AutoZone

★★☆☆☆
  • 6410 Northwest Hwy

    Crystal Lake, IL 60014

    Map & Directions
  • 815-788-8840

About AutoZone

Categories
  • Auto Parts & Accessories
Hours
M-Sa 7:30am-9pm, Su 8am-8pm
Emails
  • customer.service@autozone.com
Phones
  • Toll Free (800-288-6966)
Year Established
  • 1979
Products
  • Auto Parts
  • Brake pads
  • Car Battery
  • Car Accessories
  • After Market Automobile Parts
Brands
  • Duralast
  • Edelbrock
  • Bosch
  • ACDelco
  • FRAM
  • Penzoil
  • Valvoline
  • Havoline
  • Chevron
  • K&N Performance

Automotive

Automotive
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1.5 2
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.

I had a problem with "Menace" too. I came in to have the code checked for my car. I waited in line for awhile and when it was my turn he went to the other counter to ring someone out. He didnt acknowledge me in any way-when I told him that I was next in line and what I wanted, he told me that I would have to wait until he is done with all of the customers, before he could check the code because that was a free service. First of all, he had no idea when he skipped me what I wanted. I could have been purchasing something like all of the other customers around me. And also, after finding out what was wrong with my vehicle I would have probably bought what I needed from his store. He has very poor customer service skills(and I think hes a parts manager). He belongs in the back room with no customer contact at all.

2
★★☆☆☆

I had a problem with "Menace" too. I came in to have the code checked for my car. I waited in line for awhile and when it was my turn he went to the other counter to ring someone out. He didnt acknowledge me in any way-when I told him that I was next in line and what I wanted, he told me that I would have to wait until he is done with all of the customers, before he could check the code because that was a free service. First of all, he had no idea when he skipped me what I wanted. I could have been purchasing something like all of the other customers around me. And also, after finding out what was wrong with my vehicle I would have probably bought what I needed from his store. He has very poor customer service skills(and I think hes a parts manager). He belongs in the back room with no customer contact at all.

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.

Worst store ever and if your dealing with someone with a name that rymes with Menace (said he'd sue me if I used his name when complaining about his poor service online - LOL) WATCH OUT! he is very careless & unreasonable and likes to irritate would be customers.

Bought a lifetime warranty product and when I came to get it replace by warranty it is not in the computer! And there is nothing they can do without a receipt Got upset and stopped shopping there for over a year now. Now I found the box & receipt and called last night someone told me just bring it in and they'll take care of me, Called today to let them know I was coming hoping the one I spoke to is in, He was not. I spoke to someone with a grouchy old man attitude, Who told me he can't help me until the manager is there (he's on vacation?) Great made plans to fix my car today after speaking to someone there last night.

Asked about going to a different location and he claimed that there are no managers in any Autozones on Sunday and I can only come to Crystal Lake anyway because it is the location on the receipt! Ya right!! Was considering shopping there again but not after being treated like an idiot by Mr, Menace....

1
★☆☆☆☆

Worst store ever and if your dealing with someone with a name that rymes with Menace (said he'd sue me if I used his name when complaining about his poor service online - LOL) WATCH OUT! he is very careless & unreasonable and likes to irritate would be customers.

Bought a lifetime warranty product and when I came to get it replace by warranty it is not in the computer! And there is nothing they can do without a receipt Got upset and stopped shopping there for over a year now. Now I found the box & receipt and called last night someone told me just bring it in and they'll take care of me, Called today to let them know I was coming hoping the one I spoke to is in, He was not. I spoke to someone with a grouchy old man attitude, Who told me he can't help me until the manager is there (he's on vacation?) Great made plans to fix my car today after speaking to someone there last night.

Asked about going to a different location and he claimed that there are no managers in any Autozones on Sunday and I can only come to Crystal Lake anyway because it is the location on the receipt! Ya right!! Was considering shopping there again but not after being treated like an idiot by Mr, Menace....

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Message from AutoZone

AutoZone Northwest Hwy in Crystal Lake, IL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Crystal Lake, IL or call us at 8157888840.

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