Castle Honda

Everyone at this dealership treats you rudely from the general manager down to all the salesmen. They lie to you, tell you anything they want and all the while have a smirk on their face because they know they are lying. I don't think anyone at this dealership has ethics or morals or even cares about their customers. Once you sign that contract, they forget your name. God forbid you should have any questions or problems, because they NEVER call you back. If you go into the dealership to ask questions, they actually yell at you. I'd like to know what gives them the right to treat customers like dirt.

Pros: None

Cons: Sleazy dealership-Sleazy salesman

Posted 09/21/09

bunch of scammers here! Do not purchase your car at Castle Honda and especially do not take your car for any service issues here as well.

They do not respect customers and do not care when an issue occurs. They are rude, impatient and straight out mean! These people who work here disgust me especially Freddy, Rafeal and The service manager who's name i believe is Tom!

Never again, I have just filed a complaint with everyone that you could think of!

Pros: Nothing!

Cons: Everything about this place!

Posted 07/14/09

Horrible experience, dishonest people! Beware of any of their financing guys: they will lie to you that in order to get a loan you will need to sign up for all the extras like extended warranty, loan insurance etc. They will try to use all the tactics unacceptable by usual standards, like letting you take a car without a secured loan (they will however give you all the paperwork, letting you believe that you have one).
If later you find out that the loan is not secured, they will tell you to get a co-signer or proof of additional income OR you will be billed for the miles on the car, have your credit ruined and wont get your deposit back if you say that you don't want the vehicle.

Frankly, someone should investigate that place...I wonder how many people had an issue getting their deposits back? GET YOUR HONDA SOMEWHERE ELSE!!!

Pros: none

Cons: a lot!!!

Posted 03/06/09

i went to this place as a first time buyer, they set me up with a luxury car, APPROVEDME print out the FINANCE pprs i SIGNED the contract....they call me back two months later after leavin them messgaes calling everyday for 2 months to find out where i should send my payments i even talked to the bank that APPROVED me. needless to say these scumbags told me to return the car bc they couldnt approve me, and willingly i understood. everything was good when i returnf the car until i asked for a reciept. it all burned in hell when i returned the car and was called a wh*re and a b**ch bc i had the car for 2 months and banged it up. This happend with some guy name ALY. I HAVENT RECIVED MY DOWN PAYMENT UNTIL NOW , since JANUARY! he looks like a short midget with glasses and no class. i drove off in a car i had purchased at the schaumburg nissan, where ppl r not trasy like in this place. they r ignorant, they snicker stare and didnt stop this ALy guy when he talked to a mid-aged woman like that.

BEWAREE!

no stars for this place

Pros: none

Cons: scam, unprofessional, rude, theives

Posted 09/30/08

Recently, I brought my 2005 Accord into Castle Honda because I was having some unexplained shifting problems that later turned out to be a bad clutch. Instead of helping me out with my situation, a service person by the name of Abraham blamed the bad clutch on my driving and accused me of being a racer. I am a young Asian male but with no mods to my car. I can only assume that he said what he said because of my age and race. Also, to make matters even worse, they accused me of filling my car with "racing fuel". I have never put racing fuel in my car and I do not know how they even came up with this (Did they take some out and test it?). Avoid this Honda dealership for any type of service. I will never give them my business again because there are much nicer and helpful people in the area. Castle Honda needs to shape up.

Cons: Rude and incondsiderate. Implied things about my driving. Not helpful at all.

Posted 08/03/07

I purchased a used 2000 Accord and was assured the car was in good shape except for normal wear and tear. When I received the car it had a huge dent in the driver door that I have had estimates from $800 to $1,000 to repair. The best I could do with them was to promise $100 on Jan 15, 2007. Today is Feb 12 and I have sent many emails and tried numerous times to contact Shamoun Dahlan the used car manager. All with no response.
BEWARE

Pros: None

Cons: Very unprofessional

Posted 02/13/07