Krex Computers

★★★★☆
  • 9320 Waukegan Rd

    Morton Grove, IL 60053

    Map & Directions
  • 847-967-0200

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4.0 8
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Horrible service. I tried to get an HP ProBook with Krex. I ordered it on Thurs @ 8am. They had no communicatiion with me at all during the process- no email. Nothing. I started calling them on Friday late morning just to make sure the

3
★★★★★

Horrible service. I tried to get an HP ProBook with Krex. I ordered it on Thurs @ 8am. They had no communicatiion with me at all during the process- no email. Nothing. I started calling them on Friday late morning just to make sure the

.

I am very satisfied with the service I have received from Krex Computers, Inc in Morton Grove last week. Al was very professional and saved my company a lot of money for a new program I would have to buy.
I will go back to see them every

3
★★★★★

I am very satisfied with the service I have received from Krex Computers, Inc in Morton Grove last week. Al was very professional and saved my company a lot of money for a new program I would have to buy.
I will go back to see them every

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I ordered an item that was apparently in stock at the time my order was placed but 3 weeks later still have not received it. I only live one State away so shipping should not take that long. I have called 3 times and emailed 4 times and

3
★★★★★

I ordered an item that was apparently in stock at the time my order was placed but 3 weeks later still have not received it. I only live one State away so shipping should not take that long. I have called 3 times and emailed 4 times and

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I have been using Krex for over 6 years. I bought my first Krex PC from them in 2004 and it still works! I just bought my 5th PC from them. I always felt confident because I knew if I had a problem they would fix it and they have. I am

3
★★★★★

I have been using Krex for over 6 years. I bought my first Krex PC from them in 2004 and it still works! I just bought my 5th PC from them. I always felt confident because I knew if I had a problem they would fix it and they have. I am

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I'm writing this review after reading the negative review posted by rcarey78 as I had a similar experience recently and people should know about this questionable company. I bought from Krex Computers at the suggestion of a friend who had purchased some items from them with good results. One of the computer parts I received was DOA and Krex was hard to get in touch with. Employees answer the phone but the people in charge of customer claims are nearly impossible to connect with. Took several months to get the item replaced and I still had to pay for shipping a second time. Had no problems with the other parts I received though.

0
★☆☆☆☆

I'm writing this review after reading the negative review posted by rcarey78 as I had a similar experience recently and people should know about this questionable company. I bought from Krex Computers at the suggestion of a friend who had purchased some items from them with good results. One of the computer parts I received was DOA and Krex was hard to get in touch with. Employees answer the phone but the people in charge of customer claims are nearly impossible to connect with. Took several months to get the item replaced and I still had to pay for shipping a second time. Had no problems with the other parts I received though.

Pros: prices are cheap

Cons: costomer service isn't good

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First off I would give no star but this review post requires at least 1 star. Back in April 2009 I bought a Marshal Electronics mic from Krex Computers. The item was "new" and the price was good. When I recieved the product only one side of the mic worked (its a duel diaphragm mic) and the side that worked didn't work well. I tried contacting them the next day and continued to try over and over again but the person (manager by the name of Sunil) in charge of returns and refunds wouldn't answer or return my phone call. After a couple of months of going back and fourth with staff there I was able to get the manager on the phone through tricking them, but that didn't help as he pretended he never got a call or message from from me (on my phone bill I and one of my staff had called them 28 times and sent emails). I of course was upset but remand professional... to bad he did not. Wouldn't send a replacement or refund as he said it was past their "20 day policy" for refunds. What a joke! I argued the point more (being that I called them the very next day after recieving the mic) and then he said he couldn't give me a replacement anyway because they didn't have one, still refused to give me a refund. So he said he would check with his boss and see if they can "make an exception" for me... never called me back and still will not return calls or emails. One more thing, he kept saying talk to Marshal about the warranty... but Marshal wont warranty anything from Krex as they are not an authorized dealer and something about counterfeit equipment- seems Krex has done this before. Now I'm the proud owner of a $125 dollar paper weight. So should you buy from Krex Computers? Ha, if you want to give your money away!

0
★☆☆☆☆

First off I would give no star but this review post requires at least 1 star. Back in April 2009 I bought a Marshal Electronics mic from Krex Computers. The item was "new" and the price was good. When I recieved the product only one side of the mic worked (its a duel diaphragm mic) and the side that worked didn't work well. I tried contacting them the next day and continued to try over and over again but the person (manager by the name of Sunil) in charge of returns and refunds wouldn't answer or return my phone call. After a couple of months of going back and fourth with staff there I was able to get the manager on the phone through tricking them, but that didn't help as he pretended he never got a call or message from from me (on my phone bill I and one of my staff had called them 28 times and sent emails). I of course was upset but remand professional... to bad he did not. Wouldn't send a replacement or refund as he said it was past their "20 day policy" for refunds. What a joke! I argued the point more (being that I called them the very next day after recieving the mic) and then he said he couldn't give me a replacement anyway because they didn't have one, still refused to give me a refund. So he said he would check with his boss and see if they can "make an exception" for me... never called me back and still will not return calls or emails. One more thing, he kept saying talk to Marshal about the warranty... but Marshal wont warranty anything from Krex as they are not an authorized dealer and something about counterfeit equipment- seems Krex has done this before. Now I'm the proud owner of a $125 dollar paper weight. So should you buy from Krex Computers? Ha, if you want to give your money away!

Pros: none

Cons: shady business and wont return calls, ripped me off.

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Krex Computers is truly one of the best choices if you don't care about customer experience, losing your time and/or wasting your money. I will never do business with them again.

I was told repeatedly my issue would be resolved. 4 weeks later, still nothing. No refund, no response, no resolution, nothing.

1
★☆☆☆☆

Krex Computers is truly one of the best choices if you don't care about customer experience, losing your time and/or wasting your money. I will never do business with them again.

I was told repeatedly my issue would be resolved. 4 weeks later, still nothing. No refund, no response, no resolution, nothing.

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.

i bought a ready made computer from krex a couple years ago for $300 and it still works great. the system came with everything i needed including a cd burner and a big enough hard drive for all my music. i never had to bring it in for service because it's never broken but they were very nice to me when i was in the store and i believe they will still be there if/when i ever need to upgrade. rather than give your business to a store like bestbuy i recommend trying out krex, it's nice to support a local business instead of a big corporate chain. they will also custom a build a computer with parts of your choosing, just call them up and ask about it.

PROS: cheap reliable computers
CONS:

5
★★★★★

i bought a ready made computer from krex a couple years ago for $300 and it still works great. the system came with everything i needed including a cd burner and a big enough hard drive for all my music. i never had to bring it in for service because it's never broken but they were very nice to me when i was in the store and i believe they will still be there if/when i ever need to upgrade. rather than give your business to a store like bestbuy i recommend trying out krex, it's nice to support a local business instead of a big corporate chain. they will also custom a build a computer with parts of your choosing, just call them up and ask about it.

PROS: cheap reliable computers
CONS:

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