Cavero Medical Group

★★☆☆☆

About Cavero Medical Group

Categories
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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I have bcbs insurance and they are def quick to get their copay but not with the service. 2 hours wait or more and when you call, its at least a 10 min wait or more. This place is a joke!!! I plan on switching drs as soon as I can find a new one. Nobody should ever have to wait for more than 2 hours for just 5 minor minutes of the drs time. Do not go there!!!! The staff/nurses are rude and too busy talking to each other to worry about the patients

1
★☆☆☆☆

I have bcbs insurance and they are def quick to get their copay but not with the service. 2 hours wait or more and when you call, its at least a 10 min wait or more. This place is a joke!!! I plan on switching drs as soon as I can find a new one. Nobody should ever have to wait for more than 2 hours for just 5 minor minutes of the drs time. Do not go there!!!! The staff/nurses are rude and too busy talking to each other to worry about the patients

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Well people what can i say, we all know nothing is free, and of coarse us as patients are responsable for paying for services provided to us. How do you think employees get pay? people complaing about front desk, but yes you dont see how patinets get there with attitudes. Whole family goes there and never had a problem, doctors are great!

4
★★★★☆

Well people what can i say, we all know nothing is free, and of coarse us as patients are responsable for paying for services provided to us. How do you think employees get pay? people complaing about front desk, but yes you dont see how patinets get there with attitudes. Whole family goes there and never had a problem, doctors are great!

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This is the worst place ever. The receptionist are extremly rude. I am not sure where were these female hired? They talk about the spanish speaking patients amoung each other. They misplace files all the time. Dr. Ruiz sent me to get some lab work done and I was told that the results would be available the following day. When I called I was put on hold for over 40 minutes. When I was finally taken care off, I was told that the doctor had not signed off the results and once he did they would returned my call. The following day I decided to go into the office and to my suprise I was told that they had attempted to call but there was no answer which was a lie! No one attempted to call me. I was by the phone all day! The doctor that I saw was great. however I am not sure if I would return based on how I was treated by the rest of the staff.

1
★☆☆☆☆

This is the worst place ever. The receptionist are extremly rude. I am not sure where were these female hired? They talk about the spanish speaking patients amoung each other. They misplace files all the time. Dr. Ruiz sent me to get some lab work done and I was told that the results would be available the following day. When I called I was put on hold for over 40 minutes. When I was finally taken care off, I was told that the doctor had not signed off the results and once he did they would returned my call. The following day I decided to go into the office and to my suprise I was told that they had attempted to call but there was no answer which was a lie! No one attempted to call me. I was by the phone all day! The doctor that I saw was great. however I am not sure if I would return based on how I was treated by the rest of the staff.

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Why blame it on the front desk? They just have to follow the orders the doctor gives. Think about it, people. The copay has to be charged. And the money goes to the doctor not to them. Why don't you just go and complain to the doctor? Its not the front desks' fault for whatever you are dissapointed in. THINK BEFORE YOU SPEAK.

5
★★★★★

Why blame it on the front desk? They just have to follow the orders the doctor gives. Think about it, people. The copay has to be charged. And the money goes to the doctor not to them. Why don't you just go and complain to the doctor? Its not the front desks' fault for whatever you are dissapointed in. THINK BEFORE YOU SPEAK.

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The front desk help is very bad!! They are RUDE!!! Their superviser is even worse, she is very... very rude and she does not shows any respect. The front desk helper don't listen what the patient says. They call you like a 3 times before they send you with the doctor. They charge copay just to get blood work results, and always you have to wait a lot in order to be attended. But I don't have complains about the doctors.

2
★★☆☆☆

The front desk help is very bad!! They are RUDE!!! Their superviser is even worse, she is very... very rude and she does not shows any respect. The front desk helper don't listen what the patient says. They call you like a 3 times before they send you with the doctor. They charge copay just to get blood work results, and always you have to wait a lot in order to be attended. But I don't have complains about the doctors.

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This is a horrible clinic!! After waiting for 2 hours they sent me to a different clinc because they ran out of the immunization that we needed. And let's not talk about the front desk help...RUDE RUDE RUDE! But they are ready to take your money!

1
★☆☆☆☆

This is a horrible clinic!! After waiting for 2 hours they sent me to a different clinc because they ran out of the immunization that we needed. And let's not talk about the front desk help...RUDE RUDE RUDE! But they are ready to take your money!

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Never parking waiting time at least 3hours long, they will definately charge a copay just to get blood work results staff is rude and may possibly not even understand what the patients are asking for when they have questions.response time on call backs is non existant you willnot get a call back

1
★☆☆☆☆

Never parking waiting time at least 3hours long, they will definately charge a copay just to get blood work results staff is rude and may possibly not even understand what the patients are asking for when they have questions.response time on call backs is non existant you willnot get a call back

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i went there for years and was told by 2 of their doctors that i was just fat and that was causing my back pain know that im older went to my own doctor of choice i found out i had a tethered spinal cord that they failed to diagnose and know i have lost my bladder control cause i let my condition g on so long do not go there if u have a problem

1
★☆☆☆☆

i went there for years and was told by 2 of their doctors that i was just fat and that was causing my back pain know that im older went to my own doctor of choice i found out i had a tethered spinal cord that they failed to diagnose and know i have lost my bladder control cause i let my condition g on so long do not go there if u have a problem

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I had just got our of labor and my six day old baby boy had his first apointment with doctor Ruiz. Well the problem is that I couldn't receive his doctors attention without me paying a total of $150. Well, this is ridiculous when it comes to this money making, other medical groups are whiling to accept medical cards and in this case herein CAVERO they didn't. Make sure you save money when it comes to your loved ones visiting Cavero Medical Group.

2
★★☆☆☆

I had just got our of labor and my six day old baby boy had his first apointment with doctor Ruiz. Well the problem is that I couldn't receive his doctors attention without me paying a total of $150. Well, this is ridiculous when it comes to this money making, other medical groups are whiling to accept medical cards and in this case herein CAVERO they didn't. Make sure you save money when it comes to your loved ones visiting Cavero Medical Group.

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This place has got to be the worst when it comes to service. Do yourself a favor and stay away from them or you will find yourself waiting around for ever for someone to pick up the phone and talk to you.

1
★☆☆☆☆

This place has got to be the worst when it comes to service. Do yourself a favor and stay away from them or you will find yourself waiting around for ever for someone to pick up the phone and talk to you.

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I went in to get my tonsils check because I could hardly talk. One guy gave medicine, it didn't help at all. So I went back. The next guy told me I needed penicillin. He walked in, looked at my tonsils and gave me a Prescription and left. He was there no more than 5 minutes! They charged my insurance company 200 bucks and still wanted to charge me another 91 dollars!! I don't think 291 dollars is worth paying for 5 minutes and some penicillin!

1
★☆☆☆☆

I went in to get my tonsils check because I could hardly talk. One guy gave medicine, it didn't help at all. So I went back. The next guy told me I needed penicillin. He walked in, looked at my tonsils and gave me a Prescription and left. He was there no more than 5 minutes! They charged my insurance company 200 bucks and still wanted to charge me another 91 dollars!! I don't think 291 dollars is worth paying for 5 minutes and some penicillin!

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I agree with that comment, I always have taken my kids there and if you don't have the money they wont give up medical forms or anything else, i have insurance and a deductible and i was told by my insurance that they are suppose to bill me after the insurance has paid their part and before they do anything for you they want you to pay them, and once they wouldn't give me my kids school physical forms because i was $15.00 short and they held the forms until i brought the money back in, to me they are only about the money and not about helping people.

1
★☆☆☆☆

I agree with that comment, I always have taken my kids there and if you don't have the money they wont give up medical forms or anything else, i have insurance and a deductible and i was told by my insurance that they are suppose to bill me after the insurance has paid their part and before they do anything for you they want you to pay them, and once they wouldn't give me my kids school physical forms because i was $15.00 short and they held the forms until i brought the money back in, to me they are only about the money and not about helping people.

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I went to Dr. Cavero's office two months ago to get my shoulder checked out. They charged me $50 bucks to bee seen. Then I waited about two and a half hours because they only had one doctor. After all that time, I went in and all the doctor said was, "I need to send you to see an orthopedic". It only took five minutes for me to get out of there. And worst of all they charged my insurance company $250. They never even sent me to the orthopedic, I had to go the hospital on my own. They're all about the money. I have to admit though, their nurses are HOT!!!

1
★☆☆☆☆

I went to Dr. Cavero's office two months ago to get my shoulder checked out. They charged me $50 bucks to bee seen. Then I waited about two and a half hours because they only had one doctor. After all that time, I went in and all the doctor said was, "I need to send you to see an orthopedic". It only took five minutes for me to get out of there. And worst of all they charged my insurance company $250. They never even sent me to the orthopedic, I had to go the hospital on my own. They're all about the money. I have to admit though, their nurses are HOT!!!

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