Master's Bridal Florist

★★☆☆☆

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I have to agree with the other negative reviews. I had the same issues. I didn't shop around either and totally believed them that they have the best prices, blah, blah. Well, the fact of the matter is, no one has heard of them, yet they brag all they do is weddings, that they're the best.

They showed me a picture of what my centerpiece would look like. What I got was so measly and cheap looking compared to what they promised as well as old and rotten looking.

My bridal bouquet was a total disappointment. I was supposed to have beautiful picasso cala lilies (they're white with a striking dark purple center) What I got was some kind of light green lily with a purple center, but they were so closed, you couldn't see the purple at all! On the one hand their roses looked old, but these lilies were not near right for picking. If I could attach a photo to this review, I would.
My flower girl was supposed to have her basket with a small pocket filled with rose petals to toss. The delivery person came when I was getting my hair done, and I SPECIFICALLY ASKED she gets the pocket with rose petals, right? "Oh, yeah, I'll make sure I do that." Guess what? I found out later: no petals.

Staff is a bit rough around the edges. VERY difficult to get a hold of, and when you do, they make it sound like they're doing you a favor by getting back to you. I wish I could go back in time and shop around first. I feel like I didn't get that much for what I spent. Oh, well. Lesson learned. I'm so glad this process is over. My sympathies to those planning a wedding right now.

1
★☆☆☆☆

I have to agree with the other negative reviews. I had the same issues. I didn't shop around either and totally believed them that they have the best prices, blah, blah. Well, the fact of the matter is, no one has heard of them, yet they brag all they do is weddings, that they're the best.

They showed me a picture of what my centerpiece would look like. What I got was so measly and cheap looking compared to what they promised as well as old and rotten looking.

My bridal bouquet was a total disappointment. I was supposed to have beautiful picasso cala lilies (they're white with a striking dark purple center) What I got was some kind of light green lily with a purple center, but they were so closed, you couldn't see the purple at all! On the one hand their roses looked old, but these lilies were not near right for picking. If I could attach a photo to this review, I would.
My flower girl was supposed to have her basket with a small pocket filled with rose petals to toss. The delivery person came when I was getting my hair done, and I SPECIFICALLY ASKED she gets the pocket with rose petals, right? "Oh, yeah, I'll make sure I do that." Guess what? I found out later: no petals.

Staff is a bit rough around the edges. VERY difficult to get a hold of, and when you do, they make it sound like they're doing you a favor by getting back to you. I wish I could go back in time and shop around first. I feel like I didn't get that much for what I spent. Oh, well. Lesson learned. I'm so glad this process is over. My sympathies to those planning a wedding right now.

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If any of you ladies find yourself being called by Cindy or Bonnie from Wedding Flowers by Masters in Arlington Heights http://www.mastersbridalflorist.com/ do NOT be fooled.

They will tell you this garbage about how they will "Meet or beat" prices, and that only they can give you wonderful designer flowers at "package only prices".

I went to these people first, and I wanted to shop around. Cindy browbeats and pressures you into to thinking that these "prices are unbeatable!" and "I'm booked through the whole year!"

If they have been doing flowers for so long, why is it every vendor I've gone to has never heard of them? Every bride I've spoken to has given me strange looks when I told them my vendor for flowers. Where are their reviews online or even any website on them with the exception of the poorly done one I've linked in my first paragraph?

Assuredly, they will take a hefty deposit and run.

I decided to see a flower vendor that was closer to my area who was friendly and attempted to assist me in my vision for my wedding day. When I got back my quote with how much my flowers would be, I was pleasantly surprised that my price was cheaper than the "great" prices that Cindy barked at me.

When I tried to get my refund on my deposit, they said they'd match the price. I told them I wanted my refund because of the lack of customer service that they had given me, and I felt I wasn't properly advised of how the refund worked. They told me, we will match the price so you will not receive a refund.

I had to learn the hard way.

The ladies at "Wedding Flowers by Masters" are only there to lure you in and snag as much money as you are willing to shell out. If you think that you can safely put a deposit down to save your day, and see other florists BEWARE.

1
★☆☆☆☆

If any of you ladies find yourself being called by Cindy or Bonnie from Wedding Flowers by Masters in Arlington Heights http://www.mastersbridalflorist.com/ do NOT be fooled.

They will tell you this garbage about how they will "Meet or beat" prices, and that only they can give you wonderful designer flowers at "package only prices".

I went to these people first, and I wanted to shop around. Cindy browbeats and pressures you into to thinking that these "prices are unbeatable!" and "I'm booked through the whole year!"

If they have been doing flowers for so long, why is it every vendor I've gone to has never heard of them? Every bride I've spoken to has given me strange looks when I told them my vendor for flowers. Where are their reviews online or even any website on them with the exception of the poorly done one I've linked in my first paragraph?

Assuredly, they will take a hefty deposit and run.

I decided to see a flower vendor that was closer to my area who was friendly and attempted to assist me in my vision for my wedding day. When I got back my quote with how much my flowers would be, I was pleasantly surprised that my price was cheaper than the "great" prices that Cindy barked at me.

When I tried to get my refund on my deposit, they said they'd match the price. I told them I wanted my refund because of the lack of customer service that they had given me, and I felt I wasn't properly advised of how the refund worked. They told me, we will match the price so you will not receive a refund.

I had to learn the hard way.

The ladies at "Wedding Flowers by Masters" are only there to lure you in and snag as much money as you are willing to shell out. If you think that you can safely put a deposit down to save your day, and see other florists BEWARE.

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I am in complete agreement. The person I was working with was Bonnie. She was so unprofessional when I called to see if I could get my part or all of my deposit back. They corner nervous and anxious brides and sucker them in to a bad deal!! Shame on me for not being more prepared. What kind of a florist has your meeting about your flowers in the bridal shop. How are you even supposed to smell or see what they look like? Total bummer. I am now out $375.00. Don't even get me started on the deposit that is required. Never again!

1
★☆☆☆☆

I am in complete agreement. The person I was working with was Bonnie. She was so unprofessional when I called to see if I could get my part or all of my deposit back. They corner nervous and anxious brides and sucker them in to a bad deal!! Shame on me for not being more prepared. What kind of a florist has your meeting about your flowers in the bridal shop. How are you even supposed to smell or see what they look like? Total bummer. I am now out $375.00. Don't even get me started on the deposit that is required. Never again!

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Let me introduce myself.

I am the new owner of Master's Bridal, as of July, 2010.

Contact me directly, ask for Joe, regarding any refunds.

My direct number is 224-456-7323.

I can assure you that we are adopting new policies regarding deposits, etc.

Ask for Joe, I will make certain we take care of you. We did over 500 weddings this year, very few complaints about the delivery and workmanship - my goal is to improve policies regarding deposits, etc.

5
★★★★★

Let me introduce myself.

I am the new owner of Master's Bridal, as of July, 2010.

Contact me directly, ask for Joe, regarding any refunds.

My direct number is 224-456-7323.

I can assure you that we are adopting new policies regarding deposits, etc.

Ask for Joe, I will make certain we take care of you. We did over 500 weddings this year, very few complaints about the delivery and workmanship - my goal is to improve policies regarding deposits, etc.

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.

Please be weary of the Arlington Heights location. They would not give back my deposit after seeing a lower quote from another florist. We have a written contract stating that they will return the deposit if they cannot beat a competitor's quote or at least match the quote. They did neither.

After looking at their unfinished and amateurish website, I know that Masters Bridal Florist is very questionable. They have the website template still set up and do not even have real words on the site, just "place holder sentences". If you try sending feedback or fill out the contact information section, nothing happens. I look forward to seeing Masters Bridal Florist in small claims court and will be sure to file a complaint with the Better Business Bureau. Dont expect any references Masters. And I will leave feedback with all florist reviews to stay away from florists that make money through stealing clients deposits like Masters Bridal Florist. Good Luck.

1
★☆☆☆☆

Please be weary of the Arlington Heights location. They would not give back my deposit after seeing a lower quote from another florist. We have a written contract stating that they will return the deposit if they cannot beat a competitor's quote or at least match the quote. They did neither.

After looking at their unfinished and amateurish website, I know that Masters Bridal Florist is very questionable. They have the website template still set up and do not even have real words on the site, just "place holder sentences". If you try sending feedback or fill out the contact information section, nothing happens. I look forward to seeing Masters Bridal Florist in small claims court and will be sure to file a complaint with the Better Business Bureau. Dont expect any references Masters. And I will leave feedback with all florist reviews to stay away from florists that make money through stealing clients deposits like Masters Bridal Florist. Good Luck.

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They get one star for being on time... The flowers were old and some had rotten heads on them. They were crabby and bossy... Brought white instead of ivory.. said they were out of Ivory and when questioned about it they got defensive and said it did not matter. It did to this fall bride with all ivory and no whites. Do not be suckered in by their great deal.. you do get what you pay for.

1
★☆☆☆☆

They get one star for being on time... The flowers were old and some had rotten heads on them. They were crabby and bossy... Brought white instead of ivory.. said they were out of Ivory and when questioned about it they got defensive and said it did not matter. It did to this fall bride with all ivory and no whites. Do not be suckered in by their great deal.. you do get what you pay for.

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