunch. Very nice. In fact, most of the desk guys - Dan, Oscar, Sam, etc. - are all great to interact with.

      Also, and MOST importantly, the mechanics have really done right by me, especially Paulie D. He's the greatest ~ clear talking, seriously knowledgeable, and really makes you feel comfortable. Like many people, I've had more than one "mis-diagnoses" of what's going on with my car from other garages AND from Pep Boys, themselves, that Paulie has spent time re-checking, resolving and taking care of (if needs be) -- saving me time, trouble and unnecessary costly repairs. Thanks, Paulie!

      In a world where, it seems, 90% or more of the car repair shops are bent on taking advantage of women, it's nice to have someone to trust.

      4
      ★★★★☆

      I've been going here for a long time (my last 3 cars) with varying results leaning towards the positive. But the current service crew and service desk staff are really great. Today, as I was waiting at the desk, one of the fellows was going to lunch, saw me standing there and actually stopped to see if I had been waited on. When I said, "No", he went back behind the counter and took care of me before re-heading off to lunch. Very nice. In fact, most of the desk guys - Dan, Oscar, Sam, etc. - are all great to interact with.

      Also, and MOST importantly, the mechanics have really done right by me, especially Paulie D. He's the greatest ~ clear talking, seriously knowledgeable, and really makes you feel comfortable. Like many people, I've had more than one "mis-diagnoses" of what's going on with my car from other garages AND from Pep Boys, themselves, that Paulie has spent time re-checking, resolving and taking care of (if needs be) -- saving me time, trouble and unnecessary costly repairs. Thanks, Paulie!

      In a world where, it seems, 90% or more of the car repair shops are bent on taking advantage of women, it's nice to have someone to trust.

      Was this review helpful to you?
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      .

      I've been going here for a long time (my last 3 cars) with varying results leaning towards the positive. But the current service crew and service desk staff are really great. Today, as I was waiting at the desk, one of the fellows was

      3
      ★★★★★

      I've been going here for a long time (my last 3 cars) with varying results leaning towards the positive. But the current service crew and service desk staff are really great. Today, as I was waiting at the desk, one of the fellows was

      .

      Great job by these people. keep it up

      3
      ★★★★★

      Great job by these people. keep it up

      .

      This place is incredible. A month ago I let them change tires on my car - waited 4 hours (instead of 2 hours as promised). That time I said myself: OK, changing tires is a big job, so they probably needed some extra time. \n\nToday my engine light came up while driving. Pep Boys at Elston Ave. were 5 min away - so I went there hoping that I can convince somebody to check it for me. A years ago it happen to me and I went to Autozone and they check it for me with a hand held scanner for free. Not in that place - they asked for $90 (with taxes). Well, I said OK and asked them about how long would I need to wait. They said two hours (for 5 min job: put a scanner into a slot and turn on the key).\nAfter three hours of waiting in the Starbugs for a phone call from them that never arrived I came back there only to be told that they cannot do it today - to come tomorrow morning. So I wasted three ours waiting for a 5 min job that they could not do. This place is a joke, save a time and money and go to some other place that value customers at least a little bit. If you wish to go there the Starbucks is right cross the street - you will have enough time to enjoy a cup of cofee there (or rather several cups) before they finish with your car (in the best case).\nTOM

      0
      ★☆☆☆☆

      This place is incredible. A month ago I let them change tires on my car - waited 4 hours (instead of 2 hours as promised). That time I said myself: OK, changing tires is a big job, so they probably needed some extra time. \n\nToday my engine light came up while driving. Pep Boys at Elston Ave. were 5 min away - so I went there hoping that I can convince somebody to check it for me. A years ago it happen to me and I went to Autozone and they check it for me with a hand held scanner for free. Not in that place - they asked for $90 (with taxes). Well, I said OK and asked them about how long would I need to wait. They said two hours (for 5 min job: put a scanner into a slot and turn on the key).\nAfter three hours of waiting in the Starbugs for a phone call from them that never arrived I came back there only to be told that they cannot do it today - to come tomorrow morning. So I wasted three ours waiting for a 5 min job that they could not do. This place is a joke, save a time and money and go to some other place that value customers at least a little bit. If you wish to go there the Starbucks is right cross the street - you will have enough time to enjoy a cup of cofee there (or rather several cups) before they finish with your car (in the best case).\nTOM

      Pros: Good location, parking

      Cons: Incredibly bad customer service

      .

      Since when does Pepboys hire cons who dont know there azz from a hole in the ground? My car went in for warranty work-to sit there for a week-then leave w/more issues than it went in for. They broke parts tryn to get them off, reset eng codes to make it look like it was fixed, and said they couldnt hear the problem when my 96yo grandmother could here it from on top of the Sears tower! To make it worse the tech who rode w/me who claims he couldnt hear the problem smelled like booze? maybe if my name was Capt Morgan or if I hid a six pack inside my wheel bearing he could find the problem! seriously what was i thinking? i could have had one of the bums mooching for change on the corner of Fullerton do my repairs for much less and probably better! The 3 pepboys owners should change there name to ""Larry, Moe, and Curly"" cuz its a big frikn joke! woobabwoopwoop-naknaknaknak

      0
      ★☆☆☆☆

      Since when does Pepboys hire cons who dont know there azz from a hole in the ground? My car went in for warranty work-to sit there for a week-then leave w/more issues than it went in for. They broke parts tryn to get them off, reset eng codes to make it look like it was fixed, and said they couldnt hear the problem when my 96yo grandmother could here it from on top of the Sears tower! To make it worse the tech who rode w/me who claims he couldnt hear the problem smelled like booze? maybe if my name was Capt Morgan or if I hid a six pack inside my wheel bearing he could find the problem! seriously what was i thinking? i could have had one of the bums mooching for change on the corner of Fullerton do my repairs for much less and probably better! The 3 pepboys owners should change there name to ""Larry, Moe, and Curly"" cuz its a big frikn joke! woobabwoopwoop-naknaknaknak

      Pros: atleast i got my car back!

      Cons: U got to be on parole and have an IQ of a dog-turd !!!

      .

      These idiots did a brake job on my van last year. After having the vehicle three times longer that they claimed they would have it I finally picked up the vehicle. There was a loud thumping noise in the right rear wheel area. I took it back and the resident idiot said he took it for a ride and couldn't hear anything; therefore, there was nothing he could do. The sound continually got worse and this last week I took the vehicle to a Chevrolet dealer. One trip around the block and the mechanic indicated the rotor was warped, at least on the right rear side. After claiming the vehicle would be done by 3:30 p.m., I got a call @ 7:00 p.m. The guy was an idiot and indicated that there could be no pickup, and that I had to pay for a ride over to the dealer. I attempted to explain to this moron that if the job had been done correctly the first time I wouldn't be needing to pickup a vehicle to begin with. He hung up on me. I called back and spoke with an even bigger idiot who was just as rude. This place absolutely stinks. It is the worst service I have ever received. Ironically, this place is busy. Look over the other feedback and don't rely on just my opinion.

      0
      ★☆☆☆☆

      These idiots did a brake job on my van last year. After having the vehicle three times longer that they claimed they would have it I finally picked up the vehicle. There was a loud thumping noise in the right rear wheel area. I took it back and the resident idiot said he took it for a ride and couldn't hear anything; therefore, there was nothing he could do. The sound continually got worse and this last week I took the vehicle to a Chevrolet dealer. One trip around the block and the mechanic indicated the rotor was warped, at least on the right rear side. After claiming the vehicle would be done by 3:30 p.m., I got a call @ 7:00 p.m. The guy was an idiot and indicated that there could be no pickup, and that I had to pay for a ride over to the dealer. I attempted to explain to this moron that if the job had been done correctly the first time I wouldn't be needing to pickup a vehicle to begin with. He hung up on me. I called back and spoke with an even bigger idiot who was just as rude. This place absolutely stinks. It is the worst service I have ever received. Ironically, this place is busy. Look over the other feedback and don't rely on just my opinion.

      Pros: None.

      Cons: Everthing. Quality of work, staff,wait times, etc.

      .

      I am so displeased with the new pep boys, I sent my daughters car in to check out the front end she just bought the car and it had a slight shimmy from the tires the dealer had put on before she left. I knew all it needed was for the two tires to be balanced she was told she had to have it Evaluated first. So they started off with the drivability Evaluation that cost $89.99 then steering/sup Evaluation at a cost of $19.99 and then the SHOP FEE OF $30.99 that was bad enough but then she gets a call that she need two tires at a cost of $106.00 each we just had them put on and her front brakes and rotors needed to be replaced the estimate was well over $1,000.00 and all she wanted was the tires balanced. I finally called them and told them just put the tires back on and fix what she said to fix it one hour later she was told her car was done it still cost her $449.24 by the time they were done beating her up with the little charges. Mr. Pep Boys you should be ashamed of your self you lost me as a customer and I will be sure to pass the work on.

      1
      ★☆☆☆☆

      I am so displeased with the new pep boys, I sent my daughters car in to check out the front end she just bought the car and it had a slight shimmy from the tires the dealer had put on before she left. I knew all it needed was for the two tires to be balanced she was told she had to have it Evaluated first. So they started off with the drivability Evaluation that cost $89.99 then steering/sup Evaluation at a cost of $19.99 and then the SHOP FEE OF $30.99 that was bad enough but then she gets a call that she need two tires at a cost of $106.00 each we just had them put on and her front brakes and rotors needed to be replaced the estimate was well over $1,000.00 and all she wanted was the tires balanced. I finally called them and told them just put the tires back on and fix what she said to fix it one hour later she was told her car was done it still cost her $449.24 by the time they were done beating her up with the little charges. Mr. Pep Boys you should be ashamed of your self you lost me as a customer and I will be sure to pass the work on.

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      .

      I had a battery change in pepboys ft.lauderdale sunrise blvd 2yrs ago july. The car wouldnt start after leaving for business trip 4days upon return.I had cables and gave it a charge. it started...used it for an hr drive ...after leaving car for 5 hrs it wouldnt start again..used cables..went to pepboys on sunrise blvd ft.lauder where i purchased it. the guy tried to tell me it was the alternator-after testing it. the story didnt sound right...i went another pepboys 10 miles away he tested it said it was the battery..(of course, i didnt mention what the original place said) he replaced battery and i had no problems. this cost 100.00 the first pepboy waNTED 400.00 for alternator. I should have received free battery as i still was under warranty..I feel robbed and have no trust in your company anymore..I was told my others -this is problem others have with your services..i deserve refund or some sort of reimbursement . my email address joeyboy500@yahoo.com

      1
      ★☆☆☆☆

      I had a battery change in pepboys ft.lauderdale sunrise blvd 2yrs ago july. The car wouldnt start after leaving for business trip 4days upon return.I had cables and gave it a charge. it started...used it for an hr drive ...after leaving car for 5 hrs it wouldnt start again..used cables..went to pepboys on sunrise blvd ft.lauder where i purchased it. the guy tried to tell me it was the alternator-after testing it. the story didnt sound right...i went another pepboys 10 miles away he tested it said it was the battery..(of course, i didnt mention what the original place said) he replaced battery and i had no problems. this cost 100.00 the first pepboy waNTED 400.00 for alternator. I should have received free battery as i still was under warranty..I feel robbed and have no trust in your company anymore..I was told my others -this is problem others have with your services..i deserve refund or some sort of reimbursement . my email address joeyboy500@yahoo.com

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      .

      After experiencing excellent service just a week before, I had an awful one. I needed to have new brake rotors installed and was told it would take about 2 hours. It took a little less than that so I was pleased, until I looked at the bill and realized I was charged for 3 hours of labor. When I questioned the clerk I was told that the time is predetermined by a system established by the government. He told me that this system is designed to set a time frame on certain types of maintenance and 3 hours of labor is the allotted time for brake rotors. He told me it dosen't matter that his mechanic was "too quick", he can't change it. I told him that wasn't fair, being charged $85 for an additional hour of labor not used. I will never do business with them again.

      1
      ★☆☆☆☆

      After experiencing excellent service just a week before, I had an awful one. I needed to have new brake rotors installed and was told it would take about 2 hours. It took a little less than that so I was pleased, until I looked at the bill and realized I was charged for 3 hours of labor. When I questioned the clerk I was told that the time is predetermined by a system established by the government. He told me that this system is designed to set a time frame on certain types of maintenance and 3 hours of labor is the allotted time for brake rotors. He told me it dosen't matter that his mechanic was "too quick", he can't change it. I told him that wasn't fair, being charged $85 for an additional hour of labor not used. I will never do business with them again.

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      .

      My daughter went to these guys to repair a tail light. She was told that she needed a rear taillight harness, and that it would cost about $300 - parts and labor to repair. We called a dealer for a second opinion and were told that this was highly improbable and they explained why. My daughter paid the $100 diagnostic fee and found out that a wire had been pinched by the trunk mechanism and severed. The service guy spliced the wire and taped it with electrical tape. Her tail light works fine now. Draw your own conclusions folks.

      1
      ★☆☆☆☆

      My daughter went to these guys to repair a tail light. She was told that she needed a rear taillight harness, and that it would cost about $300 - parts and labor to repair. We called a dealer for a second opinion and were told that this was highly improbable and they explained why. My daughter paid the $100 diagnostic fee and found out that a wire had been pinched by the trunk mechanism and severed. The service guy spliced the wire and taped it with electrical tape. Her tail light works fine now. Draw your own conclusions folks.

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      .

      I went to have my battery changed. They told me they could do it in 30 minutes. After two hours had gone by, I went back up to the counter. They said, ""Oh we just finished it now."" I said I was told 30 minutes but it took 2 hours. They didn't apologize and just became grouchy. They rang me up and handed me my keys without saying anything. I left the store. I won't be back.

      1
      ★★☆☆☆

      I went to have my battery changed. They told me they could do it in 30 minutes. After two hours had gone by, I went back up to the counter. They said, ""Oh we just finished it now."" I said I was told 30 minutes but it took 2 hours. They didn't apologize and just became grouchy. They rang me up and handed me my keys without saying anything. I left the store. I won't be back.

      Pros: Easy to find, plenty of parking, good location

      Cons: Poor customer service, took two hours

      .

      This is my first time writing a review online but I had such a bad experience with pepbboys that I had to. Do NOT use this place. You may think they have the cheapest prices but if you shop around you can get better, and the experience isnt worth the few dollars you may save. I brought my car over labor day weekend for 4 tires. They say you get 1 of the 4 tires free, but this is on a mail-in basis so you have to pay the full price first. I was told it would take 90 minutes to have the tires fitted and aligned so I asked if i could come back later that day, they said fine, if i call ahead they will make sure they have a slot free for me. When i returned later i had to wait 15 mins to see an attendant who said my car was next up and would be ready in 1 hour, 40 mins. After 1 hour 15 mins I came back and they hadnt even started working on it yet!! They wanted me to wait anoter 90 minutes having already wasted 75 mins. Eventually after complaining to 3 different people, neither of whom wanted to know about it one of the employees gave me his number and said if i call back the next day he would mke sure my car got worked on. The next day when i called on the way to the store the manager didnt want to know about me and was completely rude about it. At this stage I had dealt with 5 different people, none of whom wanted to take any responsiility for getting the work done, and 3 of whom were rude. I called Lucas Tires on Western instead and got better tires, for a better price with really excellent customer service. They even kept my car overnight, did the work on the morning of Labor day and paid for a taxi to/from my house. DO NOT use Pepboys!

      0
      ★☆☆☆☆

      This is my first time writing a review online but I had such a bad experience with pepbboys that I had to. Do NOT use this place. You may think they have the cheapest prices but if you shop around you can get better, and the experience isnt worth the few dollars you may save. I brought my car over labor day weekend for 4 tires. They say you get 1 of the 4 tires free, but this is on a mail-in basis so you have to pay the full price first. I was told it would take 90 minutes to have the tires fitted and aligned so I asked if i could come back later that day, they said fine, if i call ahead they will make sure they have a slot free for me. When i returned later i had to wait 15 mins to see an attendant who said my car was next up and would be ready in 1 hour, 40 mins. After 1 hour 15 mins I came back and they hadnt even started working on it yet!! They wanted me to wait anoter 90 minutes having already wasted 75 mins. Eventually after complaining to 3 different people, neither of whom wanted to know about it one of the employees gave me his number and said if i call back the next day he would mke sure my car got worked on. The next day when i called on the way to the store the manager didnt want to know about me and was completely rude about it. At this stage I had dealt with 5 different people, none of whom wanted to take any responsiility for getting the work done, and 3 of whom were rude. I called Lucas Tires on Western instead and got better tires, for a better price with really excellent customer service. They even kept my car overnight, did the work on the morning of Labor day and paid for a taxi to/from my house. DO NOT use Pepboys!

      Cons: Awful service, long waits, average products and prices

      .

      This place takes hours and day's to diagnose your car. Paperwork is all over the place. Good luck talking to anyone that know's the status of your car. Misdiagnosed my car and tried to charge me an astronomical amount. They don't know what customer service is and don't care. The staff is not qualified and completly incompetent. Save yourself time, money and frustration. Stay away from this place and it's incompetent staff. Makes you wonder who is in charge, it is so poorly run.

      0
      ★☆☆☆☆

      This place takes hours and day's to diagnose your car. Paperwork is all over the place. Good luck talking to anyone that know's the status of your car. Misdiagnosed my car and tried to charge me an astronomical amount. They don't know what customer service is and don't care. The staff is not qualified and completly incompetent. Save yourself time, money and frustration. Stay away from this place and it's incompetent staff. Makes you wonder who is in charge, it is so poorly run.

      Pros: Nada

      Cons: Customer Service, timliness, incompetent staff, cost, misdiagnosing your vehicle

      .

      After a fender bender the night before, I brought my car in first thing in the morning to assess an antifreeze leak. I got in right away and Louis was extremely nice and helpful. Totally for free, he walked me out, popped the hood, and explained to me that the damage was with the radiator and that if I wanted the chance to claim it, I should call my insurance before he investigated further or removed any parts. He explained to me that if he went in and found more damage, that the insurance might not cover anything. So instead of just going in to fix it without telling me this, he probably saved me a ton of money out of pocket ( I initially thought it might just be a busted hose or something I could pay out of pocket...the damage with body work was actually about $1500 so I'm glad he advised me of this). After finding it was an insurance job, another guy who worked there quickly tried to recommend his friend's shop (R&N Complete Auto Repair) who would tow the car, repair all the damage, and save me the deductible or more if I had them fix it. Since his friend's place was not approved by my insurance, I didn't know them or their work personally, and it would be 3 days to get a separate insurance estimate, I decided against it. But I did have R&N's tow guy tow me to the insurance approved dealer (C & W Auto Body...also Very Good) and the tow guy (Raul) was really nice.

      4
      ★★★★☆

      After a fender bender the night before, I brought my car in first thing in the morning to assess an antifreeze leak. I got in right away and Louis was extremely nice and helpful. Totally for free, he walked me out, popped the hood, and explained to me that the damage was with the radiator and that if I wanted the chance to claim it, I should call my insurance before he investigated further or removed any parts. He explained to me that if he went in and found more damage, that the insurance might not cover anything. So instead of just going in to fix it without telling me this, he probably saved me a ton of money out of pocket ( I initially thought it might just be a busted hose or something I could pay out of pocket...the damage with body work was actually about $1500 so I'm glad he advised me of this). After finding it was an insurance job, another guy who worked there quickly tried to recommend his friend's shop (R&N Complete Auto Repair) who would tow the car, repair all the damage, and save me the deductible or more if I had them fix it. Since his friend's place was not approved by my insurance, I didn't know them or their work personally, and it would be 3 days to get a separate insurance estimate, I decided against it. But I did have R&N's tow guy tow me to the insurance approved dealer (C & W Auto Body...also Very Good) and the tow guy (Raul) was really nice.

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      .

      I was the first, and ONLY, person in their store when it opened on a Monday morning for an oil change and the usual tire pressure check, etc. The guy at the desk (who would rather die than say three words to me) told me that it would take 20-30 minutes. TWO HOURS later, no one in the service department could tell me where my car was, if it was done or explain why it took so long. When I finally got my car keys back, no one could tell me where the car was. After searching the parking lot in the bitter cold, I found it parked in the very furthest parking spot from the door even though there were plenty of other places to park. Within the week, I had to change my tire to the spare because there was a buldge in the sidewall! After checking the tire pressure, all four tires were over 18 pounds low! I left feedback on the website and got a VM from the manager, Jose Torres, but after I called back SEVERAL TIMES, he still did not return my calls. I finally spoke with another manager there after leaving at least 4 messages for Jose, but he told me he couldn't help me and that the temperature change could have resulted in the low tire pressure. After noting to him that the temperature was actually WARMER than the day I brought the car in, which would result in an INCREASE in pressure, if any change at all, he told me he wasn't going to argue tires & temp with me since he's being doing this since he was 18 (obviously not very well). I'm out a tire and never got a call back....let alone the time wasted on the 120 minute oil change. I have to wonder if they ever actually changed the oil! Pep Boys on Elston won the battle since I don't have the time or energy to continue to call and leave messages for Mr. Torres but they've lost the war....I will never be back and I make a point of letting anyone who has a car know what they're in for if they go to Pep Boys.

      0
      ★☆☆☆☆

      I was the first, and ONLY, person in their store when it opened on a Monday morning for an oil change and the usual tire pressure check, etc. The guy at the desk (who would rather die than say three words to me) told me that it would take 20-30 minutes. TWO HOURS later, no one in the service department could tell me where my car was, if it was done or explain why it took so long. When I finally got my car keys back, no one could tell me where the car was. After searching the parking lot in the bitter cold, I found it parked in the very furthest parking spot from the door even though there were plenty of other places to park. Within the week, I had to change my tire to the spare because there was a buldge in the sidewall! After checking the tire pressure, all four tires were over 18 pounds low! I left feedback on the website and got a VM from the manager, Jose Torres, but after I called back SEVERAL TIMES, he still did not return my calls. I finally spoke with another manager there after leaving at least 4 messages for Jose, but he told me he couldn't help me and that the temperature change could have resulted in the low tire pressure. After noting to him that the temperature was actually WARMER than the day I brought the car in, which would result in an INCREASE in pressure, if any change at all, he told me he wasn't going to argue tires & temp with me since he's being doing this since he was 18 (obviously not very well). I'm out a tire and never got a call back....let alone the time wasted on the 120 minute oil change. I have to wonder if they ever actually changed the oil! Pep Boys on Elston won the battle since I don't have the time or energy to continue to call and leave messages for Mr. Torres but they've lost the war....I will never be back and I make a point of letting anyone who has a car know what they're in for if they go to Pep Boys.

      .

      I'll never come here again unless I'm interested in more rude treatment by the employees. I have no idea how there people stay in business.

      0
      ★☆☆☆☆

      I'll never come here again unless I'm interested in more rude treatment by the employees. I have no idea how there people stay in business.

      Cons: Rude Service, Long Wait

      .

      1. Was told that it would take 2 hours tops, and it took 4 hours\r\n2. They lost track of my car, and misplaced the paperwork.\r\n3. My car's temp. gauge had been running all the way to hot, and that is the reason I brought the car in...after running several tests, they said they didn't know what I was talking about. ""The temp. gauge never moved past the half-way point"" is what they told me. I got in the car, drove for two minutes, and the temp. gauge was all the way to hot again.\r\n4. I paid $106 dollars for them to do nothing, and now I have to go back and complain for them to check it out again...probably taking up another 4 hours of my time.

      0
      ★☆☆☆☆

      1. Was told that it would take 2 hours tops, and it took 4 hours\r\n2. They lost track of my car, and misplaced the paperwork.\r\n3. My car's temp. gauge had been running all the way to hot, and that is the reason I brought the car in...after running several tests, they said they didn't know what I was talking about. ""The temp. gauge never moved past the half-way point"" is what they told me. I got in the car, drove for two minutes, and the temp. gauge was all the way to hot again.\r\n4. I paid $106 dollars for them to do nothing, and now I have to go back and complain for them to check it out again...probably taking up another 4 hours of my time.

      Pros: Location

      Cons: Bad customer service, long wait, didn't know how to fix a simple cooling system issue

      .

      I remember a negative experience with this place about 8 years ago... I think they wanted to replace a friend's flat tire instead of patching it. I was wary of them.

      Recently, I had my car towed here on a Sunday because it wasn't starting when I came home from a short vacation and no other shops were open. These guys called me back and said nothing was wrong with my car. They could have scammed me and didn't. Maybe they were lazy that day? Still, it was a postive for me.

      I found out afterwards my girlfriend had gone under the hood and wiped clean all the sparks. Wish I had thought of that before I panicked.

      4
      ★★★★☆

      I remember a negative experience with this place about 8 years ago... I think they wanted to replace a friend's flat tire instead of patching it. I was wary of them.

      Recently, I had my car towed here on a Sunday because it wasn't starting when I came home from a short vacation and no other shops were open. These guys called me back and said nothing was wrong with my car. They could have scammed me and didn't. Maybe they were lazy that day? Still, it was a postive for me.

      I found out afterwards my girlfriend had gone under the hood and wiped clean all the sparks. Wish I had thought of that before I panicked.

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      .

      They make promises and don't deliver. Specifically, they don't know how to pick up the phone and let you know what is going on with your vehicle. They promise that they will look at your car by noon, and it takes them until 5pm three days later just to get you an estimate. Long wait times. Rude customer service.\r\n\r\n

      0
      ★☆☆☆☆

      They make promises and don't deliver. Specifically, they don't know how to pick up the phone and let you know what is going on with your vehicle. They promise that they will look at your car by noon, and it takes them until 5pm three days later just to get you an estimate. Long wait times. Rude customer service.\r\n\r\n

      .

      Do not bring your car here if you are looking for a swift repair or friendly knowledgable service. My experience at this particular Pep Boys auto repair garage was extremely negative. The employees seemed incredibly overwhelmed with what seemed to be routine tasks. I witnessed several customers become irate with frusteration during what I can best describe as a poorly organized operation of an auto repair center. Save yourself money, and most importantly time, by taking your vehicle elsewhere.

      1
      ★★☆☆☆

      Do not bring your car here if you are looking for a swift repair or friendly knowledgable service. My experience at this particular Pep Boys auto repair garage was extremely negative. The employees seemed incredibly overwhelmed with what seemed to be routine tasks. I witnessed several customers become irate with frusteration during what I can best describe as a poorly organized operation of an auto repair center. Save yourself money, and most importantly time, by taking your vehicle elsewhere.

      Pros: location

      Cons: service, speed, reliability, cost

      .

      On Feb. 10, 2007, I wanted to get my oil changed at Pep Boys on Elston. There was a long wait, but a saleswoman talked me into leaving my car overnight with the promise that it would be ready for pick-up by 9:30 on Sunday morning. \r\n\r\nI showed up on Sunday 3 hrs after the promised delivery time and still had to wait another 40 min. \r\n\r\nWhen I started to object, Atif, a smug clerk at the service counter arrogantly tossed a business card with a customer complaint telephone number on it. His response was so automatic I guessed unhappy customers are all too common. \r\n\r\nAfter leaving Pep Boys, I saw that 2 of my wheel covers had been cracked when they rotated my tires. \r\n\r\nI went back to ask that the covers be replaced. I asked for the manager, who (surprise!) wasn?t in that day and the ?assistant manager? had no authority with the guys running the service desk. I gave up on the assistant manager and went back to the service counter. Finally they agreed to change the wheel covers, but surprise--they didn?t have any that fit my car. They?d have to be special ordered. I was told to expect them in on Feb. 13. \r\n\t\r\nI called Feb. 17. Wheel covers still hadn?t been ordered. John, the service mgr, pleaded ignorance, but said he?d order them and call me when they were in. When I didn?t hear back, I called on Feb. 22. Wow, still no wheel covers?!\r\n \r\nOn March 2, I called John again. He said they still weren?t in, the Skokie store might send some today or tomorrow, but he wasn?t going to promise anything. Later that day, I got a msg. the covers were in. When I got there, I found 1 of the new covers was already cracked and they were still the wrong size. \r\n\r\nGuess what happened then? They told me they would special order them and call me later that week when they arrived. That was last week?.there was no phone call?.\r\n

      0
      ★☆☆☆☆

      On Feb. 10, 2007, I wanted to get my oil changed at Pep Boys on Elston. There was a long wait, but a saleswoman talked me into leaving my car overnight with the promise that it would be ready for pick-up by 9:30 on Sunday morning. \r\n\r\nI showed up on Sunday 3 hrs after the promised delivery time and still had to wait another 40 min. \r\n\r\nWhen I started to object, Atif, a smug clerk at the service counter arrogantly tossed a business card with a customer complaint telephone number on it. His response was so automatic I guessed unhappy customers are all too common. \r\n\r\nAfter leaving Pep Boys, I saw that 2 of my wheel covers had been cracked when they rotated my tires. \r\n\r\nI went back to ask that the covers be replaced. I asked for the manager, who (surprise!) wasn?t in that day and the ?assistant manager? had no authority with the guys running the service desk. I gave up on the assistant manager and went back to the service counter. Finally they agreed to change the wheel covers, but surprise--they didn?t have any that fit my car. They?d have to be special ordered. I was told to expect them in on Feb. 13. \r\n\t\r\nI called Feb. 17. Wheel covers still hadn?t been ordered. John, the service mgr, pleaded ignorance, but said he?d order them and call me when they were in. When I didn?t hear back, I called on Feb. 22. Wow, still no wheel covers?!\r\n \r\nOn March 2, I called John again. He said they still weren?t in, the Skokie store might send some today or tomorrow, but he wasn?t going to promise anything. Later that day, I got a msg. the covers were in. When I got there, I found 1 of the new covers was already cracked and they were still the wrong size. \r\n\r\nGuess what happened then? They told me they would special order them and call me later that week when they arrived. That was last week?.there was no phone call?.\r\n

      Cons: Employees are rude and unprofessional.

      .

      This was honestly an incredibly humiliating experience and I urge people to take their business elsewhere. They substituted products without consulting me and basically treated me like a dumb broad for questioning them on it. To add to the insulting treatment, they charged me about $20.00 more for towing than their 800 number quoted me and basically said ""Too bad. That's your problem."" I'm making it my mission to inform as many people as possible about the RUDE and UNPROFESSIONAL treatment. I'll take my business to Firestone next time.""

      0
      ★☆☆☆☆

      This was honestly an incredibly humiliating experience and I urge people to take their business elsewhere. They substituted products without consulting me and basically treated me like a dumb broad for questioning them on it. To add to the insulting treatment, they charged me about $20.00 more for towing than their 800 number quoted me and basically said ""Too bad. That's your problem."" I'm making it my mission to inform as many people as possible about the RUDE and UNPROFESSIONAL treatment. I'll take my business to Firestone next time.""

      Cons: Rude service

      .

      This was honestly an incredibly humiliating experience and I urge people to take their business elsewhere. They substituted products without consulting me and basically treated me like a dumb broad for questioning them on it. To add to the insulting treatment, they charged me about $20.00 more for towing than their 800 number quoted me and said "Too bad. That's your problem." I'm making it my mission to inform as many people as possible about the RUDE and UNPROFESSIONAL treatment. I'll take my business to Firestone next time.

      1
      ★☆☆☆☆

      This was honestly an incredibly humiliating experience and I urge people to take their business elsewhere. They substituted products without consulting me and basically treated me like a dumb broad for questioning them on it. To add to the insulting treatment, they charged me about $20.00 more for towing than their 800 number quoted me and said "Too bad. That's your problem." I'm making it my mission to inform as many people as possible about the RUDE and UNPROFESSIONAL treatment. I'll take my business to Firestone next time.

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      .

      told us it would be an hour wait... 3 1/2 hours later the car was looked at. \n\nto top it off they did a POOR job with the oil change and ignored requests to look at the tire. neede to bring it back as there was Nail in the tire and oil in the plastic underbody dripping. Customer service was lacking as well.

      1
      ★★☆☆☆

      told us it would be an hour wait... 3 1/2 hours later the car was looked at. \n\nto top it off they did a POOR job with the oil change and ignored requests to look at the tire. neede to bring it back as there was Nail in the tire and oil in the plastic underbody dripping. Customer service was lacking as well.

      .

      When my mechanic asked me to purchase a part for my car, I was afraid I'd do it all wrong. But my mechanic recommended Pep boys and I'm so glad he did! I just had to go in to this HUGE store and one of the sales reps there pulled out the exact part I needed. All I had to do was supply him with the make and model of my car. I loved the service here and the prices were great as well. i will definitely go here again if I ever need car parts or any sort of service on my car!

      4
      ★★★★☆

      When my mechanic asked me to purchase a part for my car, I was afraid I'd do it all wrong. But my mechanic recommended Pep boys and I'm so glad he did! I just had to go in to this HUGE store and one of the sales reps there pulled out the exact part I needed. All I had to do was supply him with the make and model of my car. I loved the service here and the prices were great as well. i will definitely go here again if I ever need car parts or any sort of service on my car!

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      .

      I, in all honest to goodness, suspect these guys with tampering with your car once they've fixed something. My latest experience with them, which confirms my suspicion, is that it's costing me well over $200 to replace the battery. I've been jump starting my car for the last week. I figured it's either the battery or the alternator. Possibly both. So far, they have replaced my battery, ignition switch, and some other parts that have nothing to do with why it wouldn't originally start.

      In addition, when I asked to speak to the store manager, I was forced to wait for about half an hour, and was only able to talk to an assistent manager who seemed to have no authority what-so-ever. The manager was on the phone the entire time laughing and giggling the entire time, probably on a personal phone call.

      I'm actually writing an official letter of complaint to the Pep Boys main office, followed by a similar letter to the Better Business Beareau.

      PROS: None
      CONS: Questionable Business Ethics, Rude store manager.

      1
      ★☆☆☆☆

      I, in all honest to goodness, suspect these guys with tampering with your car once they've fixed something. My latest experience with them, which confirms my suspicion, is that it's costing me well over $200 to replace the battery. I've been jump starting my car for the last week. I figured it's either the battery or the alternator. Possibly both. So far, they have replaced my battery, ignition switch, and some other parts that have nothing to do with why it wouldn't originally start.

      In addition, when I asked to speak to the store manager, I was forced to wait for about half an hour, and was only able to talk to an assistent manager who seemed to have no authority what-so-ever. The manager was on the phone the entire time laughing and giggling the entire time, probably on a personal phone call.

      I'm actually writing an official letter of complaint to the Pep Boys main office, followed by a similar letter to the Better Business Beareau.

      PROS: None
      CONS: Questionable Business Ethics, Rude store manager.

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