Real Time Sports Bar & Grill

★☆☆☆☆
  • 1120 W Devon Ave

    Elk Grove Vlg, IL 60007

    Map & Directions
  • 847-534-5000

About Real Time Sports Bar & Grill

Hours
Monday 11:00 AM - 11:00 PM Tuesday 11:00 AM - 11:00 PM Wednesday 11:00 AM - 11:00 PM Thursday 11:00 AM - 11:00 PM Friday 11:00 AM - 11:00 PM Saturday 11:00 AM - 11:00 PM Sunday 11:00 AM - 10:00 PM

Food

Food
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Last night several friends and I got together to watch a basketball game and get some drinks. We decided on Real Time Sports since they have multiple TV screens, we called prior to going to the restaurant to ensure they would be carrying the game, they assured us that it would not be a problem due to the fact it was being aired on a local sports station. So we headed up to the restaurant, we entered at about 6:15 p.m. and spoke with a manager and several employees to ask to have the game put on a television near our table. The game start time was 7:00 p.m., we were not able to get the game on until 7:30 causing us to miss the majority of the first half. We must have spoken with five to six different employees asking, and by the time the game was actually on, begging to get the game on any TV.

This was only the beginning of our problems at Real Time Sports, we waited around ten to fifteen minutes before we received any type of service. We had to ask bus workers to refill drinks, we had dirty glasses, and even a sticker in one drink. The final straw was that a friend had ordered a chicken sandwich, and what he received was a turkey club. He decided to eat the club due to the fact that it took nearly 40 minutes to get a club sandwich out, he could only imagine how long it would take to get another sandwich.

Our waiter?s attitude or lack of kindness was out of this world. It was reminiscent of a robot that does not speak or react to anything. No apologies for any of the mishaps, just a simple ?Okay? was his reply to our numerous problems.
I very rarely criticize the service industry seeing that I was apart of this world for quite a while, but last night was just atrocious. In all aspects of the restaurant business Real Time Sports failed miserably last evening. I would not return or advise anyone else to visit this establishment if you are looking for better than average service. Real Time Sports should change their name to Smoke and Mirrors.

0
★☆☆☆☆

Last night several friends and I got together to watch a basketball game and get some drinks. We decided on Real Time Sports since they have multiple TV screens, we called prior to going to the restaurant to ensure they would be carrying the game, they assured us that it would not be a problem due to the fact it was being aired on a local sports station. So we headed up to the restaurant, we entered at about 6:15 p.m. and spoke with a manager and several employees to ask to have the game put on a television near our table. The game start time was 7:00 p.m., we were not able to get the game on until 7:30 causing us to miss the majority of the first half. We must have spoken with five to six different employees asking, and by the time the game was actually on, begging to get the game on any TV.

This was only the beginning of our problems at Real Time Sports, we waited around ten to fifteen minutes before we received any type of service. We had to ask bus workers to refill drinks, we had dirty glasses, and even a sticker in one drink. The final straw was that a friend had ordered a chicken sandwich, and what he received was a turkey club. He decided to eat the club due to the fact that it took nearly 40 minutes to get a club sandwich out, he could only imagine how long it would take to get another sandwich.

Our waiter?s attitude or lack of kindness was out of this world. It was reminiscent of a robot that does not speak or react to anything. No apologies for any of the mishaps, just a simple ?Okay? was his reply to our numerous problems.
I very rarely criticize the service industry seeing that I was apart of this world for quite a while, but last night was just atrocious. In all aspects of the restaurant business Real Time Sports failed miserably last evening. I would not return or advise anyone else to visit this establishment if you are looking for better than average service. Real Time Sports should change their name to Smoke and Mirrors.

Pros: Great TV set up.

Cons: Service, food, cleanliness.

 

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