Pets Etc

★★★★☆
  • 1212 S Naper Blvd

    Naperville, IL 60540

    Map & Directions
  • 630-369-1919

About Pets Etc

Hours
Mon - Fri, 10am - 8pm; Sat, Sun, 10am - 5pm

Pets & Animals

Pets & Animals
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4.0 14
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.

They always have the pet products we are looking for! Been going there for over 10 years.

3
★★★★★

They always have the pet products we are looking for! Been going there for over 10 years.

.

This is a great little store. Has more of a personal feel to it then the big box places that we have come so used to. Prices are competitive, store is clean, and a good selection of pets as well as supplies.

5
★★★★★

This is a great little store. Has more of a personal feel to it then the big box places that we have come so used to. Prices are competitive, store is clean, and a good selection of pets as well as supplies.

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BEWARE!!! I recently bought two fish from them and now one is really sick. I called them and they told me they had a return policy where you cannot return a live fish and you can only return a dead fish within 48 hours. While I was on the phone with the "fish specialist", he told me to Google the fish's symptoms and couldn'tt even help me. I called them once again to have the employee tell me it was my fault the fish was sick (after only 3 days) and then asked what I wanted him to do about it. No sympathy or anything. Once they got the money, they don't care what happens. Whoever said they were knowledgable must be confused, because no one knows anything there. They put all of their animals in little cages so the're just as bad as Petland. They're also so expensive that I'd rather give my money to a chain pet store like Petsmart. These people are ridiculous and I have NO idea how they're still in business. Take my advice and don't even waste your time going there because the employees have no idea what they're talking about and they're basically robbing you with their prices.

0
★☆☆☆☆

BEWARE!!! I recently bought two fish from them and now one is really sick. I called them and they told me they had a return policy where you cannot return a live fish and you can only return a dead fish within 48 hours. While I was on the phone with the "fish specialist", he told me to Google the fish's symptoms and couldn'tt even help me. I called them once again to have the employee tell me it was my fault the fish was sick (after only 3 days) and then asked what I wanted him to do about it. No sympathy or anything. Once they got the money, they don't care what happens. Whoever said they were knowledgable must be confused, because no one knows anything there. They put all of their animals in little cages so the're just as bad as Petland. They're also so expensive that I'd rather give my money to a chain pet store like Petsmart. These people are ridiculous and I have NO idea how they're still in business. Take my advice and don't even waste your time going there because the employees have no idea what they're talking about and they're basically robbing you with their prices.

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Recently visited the new location to get my yorkie groomed. What a difference!! The new location looks great. Store was clean and the employees were knowledgeable and helpful. Loved the grooming! Always prefer to shop local rather than big box.

Keep up the good work!

5
★★★★★

Recently visited the new location to get my yorkie groomed. What a difference!! The new location looks great. Store was clean and the employees were knowledgeable and helpful. Loved the grooming! Always prefer to shop local rather than big box.

Keep up the good work!

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1 out of 1 people found this review helpful.

.

I would not recommend this pet store. The new owner is all about making the buck instead of pleasing the customer. The store is now in a new location & have raised the prices. I bought deer antlers for my 2 jacks there all the time. They have stopped carrying them in bulk & now carry them in packages instead. I was told that people like to buy in packages. The only problem is when they are more $$ I would rather buy in bulk. Buying in bulk is always cheaper.

2
★★☆☆☆

I would not recommend this pet store. The new owner is all about making the buck instead of pleasing the customer. The store is now in a new location & have raised the prices. I bought deer antlers for my 2 jacks there all the time. They have stopped carrying them in bulk & now carry them in packages instead. I was told that people like to buy in packages. The only problem is when they are more $$ I would rather buy in bulk. Buying in bulk is always cheaper.

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0 out of 2 people found this review helpful.

.

I bought a animal from the pets Etc last week, ($200.00) I havent been there in 6 years, the new owner is doing a poor job. All I wanted to do was get out of there, dirty, dusty, 2 rooster's in a small circle pen, It was very sad. I remember a time when the place was super clean, and the birds where so pretty, and the owner's so nice, they would back there animals up no matter what, and would help you with any problems. I will never return.

1
★☆☆☆☆

I bought a animal from the pets Etc last week, ($200.00) I havent been there in 6 years, the new owner is doing a poor job. All I wanted to do was get out of there, dirty, dusty, 2 rooster's in a small circle pen, It was very sad. I remember a time when the place was super clean, and the birds where so pretty, and the owner's so nice, they would back there animals up no matter what, and would help you with any problems. I will never return.

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0 out of 2 people found this review helpful.

.

Great purchasing experience.I had recently lost one of my pets and I happen to go into Pet Etc in Naperville, Il. As soon as I entered the establishment I was immediately met at the door by one of the sales personal and was asked if I needed any help in finding what I needed. I informed the young person that I had just lost one of my pets and that I was looking to maybe find another pet. She said she was sorry for my loss and asked me about my pet and how long I had had her. I explained to her that I had to have my pet put down because of her age and illness and that it was the hardest thing I ever had to do. I explained that I had her cremated and I had her remains at home.She informed me that Pet Etc. had Pet Urns for pet remains and if I would like to see the different Urns available.I could not believe the different variety of Urns that they had on hand. I found one that I would think serve my purpose and thanked the sales person for her help and compassion.The establishment was clean and full of life. I talked to the owner and thanked her for giving me the closure that I needed for my loss and that I would recommended Pet Etc. This was not about selling me something from their store. It was about the employees taking the time to hear what I had experienced and comforting me in the time of my loss. To the owners: You have great employees that care about there customers and not the sale.I recommended Pet Etc. for all your pet needs.
Cindy A.

5
★★★★★

Great purchasing experience.I had recently lost one of my pets and I happen to go into Pet Etc in Naperville, Il. As soon as I entered the establishment I was immediately met at the door by one of the sales personal and was asked if I needed any help in finding what I needed. I informed the young person that I had just lost one of my pets and that I was looking to maybe find another pet. She said she was sorry for my loss and asked me about my pet and how long I had had her. I explained to her that I had to have my pet put down because of her age and illness and that it was the hardest thing I ever had to do. I explained that I had her cremated and I had her remains at home.She informed me that Pet Etc. had Pet Urns for pet remains and if I would like to see the different Urns available.I could not believe the different variety of Urns that they had on hand. I found one that I would think serve my purpose and thanked the sales person for her help and compassion.The establishment was clean and full of life. I talked to the owner and thanked her for giving me the closure that I needed for my loss and that I would recommended Pet Etc. This was not about selling me something from their store. It was about the employees taking the time to hear what I had experienced and comforting me in the time of my loss. To the owners: You have great employees that care about there customers and not the sale.I recommended Pet Etc. for all your pet needs.
Cindy A.

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1 out of 2 people found this review helpful.

.

For years, Pets Etc. has been a happy, wonderful family associated environment with great staff and affordable prices. In early 2009 the store was purchased and big bright 'under new ownership' sign appeared in the window.

Since then, prices have gone up, and the atmosphere of this quaint little store changed dramatically. Now when you walk in it has a more 'chain store' feel instead of the warm inviting family store it once had.

Not only have prices gone up, customer service has gone down. Many of the young college kids that used to be regulars at the store have quit or moved on. Which is unfortunate because the young guys and girls were extremely friendly, welcoming, and knowledgeable. They were quick to please you, helpful with the product, eager to answer questions and hear about your pet. You could tell they loved their job and cared greatly about the animals in the store. Most new or remaining employees seem to ignore the animals or put very little effort into their care and do not go out of the way to help customers like the old crew did.

Thankfully, this place does not sell puppies (or else I would not be shopping there) but these past months I have noticed the animals are suffering the most from this change of ownership. Several times I have gone in, animals have been without fresh food and water. Rabbits, guinea pigs, rats, hamsters, etc have been sitting in dirty soiled bedding that smells of urine. The poor kittens have been sitting in cages with wet towels, empty water bowls, and dirty litter boxes. Birds had green water and only seed shells in their food dishes. Which is a unfortunate shock to me because under the old owners, this pet store used to ALWAYS be clean and their animals in the healthiest and happiest of conditions. I strongly advised rethinking before buying a neglected animal from Pets Etc.

The woman who I can only assume is the new owner of this store comes across as very ignorant. It is hard to get a straight answer out of her when questioning things such as the animals conditions, which in the past I never even had to speak up about because the two young ladies that were the main animal care givers ALWAYS made sure every living creature in that store was fed, cleaned, and happy. Unfortunately I have seen neither of the two girls in quite some time.

They have given the store a nice face lift, but looks are not nearly as important as customer service and animal care, which has suffered from this ownership change tremendously.

2
★★☆☆☆

For years, Pets Etc. has been a happy, wonderful family associated environment with great staff and affordable prices. In early 2009 the store was purchased and big bright 'under new ownership' sign appeared in the window.

Since then, prices have gone up, and the atmosphere of this quaint little store changed dramatically. Now when you walk in it has a more 'chain store' feel instead of the warm inviting family store it once had.

Not only have prices gone up, customer service has gone down. Many of the young college kids that used to be regulars at the store have quit or moved on. Which is unfortunate because the young guys and girls were extremely friendly, welcoming, and knowledgeable. They were quick to please you, helpful with the product, eager to answer questions and hear about your pet. You could tell they loved their job and cared greatly about the animals in the store. Most new or remaining employees seem to ignore the animals or put very little effort into their care and do not go out of the way to help customers like the old crew did.

Thankfully, this place does not sell puppies (or else I would not be shopping there) but these past months I have noticed the animals are suffering the most from this change of ownership. Several times I have gone in, animals have been without fresh food and water. Rabbits, guinea pigs, rats, hamsters, etc have been sitting in dirty soiled bedding that smells of urine. The poor kittens have been sitting in cages with wet towels, empty water bowls, and dirty litter boxes. Birds had green water and only seed shells in their food dishes. Which is a unfortunate shock to me because under the old owners, this pet store used to ALWAYS be clean and their animals in the healthiest and happiest of conditions. I strongly advised rethinking before buying a neglected animal from Pets Etc.

The woman who I can only assume is the new owner of this store comes across as very ignorant. It is hard to get a straight answer out of her when questioning things such as the animals conditions, which in the past I never even had to speak up about because the two young ladies that were the main animal care givers ALWAYS made sure every living creature in that store was fed, cleaned, and happy. Unfortunately I have seen neither of the two girls in quite some time.

They have given the store a nice face lift, but looks are not nearly as important as customer service and animal care, which has suffered from this ownership change tremendously.

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1 out of 3 people found this review helpful.

.

The staff answered the phone immediately, w/o the voice mail stuff, and helped me with questions regarding feces stain removable from our carpeting. When I went to the store for the first time to get the recommended product, my impression was that of a great animal environment for the birds, rabbits, ferrets, and guinea pigs they had there (either boarding or selling) and a very responsive, knowledgeable and accommodating staff that assisted their customers.

5
★★★★★

The staff answered the phone immediately, w/o the voice mail stuff, and helped me with questions regarding feces stain removable from our carpeting. When I went to the store for the first time to get the recommended product, my impression was that of a great animal environment for the birds, rabbits, ferrets, and guinea pigs they had there (either boarding or selling) and a very responsive, knowledgeable and accommodating staff that assisted their customers.

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1 out of 1 people found this review helpful.

.

Terrific little shop with many kinds of pet supplies for all different kinds of critters. Lots of different foods, toys, etc. and reasonably priced. Very clean, too. We really like the chicken they are pet-sitting! The young guys that work there are conscientious and friendly and you can tell they care about the animals.

5
★★★★★

Terrific little shop with many kinds of pet supplies for all different kinds of critters. Lots of different foods, toys, etc. and reasonably priced. Very clean, too. We really like the chicken they are pet-sitting! The young guys that work there are conscientious and friendly and you can tell they care about the animals.

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1 out of 1 people found this review helpful.

.

My Golden Lab would agree with me when I say this is a great little pet supply store. Its quite small but its packed with all those goodies that our pets enjoy. You can find anything from toys to biscuits to clothing here and the prices are just right. They carry a wide variety of brands so youre sure to find your pets favorite treat. They also have small pets for purchase such as birds, hamsters and fish. Ive personally never got an animal here but they do look healthy

4
★★★★☆

My Golden Lab would agree with me when I say this is a great little pet supply store. Its quite small but its packed with all those goodies that our pets enjoy. You can find anything from toys to biscuits to clothing here and the prices are just right. They carry a wide variety of brands so youre sure to find your pets favorite treat. They also have small pets for purchase such as birds, hamsters and fish. Ive personally never got an animal here but they do look healthy

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1 out of 1 people found this review helpful.

.

I get a lot of my pets supplies from here. They carry everything and at good prices. The store is pretty big and everything is easily accessible. I would advise anyone to go here.

5
★★★★★

I get a lot of my pets supplies from here. They carry everything and at good prices. The store is pretty big and everything is easily accessible. I would advise anyone to go here.

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1 out of 1 people found this review helpful.

.

I was in Pets Etc recently and I was so impressed by the cleanliness and the wide selection of products and animals. All the tanks and cages were clean and all the animals had fresh food and water. I even went to the manager and told her that this store looks better than any other pet store I have been into. The people were really nice to and they really acted as though they cared about the animals.

5
★★★★★

I was in Pets Etc recently and I was so impressed by the cleanliness and the wide selection of products and animals. All the tanks and cages were clean and all the animals had fresh food and water. I even went to the manager and told her that this store looks better than any other pet store I have been into. The people were really nice to and they really acted as though they cared about the animals.

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1 out of 1 people found this review helpful.

.

This is a great local pet store full of healthy and fun animals. They have lots of beautiful fish tanks full of a wide variety of salt and fresh water fish. Pets Etc. offers puppies and kittens along with some stranger pets like chinchillas and ferrets. Their prices are reasonable and the atmosphere is fun. Their selection of supplies is also great and they are very knowledgeable. It's a fun place to browse or buy.

PROS: Awesome selection of healthy animals
CONS: its a bit of a drive.

5
★★★★★

This is a great local pet store full of healthy and fun animals. They have lots of beautiful fish tanks full of a wide variety of salt and fresh water fish. Pets Etc. offers puppies and kittens along with some stranger pets like chinchillas and ferrets. Their prices are reasonable and the atmosphere is fun. Their selection of supplies is also great and they are very knowledgeable. It's a fun place to browse or buy.

PROS: Awesome selection of healthy animals
CONS: its a bit of a drive.

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1 out of 1 people found this review helpful.

 

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