Firestone Complete Auto Care

★☆☆☆☆
Our skilled technicians are ready to serve all of your vehicle needs. From tires, auto service, brakes, and alignments, it's a one stop shopping experience. Call or make an appointment online today.
  • 90 Saint Clair Sq

    Fairview Heights, IL 62208

    Map & Directions
  • 618-589-0667

About Firestone Complete Auto Care

Details
Hours
Sun 9am-5pm, Mon-Fri 7am-7pm, Sat 7am-6pm

Automotive

Automotive
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I bought tires at this location after getting a quote online. They ended up charging me $550 for what was quoted at $350. They didn't include the 25% off promotion that I selected and charged me an extra $60 for hazard protection without asking if I wanted it. They ended up crediting me the difference after I came back and complained after looking over the receipt but the total bill was still significantly higher than the quote because of a number of unquoted charges and vague language on the website. On the plus side, the tires and installation seems fine. Still, I definitely won't be coming back. Prices are not as advertised and certain of the staff (I think his name was Sam) tried to convince me that I was wrong when I was obviously overcharged. There are plenty of alternatives in Fairview, this place is not worth the headache.

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★☆☆☆☆

I bought tires at this location after getting a quote online. They ended up charging me $550 for what was quoted at $350. They didn't include the 25% off promotion that I selected and charged me an extra $60 for hazard protection without asking if I wanted it. They ended up crediting me the difference after I came back and complained after looking over the receipt but the total bill was still significantly higher than the quote because of a number of unquoted charges and vague language on the website. On the plus side, the tires and installation seems fine. Still, I definitely won't be coming back. Prices are not as advertised and certain of the staff (I think his name was Sam) tried to convince me that I was wrong when I was obviously overcharged. There are plenty of alternatives in Fairview, this place is not worth the headache.

Pros: convenience

Cons: misrepresented price, overcharged, argumentative staff

 

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