Jiffy Lube

★★★☆☆
  • 1860 Army Trail Rd

    Hanover Park, IL 60133

    Map & Directions
  • 630-372-5823

Automotive

Automotive
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I used to go to this particular Jiffy Lube and finally had enough. My first issue is the "Interrogation" every time I go for an oil change. The Interrogation involves a 4 minute review of my name, address, every thing they thing was ever done to the car and showing me the air filter. All I want is an oil change!

For example I starting checking the air filter myself prior to going there and even replacing it if needed just so they wouldn't wave it in my face. It didn't work. They insist on showing it to me and all other interested parties. Other Jiffy Lubes I go to just point out relevant information relating to specifics with the car that need attending, and don't bother you with things that obviously don't.

The last time I went there thet indicated I had a bad brake light. I ask if they could replace it. They did and charged me. The problem was they replaced a dual filament bulb (two contacts) with a single filament bulb (single contact) and shorted my tail light with my brake/turn light. I later replaced it my self to avoid another insulting Interrogation.

I also had problems with them accepting Jiffy Lube coupons. Recommend other oil chanfe options and even other Jiffy Lubes.

2
★★☆☆☆

I used to go to this particular Jiffy Lube and finally had enough. My first issue is the "Interrogation" every time I go for an oil change. The Interrogation involves a 4 minute review of my name, address, every thing they thing was ever done to the car and showing me the air filter. All I want is an oil change!

For example I starting checking the air filter myself prior to going there and even replacing it if needed just so they wouldn't wave it in my face. It didn't work. They insist on showing it to me and all other interested parties. Other Jiffy Lubes I go to just point out relevant information relating to specifics with the car that need attending, and don't bother you with things that obviously don't.

The last time I went there thet indicated I had a bad brake light. I ask if they could replace it. They did and charged me. The problem was they replaced a dual filament bulb (two contacts) with a single filament bulb (single contact) and shorted my tail light with my brake/turn light. I later replaced it my self to avoid another insulting Interrogation.

I also had problems with them accepting Jiffy Lube coupons. Recommend other oil chanfe options and even other Jiffy Lubes.

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My tire pressure light came on indicating that one or more of my tires were offsetting my vehicle and too tell you the truth all four looked fine to me. I didn't want to take a chance on doing the wrong thing so I decided to see if the local Jiffy Lube would check it out for me. I really didn't expect much with the way some companies do business and I've only been at this particular Jiffy Lube twice. Well it was raining out and a young man came up to the window and I explained my situation. He informed me to step out of the car and they'll take a look. After less than 10 minutes the young man came back and informed me that all tires were checked and fine, the tire pressure light was out, the topped off all fluids and even vacuumed my car. WOW. I was impressed and it really does take a lot to do that. If that wasn't enough he thanked me for coming and another young man was holding the door open for me with an umbrella to walk me and my son to my car. He opened the door for me and another gentleman held the passenger door open for my 9 yr. old son.
I wish I had looked at their names to give them credit but I have a suspision this is a normal way to treat customers.

Thank you so much for your help again.

3
★★★☆☆

My tire pressure light came on indicating that one or more of my tires were offsetting my vehicle and too tell you the truth all four looked fine to me. I didn't want to take a chance on doing the wrong thing so I decided to see if the local Jiffy Lube would check it out for me. I really didn't expect much with the way some companies do business and I've only been at this particular Jiffy Lube twice. Well it was raining out and a young man came up to the window and I explained my situation. He informed me to step out of the car and they'll take a look. After less than 10 minutes the young man came back and informed me that all tires were checked and fine, the tire pressure light was out, the topped off all fluids and even vacuumed my car. WOW. I was impressed and it really does take a lot to do that. If that wasn't enough he thanked me for coming and another young man was holding the door open for me with an umbrella to walk me and my son to my car. He opened the door for me and another gentleman held the passenger door open for my 9 yr. old son.
I wish I had looked at their names to give them credit but I have a suspision this is a normal way to treat customers.

Thank you so much for your help again.

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Editorial from

Well-known chain offers oil and maintenance services, including fluid replacement, battery checkups, tire rotation and fuel-system cleaning.

 

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