Sheraton Grand Chicago

★★★★☆
Experience the extraordinary.
  • 301 East North Water Street

    Chicago, IL 60611

    Map & Directions
  • 312-464-1000

About Sheraton Grand Chicago

Categories
  • Hotels & Motels
Phones
  • Fax (312-464-9140)
  • Toll Free (800-325-3535)
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4.2 15
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Anyone considering staying at the Sheraton Chicago Hotel & Towers at 301 E. North Water St. in Chicago, PLEASE RECONSIDER!\r
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Our family had reserved a variety of rooms for our stay in early September, following our son's wedding. We

3

Anyone considering staying at the Sheraton Chicago Hotel & Towers at 301 E. North Water St. in Chicago, PLEASE RECONSIDER!\r
\r
Our family had reserved a variety of rooms for our stay in early September, following our son's wedding. We

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WIthout doubt, the single worst experience in a hotel I've ever had. This hotel managed to repeatedly make messes of each interaction I had with them over the week I stayed. In all honesty, I would've gladly left and stayed in a hostel, were it not for the fact that I was working in the hotel.\n\nMy room was dirty. They apologized and offered to move me to another room. That room's (wired only) internet didn't work, which kept me from being able to do my job. They offered to move me to a suite. 14 hours after they said they'd call when I was moved, the front desk informed me that my new (now smaller than before) room was ready. The bell desk only moved half my bags. I had to call security to find that out. Security informed me that they'd seen my bags in my old room, and encouraged me to go get them myself, and only deigned to get them for me when I offered that I'd destroyed my old key. The bell who fetched my bags originally sent the sport coat (required attire for my next day's work) that was draped over the bag they bothered to move to dry cleaning, which they charged me for. They offered to compensate for this by giving me access to their executive lounge, the hostess of which spent my 30 minute stay there dancing in front of ""Dancing with the Stars"", cranked to top volume. The next night, after my 4th consecutive 14 hour shift in the hotel, I ordered room service. 2 hours later, after I'd given up and gone to sleep, it showed up. The man who delivered it actively questioned why I didn't tip him.\n\nNever, ever stay here. The only thing impressive about this hotel is it's height.

0
★☆☆☆☆

WIthout doubt, the single worst experience in a hotel I've ever had. This hotel managed to repeatedly make messes of each interaction I had with them over the week I stayed. In all honesty, I would've gladly left and stayed in a hostel, were it not for the fact that I was working in the hotel.\n\nMy room was dirty. They apologized and offered to move me to another room. That room's (wired only) internet didn't work, which kept me from being able to do my job. They offered to move me to a suite. 14 hours after they said they'd call when I was moved, the front desk informed me that my new (now smaller than before) room was ready. The bell desk only moved half my bags. I had to call security to find that out. Security informed me that they'd seen my bags in my old room, and encouraged me to go get them myself, and only deigned to get them for me when I offered that I'd destroyed my old key. The bell who fetched my bags originally sent the sport coat (required attire for my next day's work) that was draped over the bag they bothered to move to dry cleaning, which they charged me for. They offered to compensate for this by giving me access to their executive lounge, the hostess of which spent my 30 minute stay there dancing in front of ""Dancing with the Stars"", cranked to top volume. The next night, after my 4th consecutive 14 hour shift in the hotel, I ordered room service. 2 hours later, after I'd given up and gone to sleep, it showed up. The man who delivered it actively questioned why I didn't tip him.\n\nNever, ever stay here. The only thing impressive about this hotel is it's height.

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I stayed at the Sheraton Towers and found the hotel enjoyable. The hotel is located right on the river and is walking distance to many of the fine attractions that Chicago has to offer. The hotel has a nice workout center and a bar in the lobby. My room was average size, but provided outstanding views of the river and downtown Chicago. The crowd in the hotel seemed to be a high percentage of business travelers and convention folks.

2
★★★★☆

I stayed at the Sheraton Towers and found the hotel enjoyable. The hotel is located right on the river and is walking distance to many of the fine attractions that Chicago has to offer. The hotel has a nice workout center and a bar in the lobby. My room was average size, but provided outstanding views of the river and downtown Chicago. The crowd in the hotel seemed to be a high percentage of business travelers and convention folks.

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Came hear on business last minute...all the hotels that I wanted to stay at were all booked up so started searching and the Sheraton Chicago Towers looked very nice in the pictures...beware! When we checked in the hotel lobby is very nice (looks recently renovated) and checked us into our room, we specifically asked for nonsmoking and then checked us into smoking which smelt so awful I thought I was going to get a nosebleed, they switched us into another room with a view of a dirty roof..then I realized how misleading the photos are on the website compared to what they look like in person..horrible...the only good thing I can say is the beds were comfortable....I don't want to be a superficial but definately not worth $399 a night! Stay at the W or the Westin instead!

1
★★☆☆☆

Came hear on business last minute...all the hotels that I wanted to stay at were all booked up so started searching and the Sheraton Chicago Towers looked very nice in the pictures...beware! When we checked in the hotel lobby is very nice (looks recently renovated) and checked us into our room, we specifically asked for nonsmoking and then checked us into smoking which smelt so awful I thought I was going to get a nosebleed, they switched us into another room with a view of a dirty roof..then I realized how misleading the photos are on the website compared to what they look like in person..horrible...the only good thing I can say is the beds were comfortable....I don't want to be a superficial but definately not worth $399 a night! Stay at the W or the Westin instead!

Pros: Comfortable Bed

Cons: $399 a night for this well below average hotel!

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While in Chicago for a Pampered Chef conference this month, we stayed at this hotel. It is walking distance form Magnificent Mile and all the wonderful things to see and do. The concierge is incredibly informative and will hook you up with reservations for the hottest spots in town.

The rooms are small but clean and nice - and many have amazing views (mine had a view of the watrer - wow!). The beds are SO nice - called "Sweet Sleepers" you sleep like a baby! The water-pressure in the shower is amazing and they provide Jergens soaps and Pantene shampoo and ocnditioner rather than the usual junk other hotels offer.

What a great place to stay!!

PROS: location!!
CONS: none

4
★★★★☆

While in Chicago for a Pampered Chef conference this month, we stayed at this hotel. It is walking distance form Magnificent Mile and all the wonderful things to see and do. The concierge is incredibly informative and will hook you up with reservations for the hottest spots in town.

The rooms are small but clean and nice - and many have amazing views (mine had a view of the watrer - wow!). The beds are SO nice - called "Sweet Sleepers" you sleep like a baby! The water-pressure in the shower is amazing and they provide Jergens soaps and Pantene shampoo and ocnditioner rather than the usual junk other hotels offer.

What a great place to stay!!

PROS: location!!
CONS: none

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With just over 1,200 guestrooms and 33 suites, Sheraton Chicago Hotel and Tower offers guests a true 4 star stay. The elegant entrance and lobby are supported by brass columns and flows centered by a fountain. Odd-numbered rooms enjoy a view of the Chicago cityscape while even-numbered rooms soak in the river front scene, and lower level rooms experience the soothing sounds of the Swaying Michigan River. Basic amenities such as cable TV, and internet access are topped off with the pure comfort of the newly introduced Sheraton Sweet Sleeper Beds. Conference rooms are available for the traveler on business, and are not only equipped with outlets for latest technology, but chandeliers of crystal and brass.

5
★★★★★

With just over 1,200 guestrooms and 33 suites, Sheraton Chicago Hotel and Tower offers guests a true 4 star stay. The elegant entrance and lobby are supported by brass columns and flows centered by a fountain. Odd-numbered rooms enjoy a view of the Chicago cityscape while even-numbered rooms soak in the river front scene, and lower level rooms experience the soothing sounds of the Swaying Michigan River. Basic amenities such as cable TV, and internet access are topped off with the pure comfort of the newly introduced Sheraton Sweet Sleeper Beds. Conference rooms are available for the traveler on business, and are not only equipped with outlets for latest technology, but chandeliers of crystal and brass.

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You have many options when staying in the Loop Area in Chicago, and this is a good example. The rooms are comfortable, clean and up-to-date. The views of Chicago and the lake are breathtaking and the location on the Magnificent Mile is perfect!

4
★★★★☆

You have many options when staying in the Loop Area in Chicago, and this is a good example. The rooms are comfortable, clean and up-to-date. The views of Chicago and the lake are breathtaking and the location on the Magnificent Mile is perfect!

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The Sheraton Hotel and Towers in Downtown Chicago has a great location for visitors to the City. It is within walking distance of most major attractions and you can hop on the "L" with a short walk as well. The hotel itself is very nice and if you time it right, through Hotwire or Orbitz you can score this 4 star hotel for a 3 star price.

PROS: Location, quality, price
CONS:

4
★★★★☆

The Sheraton Hotel and Towers in Downtown Chicago has a great location for visitors to the City. It is within walking distance of most major attractions and you can hop on the "L" with a short walk as well. The hotel itself is very nice and if you time it right, through Hotwire or Orbitz you can score this 4 star hotel for a 3 star price.

PROS: Location, quality, price
CONS:

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This is a great place to stay in Chicago, especially if you can get a good rate. Located right on the river, near the lake. Great rooms with gorgeous views, easy access to shopping and sights in the Loop and the excellent customer service you'd expect from a 4-star Sheraton hotel. They've got an indoor pool so bring your swimsuit year-round.

4
★★★★☆

This is a great place to stay in Chicago, especially if you can get a good rate. Located right on the river, near the lake. Great rooms with gorgeous views, easy access to shopping and sights in the Loop and the excellent customer service you'd expect from a 4-star Sheraton hotel. They've got an indoor pool so bring your swimsuit year-round.

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Six of us ladies spent four nights here. It's a great location; close to everything without having to walk too far. The rooms were clean with plenty of space, and the beds were very comfortable. We had great views. Service was good everywhere, except it was pretty slow at the ""express"" restaurant down on the river even though it was not busy. We got a good rate through Southwest Airlines. I would stay here again

2
★★★★★

Six of us ladies spent four nights here. It's a great location; close to everything without having to walk too far. The rooms were clean with plenty of space, and the beds were very comfortable. We had great views. Service was good everywhere, except it was pretty slow at the ""express"" restaurant down on the river even though it was not busy. We got a good rate through Southwest Airlines. I would stay here again

Pros: Good location, Good Service, Comfortable

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I just had a great weekend. We stayed at the Sheraton and I will stay there again on my next visit to Chicago. You can't beat the location. Close to just about everything. We walked to all our destinations. Two blocks to Michigan Ave, two blocks to Navy Pier. The beds are so comfy I didn't want to leave the room. Room service was excellent and quick. Excellent view of the city and lake. Next time we will ask for the other side of hotel because they had just as good as view (river, lake, city). Our check-in/check-out was a breeze.

2
★★★★★

I just had a great weekend. We stayed at the Sheraton and I will stay there again on my next visit to Chicago. You can't beat the location. Close to just about everything. We walked to all our destinations. Two blocks to Michigan Ave, two blocks to Navy Pier. The beds are so comfy I didn't want to leave the room. Room service was excellent and quick. Excellent view of the city and lake. Next time we will ask for the other side of hotel because they had just as good as view (river, lake, city). Our check-in/check-out was a breeze.

Pros: Location, View, value

Cons: , Ice machine broken, beds too comfy

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This is a BEAUTIFUL hotel with a GORGEOUS view! The staff is friendly and helpful and we just had a WONDERFUL experience when we stayed last July. Can't wait to come back. Very convenient to everything!

2
★★★★★

This is a BEAUTIFUL hotel with a GORGEOUS view! The staff is friendly and helpful and we just had a WONDERFUL experience when we stayed last July. Can't wait to come back. Very convenient to everything!

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I travel 100+ nights a year and this is the best hotel I have found in Chicago. Everything about it, location, service, you name it, everytime I go to the Sheraton Chicago they take care of me.

2
★★★★★

I travel 100+ nights a year and this is the best hotel I have found in Chicago. Everything about it, location, service, you name it, everytime I go to the Sheraton Chicago they take care of me.

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I found the Sheraton Chicago very nice and classy. The service was great and the room was very nice. The location is great for going to many attractions.

2
★★★★★

I found the Sheraton Chicago very nice and classy. The service was great and the room was very nice. The location is great for going to many attractions.

Pros: Service, Room View, Location

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I stayed there recently and was satisfied, not impressed though. The staff was curious, but not overly pleasing. I had to wait about 10-15 minutes in line to check in on a Friday evening (7pm) as they only had two people checking us in. Then 4 more came out of the woodwork, as if they had been on a break. After that, it was a nice weekend stay, easy access to my car in the valet garage, and easy access to 'shopping, wining & dining.' The rates were reasonable as well.

2
★★★★☆

I stayed there recently and was satisfied, not impressed though. The staff was curious, but not overly pleasing. I had to wait about 10-15 minutes in line to check in on a Friday evening (7pm) as they only had two people checking us in. Then 4 more came out of the woodwork, as if they had been on a break. After that, it was a nice weekend stay, easy access to my car in the valet garage, and easy access to 'shopping, wining & dining.' The rates were reasonable as well.

Pros: Close to Michigan Ave, Comfortable, Great View

Cons: needed more staff, lines

Message from Sheraton Grand Chicago

Book at least 21 days in advance and get an exdtra 15% off your stay at the Sheraton Chicago. And, when you stay at any Sheraton you'll sleep well knowing your part of the world's most luxurious hotel brands and you'll earn Starwood points with every stay.

Editorial from

In Short
Rooms feature large desks and Sweet Sleeper beds with custom plush-top mattresses, fleece blankets, duvets and fluffy pillows. Rooms come with a two-line phone, voice mail, data...

Key Points

  • A Starwood Hotel.
  • Downtown Chicago location.
  • Best rates!
 

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