Music & Arts

★★★★☆
  • 385 South Route 59

    Aurora, IL 60504

    Map & Directions
  • 630-577-0820

About Music & Arts

Categories
  • Music Schools
  • Music CDs & Tapes
  • Musical Instruments
  • Guitars
  • Piano Tuning
  • Pianos
Hours
M-F 10am-9pm, Sa 10am-6pm, Su 12pm-5pm
Year Established
  • 1952
Products
  • Woodwinds
  • Brass
  • Guitars
  • Ukuleles
  • Folk Instruments
  • Drums & Percussion
  • Concert & Marching Percussion
  • Keyboards & MIDI
  • Pro Audio & Software
  • Basses
  • Instrument Accessories
  • Books
  • Sheet Music
  • Orchestral Strings
  • Recorders
  • Orff Instruments
Specialties
  • Private Lessons
  • Instrument Rentals
  • Instrument Repairs
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Brands
  • Yamaha
  • Fox
  • Buffet Crampon
  • Bach
  • Selmer
  • P. Mauriat
  • Jupiter
  • XO
  • Strobel
  • Giardinelli
  • Fender
  • Zildjian
  • Pearl
  • Epiphone
  • Casio
  • Ludwig
  • D'Addario
Services
  • Music Lessons
  • Rentals
  • Instrument Repairs
4.4286 7
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I bought my first violin from eBay for 80 dollar but need a set of new strings, stopped there talk to lady manager and she suggested to buy a set of Dominant violin strings which cost me almost $50 plus tax...she said that will fit your

3
★★★★★

I bought my first violin from eBay for 80 dollar but need a set of new strings, stopped there talk to lady manager and she suggested to buy a set of Dominant violin strings which cost me almost $50 plus tax...she said that will fit your

.

I called music and arts in Naperville to sign up my daughter's piano lesson...spoke to front desk staff...they told me it will cost $24 to $25 per half hour because students will enjoy playing the best quality piano on the market....they

3
★★★★★

I called music and arts in Naperville to sign up my daughter's piano lesson...spoke to front desk staff...they told me it will cost $24 to $25 per half hour because students will enjoy playing the best quality piano on the market....they

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One thing that is always misunderstood is that there are no hidden fees. When you rent an instrument read the print at the bottom and take the time to ask questions. Staff is trained to answer all questions and honestly. Any fees

3
★★★★★

One thing that is always misunderstood is that there are no hidden fees. When you rent an instrument read the print at the bottom and take the time to ask questions. Staff is trained to answer all questions and honestly. Any fees

.

I shopped here and took lessons a few years ago and wasnt that impressed! I started back a few months ago and am totally pleased! I talked to the new manager (very professional) and he said they have a new tuition system, new special

3
★★★★★

I shopped here and took lessons a few years ago and wasnt that impressed! I started back a few months ago and am totally pleased! I talked to the new manager (very professional) and he said they have a new tuition system, new special

.

I love everything about this store. I am always welcomed as soon as I walk into the door. I have never had bad service; everyone is always willing to help. If they do not have what I need, they are always willing to order or find the item for me. The store is clean, bright and well organized. The prices are in line with any other music store. If you are a teacher they even have discount days each first Monday of the month. That is a really big help to me! I highly recommend Music and Arts in Naperville!

2
★★★★★

I love everything about this store. I am always welcomed as soon as I walk into the door. I have never had bad service; everyone is always willing to help. If they do not have what I need, they are always willing to order or find the item for me. The store is clean, bright and well organized. The prices are in line with any other music store. If you are a teacher they even have discount days each first Monday of the month. That is a really big help to me! I highly recommend Music and Arts in Naperville!

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I placed an order for 2 books they didn't have in stock. I was told it would take about a week and asked to pay for them in advance; no problem. 13 days passed, I called to see if they were in. A guy answered a phone and asked "did you receive a call from us?", "if you haven't, that means we don't have them". i asked him to check to see if they simply forgot to call me. He said, they wouldn't forget to call since it comes in a special envelope. When asked again to check just in case, he said "No, I don't need to check, I know we haven't received them" I didn't know if I should have admired his confidence or laughed it off as a great example of "what not to do when dealing with customers"I! have been to this store 3 times in the past few week s (this one opens til late, is the closest and the most convenient), service is always slow, employees uncaring, & nattentive to say the least. What's amazing is in the time of high unemployment, why anyone would put up with employees like that.

0
★☆☆☆☆

I placed an order for 2 books they didn't have in stock. I was told it would take about a week and asked to pay for them in advance; no problem. 13 days passed, I called to see if they were in. A guy answered a phone and asked "did you receive a call from us?", "if you haven't, that means we don't have them". i asked him to check to see if they simply forgot to call me. He said, they wouldn't forget to call since it comes in a special envelope. When asked again to check just in case, he said "No, I don't need to check, I know we haven't received them" I didn't know if I should have admired his confidence or laughed it off as a great example of "what not to do when dealing with customers"I! have been to this store 3 times in the past few week s (this one opens til late, is the closest and the most convenient), service is always slow, employees uncaring, & nattentive to say the least. What's amazing is in the time of high unemployment, why anyone would put up with employees like that.

Pros: store operating hours

Cons: Terrible customer service

.

Unfortunately American Music was bought out by Music & Arts Center and is now purely about squeezing every dime out of us because we want our children to learn to play an instrument. The in-store staff, selection and customer service is outstanding as it always has been which is why we have rented instruments from American Music for many years. However as a father of four I also have to be reasonable with our expenses.

Since the company changed we have had nothing but trouble with the billing. We have been charged fees that we do not know what they are for, and when holding payment of these unexplained fees for an explanation from customer service, we are charged late fees on the fees. This has become one of those nightmare stories like the bank checking accounts that we all make fun of today, and the banks are still trying to make light of there ridiculous fees.

If you are purely looking to purchase any type of musical item I would highly recommend American Music. But if you need to rent, there are many better options in our area that will not have you on the phone with yet another customer service representative.

0
★☆☆☆☆

Unfortunately American Music was bought out by Music & Arts Center and is now purely about squeezing every dime out of us because we want our children to learn to play an instrument. The in-store staff, selection and customer service is outstanding as it always has been which is why we have rented instruments from American Music for many years. However as a father of four I also have to be reasonable with our expenses.

Since the company changed we have had nothing but trouble with the billing. We have been charged fees that we do not know what they are for, and when holding payment of these unexplained fees for an explanation from customer service, we are charged late fees on the fees. This has become one of those nightmare stories like the bank checking accounts that we all make fun of today, and the banks are still trying to make light of there ridiculous fees.

If you are purely looking to purchase any type of musical item I would highly recommend American Music. But if you need to rent, there are many better options in our area that will not have you on the phone with yet another customer service representative.

Pros: In-Store everthing!!!

Cons: Revised rental agreements, Telephone customer reps

Message from Music & Arts

Retail chain selling musical instruments, audio gear & accessories, with rental & repair services, and in-house lessons.

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