Sparks Complete Car Care

★★★★☆
  • 24125 111th St

    Naperville, IL 60564

    Map & Directions
  • 630-904-4115

Automotive

Automotive
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Will never go here again and based on my experience i would not recommend this to anybody. I was driving from Bradley, IL to Naperville. I had to make a couple of stops. All of the sudden my vehicle jerked during reverse and again in

3
★★★★★

Will never go here again and based on my experience i would not recommend this to anybody. I was driving from Bradley, IL to Naperville. I had to make a couple of stops. All of the sudden my vehicle jerked during reverse and again in

.

Very impressed! For the first time in my life I had such an incredible experience in an auto repair facility. The manager was very honest and straight forward. He even took me to the back and intorduced me to the technician and educated me on the repair that had to be done to my '05 Lexus. I never had this experience at the dealership I used to visit before. I was given a courteous shuttle service to my home. The price was right. The car was washed when I picked it up! I am a happy camper. I highly recommend SPARKS to anyone who is looking for a quality and an honest auto repair facility with fair price.

5
★★★★★

Very impressed! For the first time in my life I had such an incredible experience in an auto repair facility. The manager was very honest and straight forward. He even took me to the back and intorduced me to the technician and educated me on the repair that had to be done to my '05 Lexus. I never had this experience at the dealership I used to visit before. I was given a courteous shuttle service to my home. The price was right. The car was washed when I picked it up! I am a happy camper. I highly recommend SPARKS to anyone who is looking for a quality and an honest auto repair facility with fair price.

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During my regular visit to this autoshop, I've got a recommendation and a quote to change my front exhaust pipe: $95 for one hour of labor and $196+tax for the pipe and ~$10 for shop supplies. OK, I did some research and bought the pipe from amazon for $103 (including shipping and no tax). When I asked the manager to install my pipe, using the previous quote for labor, he bluntly told me: "we need to add additional $40 to recoup the lost profit from the sale", and of course no warranty on customer supplied parts. For a few moment I was hesitant, next I asked if there are anymore charges : the answer was NO - total $135. Taking into consideration the status of AAA approved facility, my TRUST in it, and my time constraints, I decided to accept these conditions. The next day, the repair was done and my bill - $164.xx.
OK, they are loosing one more customer and may be a few others who will read this review.

2
★★☆☆☆

During my regular visit to this autoshop, I've got a recommendation and a quote to change my front exhaust pipe: $95 for one hour of labor and $196+tax for the pipe and ~$10 for shop supplies. OK, I did some research and bought the pipe from amazon for $103 (including shipping and no tax). When I asked the manager to install my pipe, using the previous quote for labor, he bluntly told me: "we need to add additional $40 to recoup the lost profit from the sale", and of course no warranty on customer supplied parts. For a few moment I was hesitant, next I asked if there are anymore charges : the answer was NO - total $135. Taking into consideration the status of AAA approved facility, my TRUST in it, and my time constraints, I decided to accept these conditions. The next day, the repair was done and my bill - $164.xx.
OK, they are loosing one more customer and may be a few others who will read this review.

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