Walgreens

★☆☆☆☆
  • 100 Bedford Rd

    Morris, IL 60450

    Map & Directions
  • 815-941-1284

About Walgreens

Categories
  • Pharmacies
  • Convenience Stores
  • Photo Finishing
  • Beauty Supplies Stores
  • Beauty Supply Sales
  • Cosmetics
  • Perfume
  • Greeting Cards
  • Stationery Stores
Details
  • Vitamins
  • Wheelchairs
  • First Aid Supplies
  • Greeting Cards
Hours
M-Su 7am-10pm
Year Established
  • 1901
Keywords
  • Pharmacy
  • Photo
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Apple Pay
Services
  • Photo
  • Flu Shots
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On January 18, 2011 I went to one of the two drive-through lanes to pick up a prescription for my ten year old daughter. The pharmacy tech first told me that my insurance ?had expired.? I knew this could not be correct because the insurance was through where my wife has been employed for over 15 years. I provided the insurance card when requested, and then was told that the insurance was not expired, but that there was an incorrect date of birth. This could not be possible either, since there has never been a problem with the insurance for ten years.\n\nAt this point, the technician told me they were calling Blue Cross and politely requested that I pull my car forward. I politely declined to pull forward, because I did not want to begin another long wait in line. I explained that I preferred to wait in line until they had an answer from Blue Cross, since they were already on the telephone. The tech left the window. Seconds later, the pharmacist (who I later learned was Sheila O?Rourke) appeared at the window. In a rude, threatening and insulting tone, she told me, without any prefatory comment, that if I did not immediately move my car out of the lane, she would call the police and have me arrested. \n\nI was stunned at the way I was spoken to by this pharmacist. My family and I have been loyal customers of Walgreen?s since the time that you built this location. I can?t recall any time that I have ever been threatened by someone in the medical professions. I understand that your staff is busy, but I don?t believe I should be spoken to in such a rude and threatening manner.\n\nWhen I got home, I looked through the papers but could not find her name anywhere. When I called, but was left on hold, then told by a tech that there were two pharmacists and she didn?t know who I spoke to, and then was told she didn?t know how to spell her name. In short, the staff did all they could to avoid telling me who this pharmacist was.\n\nI am still upset by how I was treated. Prior to this occurrence, I had a favorable impression of Walgreens. I no longer feel comfortable patronizing this store and this pharmacy and I hope that changes can be made so that other customers are treated so poorly.

0
★☆☆☆☆

On January 18, 2011 I went to one of the two drive-through lanes to pick up a prescription for my ten year old daughter. The pharmacy tech first told me that my insurance ?had expired.? I knew this could not be correct because the insurance was through where my wife has been employed for over 15 years. I provided the insurance card when requested, and then was told that the insurance was not expired, but that there was an incorrect date of birth. This could not be possible either, since there has never been a problem with the insurance for ten years.\n\nAt this point, the technician told me they were calling Blue Cross and politely requested that I pull my car forward. I politely declined to pull forward, because I did not want to begin another long wait in line. I explained that I preferred to wait in line until they had an answer from Blue Cross, since they were already on the telephone. The tech left the window. Seconds later, the pharmacist (who I later learned was Sheila O?Rourke) appeared at the window. In a rude, threatening and insulting tone, she told me, without any prefatory comment, that if I did not immediately move my car out of the lane, she would call the police and have me arrested. \n\nI was stunned at the way I was spoken to by this pharmacist. My family and I have been loyal customers of Walgreen?s since the time that you built this location. I can?t recall any time that I have ever been threatened by someone in the medical professions. I understand that your staff is busy, but I don?t believe I should be spoken to in such a rude and threatening manner.\n\nWhen I got home, I looked through the papers but could not find her name anywhere. When I called, but was left on hold, then told by a tech that there were two pharmacists and she didn?t know who I spoke to, and then was told she didn?t know how to spell her name. In short, the staff did all they could to avoid telling me who this pharmacist was.\n\nI am still upset by how I was treated. Prior to this occurrence, I had a favorable impression of Walgreens. I no longer feel comfortable patronizing this store and this pharmacy and I hope that changes can be made so that other customers are treated so poorly.

Message from Walgreens

Editorial from

In Short
Founded in 1901 in Chicago by Charles R. Walgreen Sr., this neighborhood pharmacy has grown to be one of the nation's largest drugstore chains. Each store carries 25,000...

 

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