Hyatt Rosemont near O'Hare

★☆☆☆☆
  • 6350 N River Rd

    Rosemont, IL 60018

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About Hyatt Rosemont near O'Hare

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I am a frequent business traveler and this was absolutely THE WORST experience I have ever encountered. I would rate this in negative stars if yelp would allow me to. I booked this hotel during a very busy convention week in the metro-Chicago area for a total of two nights. I arrived at this location only to find they gave away my reservation to accomodate other guests, when this and all other hotels in the metro area were completely sold out. I was hotel-less at 2:30 a.m., tired, hungry, and annoyed.\r\n \r\nThe hotel management referred me to another Hyatt 40 miles away from the Chicago metro area. I stayed at this one for a total of 5 hours and checked out only to drive back to downtown Chicago in two hours of city-traffic. \r\n \r\nI called the Rooms manager of this hotel and requested a refund for the inconvenience and they most absurd thing is they will not. Instead, they told me to request the refund from my third party booking agency (Orbitz). I have yet to deal with Orbitz, but this seems to me that Hyatt is pawning off the blame rather than being responsible and accountable to their customers.\r\n \r\nI DO NOT recommend this hotel and will escalate this situation until I get my money back.

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★☆☆☆☆

I am a frequent business traveler and this was absolutely THE WORST experience I have ever encountered. I would rate this in negative stars if yelp would allow me to. I booked this hotel during a very busy convention week in the metro-Chicago area for a total of two nights. I arrived at this location only to find they gave away my reservation to accomodate other guests, when this and all other hotels in the metro area were completely sold out. I was hotel-less at 2:30 a.m., tired, hungry, and annoyed.\r\n \r\nThe hotel management referred me to another Hyatt 40 miles away from the Chicago metro area. I stayed at this one for a total of 5 hours and checked out only to drive back to downtown Chicago in two hours of city-traffic. \r\n \r\nI called the Rooms manager of this hotel and requested a refund for the inconvenience and they most absurd thing is they will not. Instead, they told me to request the refund from my third party booking agency (Orbitz). I have yet to deal with Orbitz, but this seems to me that Hyatt is pawning off the blame rather than being responsible and accountable to their customers.\r\n \r\nI DO NOT recommend this hotel and will escalate this situation until I get my money back.

Pros: Nothing

Cons: Everything

 

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