Elmhurst Animal Care Center

At first glance you would think this is a wonderful place. Always clean. First, the animals boarding are NEVER properly cared for. The staff neglects the animals. Some dogs sit in their own fecal all day before getting let out and their cage cleaned. The dogs rarely get fed the food the owners leave for them. The manager is by far the worst example of a "manager" you can imagine. SO with complaints don't bother asking for her, your complaints and or requests will never be met. They think it's ok to overbook the kennel by at least 30 or 40 dogs. Other than one doctor, none of the doctors could care less about the health and well being of the animals staying. The owner himself sent a dog home that was supposed to be neutered without even neutering the dog!!! he sedated it and then forgot about it!! So for good and proper care of your animals.. take them elsewhere

Pros: Clean

Cons: Everything else

My experience at Elmhurst Animal Care Center was wonderful. My dog was very sick and in obvious pain when we arrived at the Clinic. We were greeted by a receptionist who called for a Doctor immediately. The staff including the Doctor and the technicians were kind and caring. They took the time to explain what was going on and seemed genuinely concerned about not only my dog but also myself. I have had the opportunity to return for groomong and additional Doctor visits and I am extremely pleased with the care given to my dog. My dog seems very comfortable and not afraid when we make a visit to this Veterinarian Clinic. I would highly recommend Elmhurst Animal Care Center, and so would my dog!!!!

I have never had a problem with this facility. I loke that when you walk in that it doesn't smell like your at the vet. I have broought my dog there for emergency care, was in the room with the whole time and he was great, anwsered all my questions. I have also boarded my animal there and never had a problem. I also brought my kitten there and all went well. I am sorry that those other people did not have good experiences, but was fine.

Pros: cleanliness, hours, prices

Cons: long lines

We had the worst experience at this facility. When the kennel brought out our dogs after we returned from a week vacation, one of them was soaking wet, his white fur was stained yellow from soaking in his own urine, his legs could barely move. It was so bad, I took photos of him. Our dogs are 14 years old, and require a little more care than most, but I had requested the vet take a look at each of them while they were there. The attendees at the kennel knew that my dog had a urine leakage problem, and would wash him down, and then leave him wet. Who knows how long he had been left wet...maybe days! Like the other reviewer said, I got the run-around from the employees. Each of them blamed the other one. My poor old dog now can't walk up steps, and is leaking urine horribly. We were issued a refund, but it doesn't make up for the absolutely horrible care my dogs received.

Pros: before this incident, I actually thought the vet was decent

Cons: they neglected my dog while in their care

Took my 2 bulldogs there for boarding. Figured that the veterinary care was acceptable so, why not board them for a weekend. When I picked up my beloved pets, THEY LOOKED LIKE THEY HAD BEEN THROUGH A WAR!!! No joke! Numerous cuts on both. Cuts to the eyes, chin, chest, cheeks, necks. Their paws are raw and bloody. I cannot count all of the wounds.
I made numerous calls looking for an explanation but, to NO AVAIL! They give you the "run around," placing the blame on one another. Every lead is a dead end. The manager is sick, the one in charge is not in. It is just not right. You bring them in a good condition and get them back beaten and bloody. I am filing complaints through numerous avenues as a result of their negligence. Please keep your pets away!!

Pros: Clean looking facility

Cons: Do not care about animals safety!

Efficent place but long lines. We had our cat spayed there. We never got to meet and talk with a doctor. We just dropped her off then picked her up the next day and only spoke to the receptionists about her surgery and recovery. We would have liked more one on one contact with the doctors to make sure every thing went well.

Pros: nice, new building, efficient

Cons: long lines, no personal contact with doctor