Gerald Nissan

★★★★★
  • 213 Hansen Blvd

    North Aurora, IL 60542

    Map & Directions
  • 630-907-0800

Automotive

Automotive
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Hyundai North Aurora

209 Hansen Blvd North Aurora, IL

5 45
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.

Overall thorough experience. Everyone was very helpful.

5
★★★★★

Overall thorough experience. Everyone was very helpful.

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Business Response:

Megan, Thank you for giving us feedback. It's great you enjoyed working our helpful staff. At Gerald Hyundai, we strive to provide our customers with thorough information and great customer service. We're ecstatic you understood this after working with us. If you need anything feel free to contact our staff at anytime. Please find us on Twitter and Facebook we offer exclusive specials. Thanks again. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Overall thorough experience. Everyone was very helpful.\r

3
★★★★★

Overall thorough experience. Everyone was very helpful.\r

.

Great salesmen. Honest and funny. Great car value too.

5
★★★★★

Great salesmen. Honest and funny. Great car value too.

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Business Response:

Thank you for sharing your experience. It's great our sales team was "honest and funny." What a great combination! We love to hear you received a great value on your car as well. At Gerald Hyundai our goal is to provide our customers with the best possible deals. We're ecstatic you received a great deal when you visited us. Please stop in and see us again soon! Be sure to find us on Twitter and Facebook, we offer exclusive specials for our followers and likers.- Curt Rice - General Sales Manager - crice@geraldauto.com
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Great salesmen. Honest and funny. Great car value too.\r

3
★★★★★

Great salesmen. Honest and funny. Great car value too.\r

.

Very patient, very friendly, very professional!!

5
★★★★★

Very patient, very friendly, very professional!!

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Business Response:

Thank you for the 5 star rating! Our staff strives to be patient, friendly and professional in every customer interaction. It's awesome you understood this after working with us. Your compliments are truly appreciated. If you have any questions or concerns regarding your vehicle be sure to contact our staff, we're always here for our valued customers. Please find us on Twitter and Facebook, we offer exclusive specials for our followers and "likers." Thanks again. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Friendly, informative sales reps. Very pleasant experience overall. Appreciated learning all about the car, inside & out. thank you. Test track was a great collaboration investment (for all dealerships) Nice!

5
★★★★★

Friendly, informative sales reps. Very pleasant experience overall. Appreciated learning all about the car, inside & out. thank you. Test track was a great collaboration investment (for all dealerships) Nice!

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Business Response:

Thank you for choosing Gerald Hyundai! It's awesome that you appreciated our "friendly, informative" sales representatives. We're ecstatic you know your car inside and out after visiting our dealership as well. Our service department is always here to answer any questions you may have with your vehicle. We hope to work with you again soon. Happy driving! Please find us on Twitter and Facebook to take advantage of all our specials. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Very patient, very friendly, very professional!!\r

3
★★★★★

Very patient, very friendly, very professional!!\r

.

Friendly, informative sales reps. Very pleasant experience overall. Appreciated learning all about the car, inside & out. thank you. Test track was a great collaboration investment (for all dealerships) Nice!\r

3
★★★★★

Friendly, informative sales reps. Very pleasant experience overall. Appreciated learning all about the car, inside & out. thank you. Test track was a great collaboration investment (for all dealerships) Nice!\r

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From the moment I walked through the door, I felt the caring attitude of the salesman. They were very helpful and made me feel special.

5
★★★★★

From the moment I walked through the door, I felt the caring attitude of the salesman. They were very helpful and made me feel special.

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Business Response:

We're grateful for your business. At Gerald Hyundai, our goal is to provide fantastic service from the moment a customer walks in the door. It's great you understood this from our helpful staff that made you feel special. Our customer's happiness is always our number one priority. Thank you for choosing Gerald Hyundai. We love to hear from our valued customers, we look forward to helping you with all your future automotive needs. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Excellent service with Rich. He helped us get the car we wanted at a great price. Wonderful to work with and excellent service package!!

5
★★★★★

Excellent service with Rich. He helped us get the car we wanted at a great price. Wonderful to work with and excellent service package!!

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Business Response:

Thank you for recognizing Rich! It's awesome we could help you get the vehicle you wanted at a great price. We love that you appreciated the service package we offered as well. Our goal is always to provide our customers with excellent options to keep their vehicles at their best. Please do not hesitate to contact us if you need anything from our sales or service staff. We hope to work with you again soon. Welcome to the Gerald family! Be sure to find us on Twitter and Facebook to stay current with all our special offers including maintenance specials and fun promotions. - Curt Rice - General Sales Manager - crice@geraldauto.com
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From the moment I walked through the door, I felt the caring attitude of the salesman. They were very helpful and made me feel special. \r

3
★★★★★

From the moment I walked through the door, I felt the caring attitude of the salesman. They were very helpful and made me feel special. \r

.

Excellent service with Rich. He helped us get the car we wanted at a great price. Wonderful to work with and excellent service package!!\r

3
★★★★★

Excellent service with Rich. He helped us get the car we wanted at a great price. Wonderful to work with and excellent service package!!\r

.

Stressful but loved our sales guy. Very reputable and did a good job of talking me into a great vehicle.

5
★★★★★

Stressful but loved our sales guy. Very reputable and did a good job of talking me into a great vehicle.

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Business Response:

We appreciate your 5 star rating! At Gerald Hyundai, we understand that the car buying process can be stressful. That's why our sales team strives to be the best throughout the entire process. We're happy to hear that your salesman found you a great vehicle. Please do not hesitate to contact us if you need anything else from our staff, our service department is here for you as well! Thank you again for your business and feedback. We look forward to helping you again. Be sure to follow us on Twitter and Facebook to stay current with all our maintenance deals and promotions. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Stressful but loved our sales guy. Very reputable and did a good job of talking me into a great vehicle. \r

3
★★★★★

Stressful but loved our sales guy. Very reputable and did a good job of talking me into a great vehicle. \r

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Very comfortable & friendly. The patience and time was greatly appreciated.

5
★★★★★

Very comfortable & friendly. The patience and time was greatly appreciated.

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Business Response:

We appreciate your business, thank you for choosing Gerald Hyundai! Our staff strives to create a comfortable environment for our customers so they can make the right decisions during the car buying process. We're thankful you were comfortable during your time at our dealership. It's great our staff was patient and friendly with you as well. We look forward to working with you again in the future. Be sure to find us on Twitter and Facebook to stay current with all our special offers. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Very comfortable & friendly. The patience and time was greatly appreciated.\r

3
★★★★★

Very comfortable & friendly. The patience and time was greatly appreciated.\r

.

Buying was the easiest here and the process was very quick. Good salesman.

5
★★★★★

Buying was the easiest here and the process was very quick. Good salesman.

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Business Response:

Thank you for your positive feedback, we love to hear from our valued customers. At Gerald Hyundai, our goal is always to keep the buying process as easy as possible. We're ecstatic your experience was quick and easy. If you need anything from our staff please don't hesitate to reach out to us. We're here for you even after you drive off the lot! Thanks again for choosing Gerald. Be sure to find us on Twitter and Facebook to stay current with all our specials. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Buying was the easiest here and the process was very quick. Good salesman.\r
\r

3
★★★★★

Buying was the easiest here and the process was very quick. Good salesman.\r
\r

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Staff have been extremely helpful in assisting with test drives & being patient with all the test drives and questions.

5
★★★★★

Staff have been extremely helpful in assisting with test drives & being patient with all the test drives and questions.

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Business Response:

Thank you for recognizing our staff! At Gerald Hyundai, we never want to rush our valued customers. We understand that the car buying process is one that takes time in order for the customer to make the right decision. It's awesome that our staff was patient throughout your entire experience test driving. Thank you for choosing Gerald Hyundai, we hope to help you again with all your future automotive needs. Thanks again. Please find us on Twitter and Facebook for special Gerald offers and promotions. - Curt Rice - General Sales Manager - crice@geraldauto.com
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Staff have been extremely helpful in assisting with test drives & being patient with all the test drives and questions. \r

3
★★★★★

Staff have been extremely helpful in assisting with test drives & being patient with all the test drives and questions. \r

.

Everyone was very nice and helpful. They made me feel comfortable with eh whole process.

5
★★★★★

Everyone was very nice and helpful. They made me feel comfortable with eh whole process.

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Business Response:

We're thankful for the 5 star rating! Our staff strives to keep our customers comfortable throughout the entire, sometimes stressful car-buying process. We're happy you were comfortable with our staff, nice and helpful is the Gerald way! If you have any questions or concerns please reach out to our staff, we're here to help and look forward to working with you again. Thank you for choosing Gerald. Please find us on Twitter and Facebook to take advantage of maintenance offers and other specials. -Curt Rice - General Sales Manager -crice@geraldauto.com
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Everyone was very nice and helpful. They made me feel comfortable with eh whole process. \r

3
★★★★★

Everyone was very nice and helpful. They made me feel comfortable with eh whole process. \r

.

Tony was a fabulous sales person. We felt very well taken care of- thank you for an excellent buying experience.

5
★★★★★

Tony was a fabulous sales person. We felt very well taken care of- thank you for an excellent buying experience.

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Business Response:

Thank you for the 5 star review! We're grateful that Tony was "fabulous" for you. At Gerald Hyundai, our goal is always to take care of customers during the buying process. If you have any questions about your purchase remember our staff is here to help. We look forward to working with you again. Be sure to follow us on Twitter and Facebook for all our specials. Welcome to the Gerald family! - Curt Rice - General Sales Manager - crice@geraldauto.com
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Tony was a fabulous sales person. We felt very well taken care of- thank you for an excellent buying experience.\r

3
★★★★★

Tony was a fabulous sales person. We felt very well taken care of- thank you for an excellent buying experience.\r

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Personnel was very helpful- Edward Baronia especially professional attitude, Sunny too. I appreciated the follow-up after my initial visit.

5
★★★★★

Personnel was very helpful- Edward Baronia especially professional attitude, Sunny too. I appreciated the follow-up after my initial visit.

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Business Response:

It's great our staff was very helpful. We appreciate the 5 star rating and you great feedback about Edward and Sunny. At Gerald Hyundai we strive to go above and beyond for all our customers. We are here for you even after you drive off the lot. It's great you appreciated the follow up after your initial visit. If you need anything from our staff please do not hesitate to contact us. Again, thank you for the positive review. Please follow us on Twitter and Facebook to stay current with all our dealership has to offer. Curt Rice - General Sales Manager - crice@geraldauto.com
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It was an easy and very helpful process. I would recommend you again.

5
★★★★★

It was an easy and very helpful process. I would recommend you again.

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Business Response:

We appreciate your 5 star rating! We love to hear from our valued customers, thank your for taking the time to let us know how we're doing. Our staff strives to make the car buying process easier for our customers. It's awesome you had a positive experience and our staff was helpful. Thank you for choosing Gerald Hyundai. Be sure to find us on Facebook and Twitter to take advantage of exclusive online offers including maintenance specials. Curt Rice - General Sales Manager - crice@geraldauto.com
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Our return to Gerald Hyundai was a real pleasure thanks to the professionalism of our sales consultant, John. He made our decision process very comfortable- Thank you very much John for your service and kindness.

5
★★★★★

Our return to Gerald Hyundai was a real pleasure thanks to the professionalism of our sales consultant, John. He made our decision process very comfortable- Thank you very much John for your service and kindness.

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Business Response:

John will appreciate your positive review, thank you for your business. The Gerald Hyundai staff strives to be professional throughout every customer interaction. We're happy John was kind and made your decision process comfortable. Thank you again for visiting our dealership, it's great to hear from our valued customers. Please find us on Twitter and Facebook to stay current with all our special offers. Curt Rice - General Sales Manager - crice@geraldauto.com
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Alex was super helpful and told us all about the car. He made our payments affordable and was friendly!

5
★★★★★

Alex was super helpful and told us all about the car. He made our payments affordable and was friendly!

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Business Response:

Thanks for the comment! We appreciate your business and we strive to provide world-class customer service. If you have any further questions or comments, please feel free to contact me directly. Also, be sure to follow us on Twitter and Facebook to take advantage of exclusive online offers! Curt Rice - General Sales Manager - crice@geraldauto.com
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Very easy to work with. Friendly, pleasant, and explained everything I wanted to know!

5
★★★★★

Very easy to work with. Friendly, pleasant, and explained everything I wanted to know!

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Business Response:

Thanks for your comment! We are pleased that you had a positive experience with our team. We work hard to exceed your expectations every time you visit us. Please feel free to contact me directly if you have any further questions or comments. Also, remember to follow us on Twitter and Facebook for exclusive online deals! Curt Rice - General Sales Manager - crice@geraldauto.com
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Jason really worked well with me! Thank you for such a great experience! I highly recommend Gerald Hyundai to everyone!

2
★★★★★

Jason really worked well with me! Thank you for such a great experience! I highly recommend Gerald Hyundai to everyone!

.

Jason really worked well with me! Thank you for such a great experience! I highly recommend Gerald Hyundai to everyone!

5
★★★★★

Jason really worked well with me! Thank you for such a great experience! I highly recommend Gerald Hyundai to everyone!

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Business Response:

We are pleased to know your experience with us was a positive one. Our team works hard to provide you with world-class customer service each and every visit. If you have any further questions or comments, I can be reached directly at the e-mail address below. Don't forget to follow us on Twitter and Facebook for exclusive online deals! Thanks again for your feedback! Curt Rice - General Sales Manager - crice@geraldauto.com
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salesmen helped us a lot with a saving option on the car. He also got is in a new Sonata hybrid. Thank you

2
★★★★★

salesmen helped us a lot with a saving option on the car. He also got is in a new Sonata hybrid. Thank you

.

I thought once I had an excellent customer service & care when purchasing my vehicle- I thought it would stop there- Today was my first service request and Wow- what a team! Michael Hall for sales and service today- greeted me by name. I will continue to tell all how customer car is a priority for this company.

2
★★★★★

I thought once I had an excellent customer service & care when purchasing my vehicle- I thought it would stop there- Today was my first service request and Wow- what a team! Michael Hall for sales and service today- greeted me by name. I will continue to tell all how customer car is a priority for this company.

.

I thought once I had an excellent customer service & care when purchasing my vehicle- I thought it would stop there- Today was my first service request and Wow- what a team! Michael Hall for sales and service today- greeted me by name. I will continue to tell all how customer car is a priority for this company.

5
★★★★★

I thought once I had an excellent customer service & care when purchasing my vehicle- I thought it would stop there- Today was my first service request and Wow- what a team! Michael Hall for sales and service today- greeted me by name. I will continue to tell all how customer car is a priority for this company.

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Business Response:

Thank you very much for your feedback. We are glad to have provided you service worthy of such praise. Our customers are the core of our business, and we strive to exceed your expectations whenever possible. We are excited to see you again at your next service date and, when the time comes, your next car purchase. Don't forget to follow us on Twitter and Facebook for deals exclusively available online. Curt Rice - General Sales Manager - crice@geraldauto.com
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Purchased 4 cars in the past 5 years, and this was the BEST buying experience! Dany was a pleasure to work with, along with Mike Chino. Will definitely come back.

2
★★★★★

Purchased 4 cars in the past 5 years, and this was the BEST buying experience! Dany was a pleasure to work with, along with Mike Chino. Will definitely come back.

.

Dany did a great job with my company purchase! He was ready for us and everything went perfect! Thank you!

2
★★★★★

Dany did a great job with my company purchase! He was ready for us and everything went perfect! Thank you!

.

Dany did a great job with my company purchase! He was ready for us and everything went perfect! Thank you!

5
★★★★★

Dany did a great job with my company purchase! He was ready for us and everything went perfect! Thank you!

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Business Response:

Thank you for the comment! We are pleased to know that we made your purchase both enjoyable and memorable. We do our best to provide top notch customer service for as long as you own your car. If you have any questions or comments, please send them to me directly at the e-mail address listed below. Thanks again, and don't forget to follow us on Twitter and Facebook for exclusive deals you won't get anywhere else! Curt Rice - General Sales Manager - crice@geraldauto.com
.

I needed a new car. It was my only day off for a couple days. I needed a car right away. I also had to be at my son's concert. I already knew that the hyundai were a good car. I wanted a car that got good gas mileage. I told all this to Mike, he got to work right away and had me test drive a Accent. It was the right car for me. I liked it right away. He knew I had to be to my son's concert. Mike Wiley and Ed Sparti helped me get my financing for my new Accent. They got it all done in a short time so I wouldn't miss my son's concert. It was great to see my son's face to show him my new car. I appreciation all the work Mike Wiley and the rest of the team did to make my day a happy one.

2
★★★★★

I needed a new car. It was my only day off for a couple days. I needed a car right away. I also had to be at my son's concert. I already knew that the hyundai were a good car. I wanted a car that got good gas mileage. I told all this to Mike, he got to work right away and had me test drive a Accent. It was the right car for me. I liked it right away. He knew I had to be to my son's concert. Mike Wiley and Ed Sparti helped me get my financing for my new Accent. They got it all done in a short time so I wouldn't miss my son's concert. It was great to see my son's face to show him my new car. I appreciation all the work Mike Wiley and the rest of the team did to make my day a happy one.

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Mike was very professional. The atmosphere was very casual. It was a relatively stress free experience! Thank you!

2
★★★★★

Mike was very professional. The atmosphere was very casual. It was a relatively stress free experience! Thank you!

.

Mike was very professional. The atmosphere was very casual. It was a relatively stress free experience! Thank you!

5
★★★★★

Mike was very professional. The atmosphere was very casual. It was a relatively stress free experience! Thank you!

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Business Response:

Thanks for your comment! We do our best to provide a buying experience that is both exciting and memorable. We are glad to hear that you found your time with us pleasurable, and we extend the same gratitude back to you. Please contact me directly if you have any questions or comments, and don't forget to follow us on Twitter and Facebook for some fantastic online-only deals. Curt Rice - General Sales Manager - crice@geraldauto.com
.

We really enjoyed working with Frank. He worked hard as a customer advocate to get us exactly what we wanted within our budget. Thank you!

5
★★★★★

We really enjoyed working with Frank. He worked hard as a customer advocate to get us exactly what we wanted within our budget. Thank you!

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Business Response:

Thanks for your kind words about Frank. Our team works extremely hard to surpass your every expectation on every visit you make. We hope you enjoy your new car and we are excited to see you at your next service date! Please contact me directly if you have any further questions or comments, and remember to follow us on Twitter and Facebook for offers you won't find anywhere else! Curt Rice - General Sales Manager - crice@geraldauto.com
.

Randy was a pleasure to deal with! He was very friendly and a great guy! I will definitely send people to him!!

5
★★★★★

Randy was a pleasure to deal with! He was very friendly and a great guy! I will definitely send people to him!!

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Business Response:

Thanks for your comment! We're very appreciative of your business and your willingness to spread the word of your positive experience with us. We are excited to see you on your next service date, and invite you to follow us on Twitter and Facebook to partake in online offers that you simply will not find anywhere else! If you have any further questions or comments, please contact me directly! Thanks again! Curt Rice - General Sales Manager - crice@geraldauto.com
.

Randy was a pleasure to deal with! He was very friendly and a great guy! I will definitely send people to him!!

2
★★★★★

Randy was a pleasure to deal with! He was very friendly and a great guy! I will definitely send people to him!!

.

The selection and quality of the available autos was very impressive. It was very easy to walk around and view the different types of autos that they had. I was greeted as soon as I started looking at cars and the salesperson, Andrew, was very outgoing and was able to answer my initial questions about Hyundai cars. When I had decided which type of car I was interested in, the salesman showed me some different types of the car and was able to answer every question I had. I was able to test drive the auto that I was interested in and the salesperson was able to show me all the different features on the test drive. When I decided to buy the whole transaction went very smoothly and they went out of their way to explain all the numbers and information. My overall experience at this dealership was great and I would definitely recommend them to anyone looking to buy a quality automobile.

2
★★★★★

The selection and quality of the available autos was very impressive. It was very easy to walk around and view the different types of autos that they had. I was greeted as soon as I started looking at cars and the salesperson, Andrew, was very outgoing and was able to answer my initial questions about Hyundai cars. When I had decided which type of car I was interested in, the salesman showed me some different types of the car and was able to answer every question I had. I was able to test drive the auto that I was interested in and the salesperson was able to show me all the different features on the test drive. When I decided to buy the whole transaction went very smoothly and they went out of their way to explain all the numbers and information. My overall experience at this dealership was great and I would definitely recommend them to anyone looking to buy a quality automobile.

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This is absolutely the worst new car experience of my lifetime. I will never set foot in this dealership. I purchased a brand new 2011 Hyundai Elantra on March 31, 2011. On Apr. 4, 2011, I experienced a blow out of the left front tire. The car does not come with a spare tire, it comes with a can of fix a flat and a small 12 volt air compressor. Since, the inner sidewall of the tire was cut the fix a flat was useless. I called the service department at the dealership and was told to call roadside assistance. I ended up getting a spare tire from a friend and driving the car home. I called the service department back and spoke to the service manager who told me that they would order a new tire for the vehicle. On Tuesday I brought the flat tire in and asked the service manager if I was responsible for purchasing the tire. He told me that Hyundai would take care of it. I was very glad to hear that, considering the car was less than 4 days old. On Thursday after waiting for the tire to be delivered the sales manager called me and told me that the can of fix a flat was $94 and did I still want to order it and that the bill for the tire was $200. I asked him why he suddenly changed his story on taking care of the cost of the tire. He told me we discussed the price of the tire on Monday when I called. I told him that I never would have told him to order a tire if I knew it was $200, that for that price I am sure I could find the same tire somewhere for much cheaper. Basically I waited for 4 days without a car and then was lied to flat out by this sercive manager John at Gerald Hyundai. I promptly took my tire and rim, left the store and got a replacement tire at NTB for $65 less. This guy is a complete liar and cheat. They tried to over charge me for the tire, which he originally said that they would cover, to top it off he then tried to sell me a can of fix a flat for $94. I wish I could return the car and purchase it elsewhere. I have never been blatantly lied to by a service manager from a new car dealership in my life before until now. I will never do business with Gerald Hyundai in North Aurora, IL for anything. I would not even let them wash my car after this experience.

0
★☆☆☆☆

This is absolutely the worst new car experience of my lifetime. I will never set foot in this dealership. I purchased a brand new 2011 Hyundai Elantra on March 31, 2011. On Apr. 4, 2011, I experienced a blow out of the left front tire. The car does not come with a spare tire, it comes with a can of fix a flat and a small 12 volt air compressor. Since, the inner sidewall of the tire was cut the fix a flat was useless. I called the service department at the dealership and was told to call roadside assistance. I ended up getting a spare tire from a friend and driving the car home. I called the service department back and spoke to the service manager who told me that they would order a new tire for the vehicle. On Tuesday I brought the flat tire in and asked the service manager if I was responsible for purchasing the tire. He told me that Hyundai would take care of it. I was very glad to hear that, considering the car was less than 4 days old. On Thursday after waiting for the tire to be delivered the sales manager called me and told me that the can of fix a flat was $94 and did I still want to order it and that the bill for the tire was $200. I asked him why he suddenly changed his story on taking care of the cost of the tire. He told me we discussed the price of the tire on Monday when I called. I told him that I never would have told him to order a tire if I knew it was $200, that for that price I am sure I could find the same tire somewhere for much cheaper. Basically I waited for 4 days without a car and then was lied to flat out by this sercive manager John at Gerald Hyundai. I promptly took my tire and rim, left the store and got a replacement tire at NTB for $65 less. This guy is a complete liar and cheat. They tried to over charge me for the tire, which he originally said that they would cover, to top it off he then tried to sell me a can of fix a flat for $94. I wish I could return the car and purchase it elsewhere. I have never been blatantly lied to by a service manager from a new car dealership in my life before until now. I will never do business with Gerald Hyundai in North Aurora, IL for anything. I would not even let them wash my car after this experience.

 

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