I have been taking my pets to Elmhurst Animal Care Center since they opened. I have never had a bad experience. The staff is always friendly, the doctors are very personable, and they offer so many services. It is very convenient to have all of the services under one roof. I don't live very close to Elmhurst, but I would never take my pets anywhere else, it is worth the drive for me to know my pets are well taken care of!
I really really really like this place. The prices are very reasonable, they are open 7 days a week (which is nice for me because I work alot) and I've always had a very good experience everytime I've been here and I've been coming here for seven years. I have a Labrador, a cat and a guinea pig and they take care of all of them. The thing I like is that many times, they will do a recheck on my animal for free. Dr. Faeh is my favorite doctor, she spends whatever time is needed with me. She's also called me several times while my Lab has been boarded there just to let me that he's ok. Dr. Prince repaired both of his knees because he had a torn cruciate ligament and he runs around now about as good as he did before! They will let me go back to the kennel when I come to pick up my dog, and the place is ALWAYS CLEAN!! Overall this is a great place and they always try to do the best treatment they can for a fair price. Thanks alot to their kennel staff because once my dog came into the place and almost immediately took a pooh and they were like NO NO NO WE'LL clean it up!!!! I was embarrased because he had make such a mess (he peed to) but the kennel guy just laughed and was making a joke about it and cleaned the mess up and then offered to give JoJo a bath right then and there!! I
I took my bird here since they were the only ones in the area that could see me. They took LOTS of time working with me to find a solution to my birds problem. After a few days on antibiotics, my bird Chloe is dong well. I also have a Chihuahua that I will start bringing to them, they were great. They were a little pricy on the bird but I don't care because he's better.
We love taking our dogs to the Elmhurst Animal Care Center because they always make our puppies feel comfortable. The people that work there are so friendly and always treat our dogs excellent. It is so nice to drop them off for boarding and pick them up with all their shots done the next day. Also, their groomer is spectacular. We have a heavy shedding dog but whenever he comes home from the groomer, we actually get a few hairless days!
I have been taking my dog to this clinic for a number of different services, it is so nice to have everything under one roof. Everyone there knows my dog, and treats him like he was there own. In addition my dog loves everyone there, and it is not a struggle to get him to go to the vet because he always has fun when he is there. The lines can get long at times, but once you get service it is worth it. I know my dog is well cared for there because the vets are there seven days a week, and my dog is always happy to go there and see all his friends. I would recommend this clinic, it is well worth the wait!
At first glance you would think this is a wonderful place. Always clean. First, the animals boarding are NEVER properly cared for. The staff neglects the animals. Some dogs sit in their own fecal all day before getting let out and their cage cleaned. The dogs rarely get fed the food the owners leave for them. The manager is by far the worst example of a "manager" you can imagine. SO with complaints don't bother asking for her, your complaints and or requests will never be met. They think it's ok to overbook the kennel by at least 30 or 40 dogs. Other than one doctor, none of the doctors could care less about the health and well being of the animals staying. The owner himself sent a dog home that was supposed to be neutered without even neutering the dog!!! he sedated it and then forgot about it!! So for good and proper care of your animals.. take them elsewhere
Cons: Everything else
My experience at Elmhurst Animal Care Center was wonderful. My dog was very sick and in obvious pain when we arrived at the Clinic. We were greeted by a receptionist who called for a Doctor immediately. The staff including the Doctor and the technicians were kind and caring. They took the time to explain what was going on and seemed genuinely concerned about not only my dog but also myself. I have had the opportunity to return for groomong and additional Doctor visits and I am extremely pleased with the care given to my dog. My dog seems very comfortable and not afraid when we make a visit to this Veterinarian Clinic. I would highly recommend Elmhurst Animal Care Center, and so would my dog!!!!
I have never had a problem with this facility. I loke that when you walk in that it doesn't smell like your at the vet. I have broought my dog there for emergency care, was in the room with the whole time and he was great, anwsered all my questions. I have also boarded my animal there and never had a problem. I also brought my kitten there and all went well. I am sorry that those other people did not have good experiences, but was fine.
Pros: cleanliness, hours, prices
Cons: long lines
We had the worst experience at this facility. When the kennel brought out our dogs after we returned from a week vacation, one of them was soaking wet, his white fur was stained yellow from soaking in his own urine, his legs could barely move. It was so bad, I took photos of him. Our dogs are 14 years old, and require a little more care than most, but I had requested the vet take a look at each of them while they were there. The attendees at the kennel knew that my dog had a urine leakage problem, and would wash him down, and then leave him wet. Who knows how long he had been left wet...maybe days! Like the other reviewer said, I got the run-around from the employees. Each of them blamed the other one. My poor old dog now can't walk up steps, and is leaking urine horribly. We were issued a refund, but it doesn't make up for the absolutely horrible care my dogs received.
Pros: before this incident, I actually thought the vet was decent
Cons: they neglected my dog while in their care
Took my 2 bulldogs there for boarding. Figured that the veterinary care was acceptable so, why not board them for a weekend. When I picked up my beloved pets, THEY LOOKED LIKE THEY HAD BEEN THROUGH A WAR!!! No joke! Numerous cuts on both. Cuts to the eyes, chin, chest, cheeks, necks. Their paws are raw and bloody. I cannot count all of the wounds.
I made numerous calls looking for an explanation but, to NO AVAIL! They give you the "run around," placing the blame on one another. Every lead is a dead end. The manager is sick, the one in charge is not in. It is just not right. You bring them in a good condition and get them back beaten and bloody. I am filing complaints through numerous avenues as a result of their negligence. Please keep your pets away!!
Pros: Clean looking facility
Cons: Do not care about animals safety!
Efficent place but long lines. We had our cat spayed there. We never got to meet and talk with a doctor. We just dropped her off then picked her up the next day and only spoke to the receptionists about her surgery and recovery. We would have liked more one on one contact with the doctors to make sure every thing went well.
Pros: nice, new building, efficient
Cons: long lines, no personal contact with doctor