Kathleen's Bridal-Formal Wear

★★★☆☆
  • 422 W Poplar St

    Harrisburg, IL 62946

    Map & Directions
  • 618-253-8335

About Kathleen's Bridal-Formal Wear

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I went to Kathleen's for two proms and was completely satisfied with them. So, I chose to go back to them for my wedding. It was a complete nightmare- so awful that I take every chance I get to tell my friends who are getting married this story (and it happened 4 years ago). They ordered my bridesmaid dresses in the wrong color. Not the wrong shade, completely the wrong color. They were supposed to be dusty rose and came in lavender. After explaining to them that those lavender dresses must belong to some other bridal party, I was told, "That was the color you ordered." No apologies, nothing. When I inquired about ordering them in the correct color, they informed me it was too late for that, and insisted once again that I had ordered lavender dresses. I had to change the color of my entire wedding because of their mistake. I never once received an apology or saw any kind of remorse for this HUGE mistake. I really thought after purchasing my bridal gown, all my jewelry, shoes, accessories, bridesmaid dresses, 12 tuxedos, 2 mother-of-the-bride dresses, 2 flower girl dresses, etc. etc. that I would have been treated a little better. They were completely unwilling to admit any fault for this and it forced me to change my wedding colors to a color that I hate, and I had to repurchase many decorations that I had previously purchased in dusty rose for the reception to change them to lavender. PLEASE do not go here. They are unprofessional, and if they make a mistake they will not take any responsibility for it. We had a few other issues with them as well, but none as huge as screwing up my wedding colors. Save yourself the stress and go to another store that cares about their brides.

1
★☆☆☆☆

I went to Kathleen's for two proms and was completely satisfied with them. So, I chose to go back to them for my wedding. It was a complete nightmare- so awful that I take every chance I get to tell my friends who are getting married this story (and it happened 4 years ago). They ordered my bridesmaid dresses in the wrong color. Not the wrong shade, completely the wrong color. They were supposed to be dusty rose and came in lavender. After explaining to them that those lavender dresses must belong to some other bridal party, I was told, "That was the color you ordered." No apologies, nothing. When I inquired about ordering them in the correct color, they informed me it was too late for that, and insisted once again that I had ordered lavender dresses. I had to change the color of my entire wedding because of their mistake. I never once received an apology or saw any kind of remorse for this HUGE mistake. I really thought after purchasing my bridal gown, all my jewelry, shoes, accessories, bridesmaid dresses, 12 tuxedos, 2 mother-of-the-bride dresses, 2 flower girl dresses, etc. etc. that I would have been treated a little better. They were completely unwilling to admit any fault for this and it forced me to change my wedding colors to a color that I hate, and I had to repurchase many decorations that I had previously purchased in dusty rose for the reception to change them to lavender. PLEASE do not go here. They are unprofessional, and if they make a mistake they will not take any responsibility for it. We had a few other issues with them as well, but none as huge as screwing up my wedding colors. Save yourself the stress and go to another store that cares about their brides.

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They have many many many choices of dresses for any occasion, homecoming and prom to dances and weddings. Some of the workers provide very good service, while some need to work a little harder. But they do provide you with what you may need or want and make sure you are happy with a decision.

4
★★★★☆

They have many many many choices of dresses for any occasion, homecoming and prom to dances and weddings. Some of the workers provide very good service, while some need to work a little harder. But they do provide you with what you may need or want and make sure you are happy with a decision.

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