U-Haul Co

★☆☆☆☆

About U-Haul Co

Categories
  • Trailer Dealers
  • Moving Companies
  • Trailer Rental
Details
  • U-Haul
1.0 1
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The owner of this place is really rude. They put a hold on my account for $75 on a Saturday. I returned the truck to them on a Sunday, and they told me the hold had been released. I was going to Chicago on Thursday and the hold was not released. I asked them about it and they said they released the hold on their end. I called the bank and they told me this was not the case. The bank said they would release the hold if U-Haul would fax them a letter on a company letterhead saying it was OK to do so. Since I have worked at a nice hotel in the past and have dealt with a similar situation (I helped the customer out), I expected the same of U-Haul. They refused to fax a letter to the bank, even though I explained the situation to them. They claimed that they did not have a company letterhead, nor did they have a computer with a word processor, so they couldn't. I told them I found that hard to believe- they still would not budge, I found out later that it was not a hold, but they billed my account $75 and credited it back later. I did eventually get the credit, but like I said, the owner was incredibly rude and unwilling to help at all. I would highly recommend going elsewhere if you can.

1
★☆☆☆☆

The owner of this place is really rude. They put a hold on my account for $75 on a Saturday. I returned the truck to them on a Sunday, and they told me the hold had been released. I was going to Chicago on Thursday and the hold was not released. I asked them about it and they said they released the hold on their end. I called the bank and they told me this was not the case. The bank said they would release the hold if U-Haul would fax them a letter on a company letterhead saying it was OK to do so. Since I have worked at a nice hotel in the past and have dealt with a similar situation (I helped the customer out), I expected the same of U-Haul. They refused to fax a letter to the bank, even though I explained the situation to them. They claimed that they did not have a company letterhead, nor did they have a computer with a word processor, so they couldn't. I told them I found that hard to believe- they still would not budge, I found out later that it was not a hold, but they billed my account $75 and credited it back later. I did eventually get the credit, but like I said, the owner was incredibly rude and unwilling to help at all. I would highly recommend going elsewhere if you can.

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