Wickes Furniture

I brought a Living Room and Dining Room set from this location and when they delivered the Living Room set the sofa had a big stain in the middle seat of the sofa and they mailed me a cover to put on the sofa middle pillow. I have called and stated all my dining room chairs looked like used chairs and this is not real that you take someone money and they assume that they are receiving brand new furniture and they get used furniture and now all six chairs are broken one way or another and they have filed bankruptcy and I called and they were suppose to send me papers to file with the bankruptcy court I haven't reveive them and this is a total lost to me and I am still paying the bill on the furniture to assure my mother credit is not harmed.

My experience with Wickes Furniture was dreadful. I bought a sofa and chair to be delivered the following week. When the delivery was made, they'd only delivered a sofa. No one from Wickes notified me that my chair was not being delivered. I had to make calls to determine what was going on with the chair. The driver said the chair was on back order. It couldn't have been on back order because I bought the floor display. So I called Wickes and got several different stories, the chair was broken, blah, blah, blah blah. Finally the salesman called me to say the chair had a small defect and that they wanted me to take a look at it before the delivery. With the no refund policy, I had no choice but to take the chair-they weren't willing to do an exchange. The defect I saw was a small one, but I have no way of knowing if the chair was really broken, or if they may have repaired it. Mind you, the chair seemed fine when I purchased it. Anyway there was no apology from management, and I found the employees to be very unfriendly and not accommodating. The salesman did eventually apologize after I'd experienced mental anguish i n trying to get the problem with Wickes solved. This was a bad, bad experience. No wonder they filed for Chapter 11. Their customer service bites! Buyers Beware!

I purchased a sofa love seat and chair a few days before Thanksgiving. I scheduled the delivery according to the elevator schedule in my building. When Wickes confirmed delivery, they said they were not allowed to schedule specific times. I waited all day, checking with the rude customer service people periodically. Finally the furniture arrived, well after my scheduled time. It must have been the last delivery of the day, as the technicians dumped it off and informed me they forgot the legs to my chair. After they were gone, I realized the legs on my love seat were very wobbly. I have checked with Wickes over the past two months as I still have not received the legs to my chair. The customer services reps are extremely rude. No one ever apologized for the inconvenience they caused. They just keep saying the parts could take up to 12 weeks to order. I spent a lot of money on this furniture and still can't sit on it. I was informed there was no refund policy and there was nothing they could do. Please do not waste your time or money shopping at Wickes. They do not care about their customers.

We purchased two recliners from Wickes in Beaumont Ca. total $1600. When delivered both recliners were defective. In contacting the store where we purchased them we get nothing but a run around. When requesting a return of the defective chairs, nothing but a run around.
Should have read these reviews first, bottom line don't do business with Wickes.

I recently purchased a living room set from wickes. I scheduled a delivery date a week after the purchase. Something came up and I had to re-schedule the delivery for a week later. Having confirmed the new delivery date I waited all day long for the furniture to be delivered. When it came close to the end of business time I called Wickes customer service and the representative told me they contacted the driver and it would be delivered. I waited and the furniture never came. The next business day I called customer service and they had no record of whom I spoke with the previous day or even the correct delivery date. The representative (Kathy) was rude and was not helpful and didn't try to rectify the situation. I cancelled my order and will shop elsewhere. In my opinion this is a poorly operated company, I would recommend anyone to shop elsewhere.

Me and my husband bought this living room set from wickes furniture naperville IL. Our rocker recliner never worked from day one but we were asked to follow the procedures which is call the customer service and ask for a service check.Firstly their customer service is really RUDE and ARROGANT.They refused to replace the furniture even though it was few days old but said they would send a technician to check what is wrong. The only thing the technician had to say was that mechanism is bad and call customer service to order parts. We have been going back and forth with customer service which really SUCKS. it has been 2 months and we still have the rocker sofa in our house and the only thing they have to tell us is that they have not received the parts. Today when i told them that i am going to take this very seriously they asked me when would i like to have eth part repaired. Which means that all these months they were lying to us and we were sincerly following their rules and regulation and waiting for the ordered parts to turn up.

I will NOT RECOMMEND this furniture store to anyone because you will have to go through a lot of pain and suffering if you happen to get a bad piece of furniture and you have to talk to their customer service.

I purchased a complete livingroom set from Wickes Furniture at 3240 W. Toughy Ave. Lincolnwood, Illinois 60645, on 1-31-06 that totaled $2,911.44. When this furniture was delivered to my home I had noticed and questioned the delivery persons regarding the unstable back of the Laf Lseat item # 17-46686. I was instructed at that time that I should "push it up against a wall" to keep it stable. As the year went on I noticed that other parts of the furniture were giving away. The rocker recliner # 17-46707 started making squeaking noises as well as the tacks that held the fabric to the chair were falling out. The last straw was in the beginning of March when I noticed while cleaning under the cushions that a piece of the wood (frame) had cracked. I contact customer service and had a scheduled service call. The gentlemen that came out to repair the furniture decided to glue the frame of the couch back together. He stated that it was a manufactures defect and that there was a knot in the wood leading to it giving away.

Please keep in mind that the furniture is no more stable now than it was prior to their repair man entering my home. After several calls to customer service (3-22-07, 3-24-07,3-27-07)Judy had given me the option of picking out a new set for the set that I have is no longer available for an even exchange.

I went into Wickes Furniture on Friday, 3-30-07 to pick out my furniture. I was instructed at that time that I am not getting the full amount that I paid for the furniture. A Sales Rep by the name of GiGi called customer Service to find out exactly what I was entitled to. After going back and forth with customer service at least 5 times. The amount went from $1,120.00 to a little over $1,600.00 to almost $2,001.00 then back down to a final total of $1,857.68.

I know exactly what I paid for my furniture. My livingroom couches cost me a little over $1,200.00, my end table and coffee table package was a total of $375, if that (which I am keeping and do not expect that monies credited) and my rocker was $599.99. Dealing with customer service and their listed "going rate" of the items right now varies greatly from what I paid for the table set a year and 2 months ago. It really doesn't help when their store reps sit there and giggle and carry on over the phone with the customer service reps regarding your account while WE,the customer stands there for nearly 2 hours waiting to find out what they are entitled to.

I am NOT completely happy with this total they are giving me to pick out furniture but at this point I'm extremely frustrated and in dire need of furniture that is safe enough for my family to sit on. I decide to go into Wickes on 3-31-07 and pick out a new set. I spent well over an hour and half looking at the furniture before picking out something suitable. I get to the counter and was informed that I have to now pay taxes on this furniture although I am out $1,053.76 from their company on my first purchase. I'm told that I'm getting my fabric protector cost refunded and delivery cost waived but that doesn't total over a grand. Even after adding in that 3 year extended warrantee (which I know is non-refundable) we are still not near a grand.

So in essence they are telling me that the $1,053.76 price difference from what they are giving me as an exchange from what I originally paid is rental fees for a year and 2 months of furniture from their company that was defective from the time you delivered it to my home. To add insult to injury they are now insisting that I pay over $300.00 in taxes for you to deliver another set of furniture that could possibly end up to be as equally defective.

The furniture they sold me and delivered to my home was of bad quality from the moment it left THEIR warehouse and found it's way through my doors via THEIR delivery persons. This being stated by THEIR repair man. All I want is an equal monitary exchange of furniture.

I am currently stuck with furniture that my children and company can't even sit on. I have a rocker that is falling apart and I have gone from a livingroom set that can seat 7 to half of a couch and a majority of my family sitting on the floor. This is not what I would expect for the price I paid for furnishings from a well known furniture company.

Buyer beware; the warrantee isn't worth the paper it's printed on. The only people in the store that know anything are the sales reps for they know how to smoothe talk you into purchasing this extended 3 year warrantee and suck an additional $300 plus out of you. This warrantee ONLY insures that they will give you nothing but a hard time when it comes time to use it.

Wickes furniture is where I got my bedroom furniture from recently. I was amazed with their great selection and really reasonalbe prices. The sales reps were great at helping me select my furniture and everything was delivered to me within a few days in toop notch condition! They even have an outlet center inside this location with great deals on furniture.