Mr Tuxedo & Bridal

★★★☆☆
  • 1615 Landing Dr # A

    Carterville, IL 62918

    Map & Directions
  • 618-985-3133

About Mr Tuxedo & Bridal

Hours
Sun 12:00 PM-04:00 PM;Mon 10:00 AM-06:00 PM;Tue 10:00 AM-06:00 PM;Wed 10:00 AM-06:00 PM;Thu 10:00 AM-06:00 PM;Fri 10:00 AM-05:00 PM;Sat 10:00 AM-05:00 PM

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My fiance had a very bad experience at Mr. Tuxedo when she recently bought her wedding dress and bridesmaid dresses from them. The customer service was horrible. She came home crying and that's not ok. I recommend finding a more professional place.

1
★☆☆☆☆

My fiance had a very bad experience at Mr. Tuxedo when she recently bought her wedding dress and bridesmaid dresses from them. The customer service was horrible. She came home crying and that's not ok. I recommend finding a more professional place.

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Every shop have good and bad reviews! I know this shop but do not buy anything from this shop. Our friends and i always buy our dresses from weddingdressunion.com. May be you can have a try.

3
★★★☆☆

Every shop have good and bad reviews! I know this shop but do not buy anything from this shop. Our friends and i always buy our dresses from weddingdressunion.com. May be you can have a try.

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I wanted to write a review of this shop because I saw several bad reviews.

I had a great experience here!

I came in without an appointmnet and since they were not very busy, a consultant, Stephanie, took me back right away. We ended up being there for 3 hours! Another woman that worked there tried to hurry up the end of my time when my consultant's next appointment came in, but Stephanie did her best to both finish my try-ons and work with the incoming appointment. She was nice as could be, and not pushy at all. I have the feeling that those who gave bad reviews of this place did not have the same consultant I had.

Ask for Stephanie when you go here.

4
★★★★☆

I wanted to write a review of this shop because I saw several bad reviews.

I had a great experience here!

I came in without an appointmnet and since they were not very busy, a consultant, Stephanie, took me back right away. We ended up being there for 3 hours! Another woman that worked there tried to hurry up the end of my time when my consultant's next appointment came in, but Stephanie did her best to both finish my try-ons and work with the incoming appointment. She was nice as could be, and not pushy at all. I have the feeling that those who gave bad reviews of this place did not have the same consultant I had.

Ask for Stephanie when you go here.

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I am so disappointed with the Bridal store! Their costumer service is just Terrible they are so unfriendly and pushy! Unprofessional! They didn't call me after waiting for my bridesmaides dresses to finally show up 4 weeks late and MY Wedding dress was not ready until 3 days before my wedding! Talk about stress. Every time I called they had no answers,they always blamed it on someone else! I would never recommend this place to anyone! Go to macy's, amazon.com and lightinthebox.com! U safe lots of Money and stress : )

1
★☆☆☆☆

I am so disappointed with the Bridal store! Their costumer service is just Terrible they are so unfriendly and pushy! Unprofessional! They didn't call me after waiting for my bridesmaides dresses to finally show up 4 weeks late and MY Wedding dress was not ready until 3 days before my wedding! Talk about stress. Every time I called they had no answers,they always blamed it on someone else! I would never recommend this place to anyone! Go to macy's, amazon.com and lightinthebox.com! U safe lots of Money and stress : )

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I made an appointment to try on dresses. Upon entering, they handed me a sheet to fill out about myself. After that, they showed me where their dresses were, told me they had a 3 dress minimum in the fitting rooms, and to let them know if I needed any help. I've been to 4 other bridal shops and NEVER have I not been helped 100% of the way! I'm not asking for a ton of help, but maybe giving me ideas and guiding me along the way, helping me lace up my dress in the back might have helped me buy a dress from this location. They went back up to the front table and got on the phone. I love the designers from this boutique, but I will not be purchasing from such an unfriendly business. Word to the wise, and also to you Mr. Tuxedo, helping your customers MAY get you a sale or two! My budget is $1700 and I wanted 2 dresses, so you lost out!

1
★☆☆☆☆

I made an appointment to try on dresses. Upon entering, they handed me a sheet to fill out about myself. After that, they showed me where their dresses were, told me they had a 3 dress minimum in the fitting rooms, and to let them know if I needed any help. I've been to 4 other bridal shops and NEVER have I not been helped 100% of the way! I'm not asking for a ton of help, but maybe giving me ideas and guiding me along the way, helping me lace up my dress in the back might have helped me buy a dress from this location. They went back up to the front table and got on the phone. I love the designers from this boutique, but I will not be purchasing from such an unfriendly business. Word to the wise, and also to you Mr. Tuxedo, helping your customers MAY get you a sale or two! My budget is $1700 and I wanted 2 dresses, so you lost out!

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I purchased my wedding gown, veil, headpiece, bridesmaid & MOB/MOG dresses, invitations and rented tuxedos from them. Let me say the service was wonderful. I would recommend them to everyone, they have a hometown kinda feel. Their seamstress did a wonderful job on our dresses. I asked a lot of questions, probably too many, but they were nice and were very helpful.

5
★★★★★

I purchased my wedding gown, veil, headpiece, bridesmaid & MOB/MOG dresses, invitations and rented tuxedos from them. Let me say the service was wonderful. I would recommend them to everyone, they have a hometown kinda feel. Their seamstress did a wonderful job on our dresses. I asked a lot of questions, probably too many, but they were nice and were very helpful.

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I absolutely love this place! The help is great and they go out of their way to be pleasant and helpful! This is the 2nd special occasion dress that we have bought and I recommend this shop highly! They take their time and give you hints on what to do for accessories etc. I am from a large area and can go anywhere but I choose to come to this area to pick out Special Dresses. GO there --you will love it also!!

5
★★★★★

I absolutely love this place! The help is great and they go out of their way to be pleasant and helpful! This is the 2nd special occasion dress that we have bought and I recommend this shop highly! They take their time and give you hints on what to do for accessories etc. I am from a large area and can go anywhere but I choose to come to this area to pick out Special Dresses. GO there --you will love it also!!

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1 out of 1 people found this review helpful.

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I went in to get a prom dress and was immediately greeted by two employees. They helped me to find dresses that complimented my hair color and skin tone, and did so graciously. I would definitely recommend this store for anyone looking for a great dress!!

3
★★★☆☆

I went in to get a prom dress and was immediately greeted by two employees. They helped me to find dresses that complimented my hair color and skin tone, and did so graciously. I would definitely recommend this store for anyone looking for a great dress!!

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1 out of 1 people found this review helpful.

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I would never go back to this place again. I was insulted and embarrassed by their employees. I would never treat Anyone like this, especially not a customer. Their customer service was a bad experience that i will unfortunately never forget.

1
★☆☆☆☆

I would never go back to this place again. I was insulted and embarrassed by their employees. I would never treat Anyone like this, especially not a customer. Their customer service was a bad experience that i will unfortunately never forget.

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I recently went to Mr.Tuxedo to find my perfect wedding gown. Which I did. The owner, found me a absolutely gorgeous gown that I love! (thanks so much) The girls were absolutely wonderful. I definitely recommend this shop. We also purchased the bridesmaids dresses. They stayed a hour and a half after closing time to finish our orders. (now thats customer satisfaction!) I will never hesitate to send friends or family they're way. I have only had wonderful/friendly service! Keep up the good work girls.

5
★★★★★

I recently went to Mr.Tuxedo to find my perfect wedding gown. Which I did. The owner, found me a absolutely gorgeous gown that I love! (thanks so much) The girls were absolutely wonderful. I definitely recommend this shop. We also purchased the bridesmaids dresses. They stayed a hour and a half after closing time to finish our orders. (now thats customer satisfaction!) I will never hesitate to send friends or family they're way. I have only had wonderful/friendly service! Keep up the good work girls.

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1 out of 1 people found this review helpful.

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well i went with my friend to find her 8th graduation dress
they have many choices but mostly are just plain i found a beautiful one at debs that only cost $60 when my friends was just ok and was $305.

3
★★★☆☆

well i went with my friend to find her 8th graduation dress
they have many choices but mostly are just plain i found a beautiful one at debs that only cost $60 when my friends was just ok and was $305.

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My friend lives in Carbondale Il and is getting married this summer. She is getting her wedding dress from Mr. Tuxedo/ The seamstress at Mr. Tuxedo told my friend "well this dress is usually beautiful on slimmer women... and when i measured you for this dress i was under the assumption you were going to lose weight but that obviously was not the case". This is not acceptable. First of all nobody should be talked to like that, and the woman that said it is rude and nasty, second of all Mr. Tuxedo should hire people with people skills, and manners. Not to mention train their employees to have good customer service. I am absolutly outraged that anybody, anybody would say that Nobody has the right to talk to people that way. and that no person deserves to have thier wedding day ruined by a mouthy, mean seamstress that has made them feel like a "fat cow loser" in their dress. Every woman should get to feel like the most beautiful girl in the world on her wedding day and now my friend will be feeling like "slimmer women look better in this dress"

1
★☆☆☆☆

My friend lives in Carbondale Il and is getting married this summer. She is getting her wedding dress from Mr. Tuxedo/ The seamstress at Mr. Tuxedo told my friend "well this dress is usually beautiful on slimmer women... and when i measured you for this dress i was under the assumption you were going to lose weight but that obviously was not the case". This is not acceptable. First of all nobody should be talked to like that, and the woman that said it is rude and nasty, second of all Mr. Tuxedo should hire people with people skills, and manners. Not to mention train their employees to have good customer service. I am absolutly outraged that anybody, anybody would say that Nobody has the right to talk to people that way. and that no person deserves to have thier wedding day ruined by a mouthy, mean seamstress that has made them feel like a "fat cow loser" in their dress. Every woman should get to feel like the most beautiful girl in the world on her wedding day and now my friend will be feeling like "slimmer women look better in this dress"

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1 out of 1 people found this review helpful.

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I went there on my search for my perfect wedding dress, but received less than perfect service. I was unacknowledged when I walked into the store, told not shown where the gowns were, not told how the dresses were organized, and had to find the fitting room and take my dress into them before the sales person came back to check on me. Although it was just me and the sales person in the entire store, she did not take the time to focus on her one and only customer. I had to walk around with a dress on to find her to ask for assistance. The only good thing I have to say about Mr. Tuxedo is that they have a good selection of dresses, but I would have to order them from else where because I don't want my money going to them!

2
★★☆☆☆

I went there on my search for my perfect wedding dress, but received less than perfect service. I was unacknowledged when I walked into the store, told not shown where the gowns were, not told how the dresses were organized, and had to find the fitting room and take my dress into them before the sales person came back to check on me. Although it was just me and the sales person in the entire store, she did not take the time to focus on her one and only customer. I had to walk around with a dress on to find her to ask for assistance. The only good thing I have to say about Mr. Tuxedo is that they have a good selection of dresses, but I would have to order them from else where because I don't want my money going to them!

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1 out of 1 people found this review helpful.

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I have had nothing but wonderful experiences with this business. I have purchased everything from bridal wear to homecoming and prom. These people will go out of their way to help you!! And they will do so with a smile on their face. HIGHLY RECOMMENDED!!

5
★★★★★

I have had nothing but wonderful experiences with this business. I have purchased everything from bridal wear to homecoming and prom. These people will go out of their way to help you!! And they will do so with a smile on their face. HIGHLY RECOMMENDED!!

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1 out of 2 people found this review helpful.

 

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