Boulevard Bikes

★★★☆☆
  • 2535 N Kedzie Blvd

    Chicago, IL 60647

    Map & Directions
  • 773-235-9109

About Boulevard Bikes

Hours
Sun-Wed 10am-7pm, Thu 10am-8pm, Fri-Sat 10am-6pm

Sports & Recreation

Sports & Recreation
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2.8 5
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Worst. Service. Ever. I understand that there is a 'persona' out there for bikers in the city. But this whole 'hipper-than-though' attitude does not transfer over well when you work in a customer service position. They have no respect for customers across the board. We gave them our bike a week ago to have it fixed, were told Thursday it would be ready, at on that day we come to find they hadn't even looked at it yet. How many bikes had they been working on that whole week!?! Totally frustrating with no remorse whatsoever on their part. No apology or offer to make the situation better. Their response was, "If you want to take it now, you can." So that we could take it, still broken, to another bike repair shop and wait another week?! This is customer service 101. They either need to start respecting people or put up a "For Rent" sign in their window.

1
★☆☆☆☆

Worst. Service. Ever. I understand that there is a 'persona' out there for bikers in the city. But this whole 'hipper-than-though' attitude does not transfer over well when you work in a customer service position. They have no respect for customers across the board. We gave them our bike a week ago to have it fixed, were told Thursday it would be ready, at on that day we come to find they hadn't even looked at it yet. How many bikes had they been working on that whole week!?! Totally frustrating with no remorse whatsoever on their part. No apology or offer to make the situation better. Their response was, "If you want to take it now, you can." So that we could take it, still broken, to another bike repair shop and wait another week?! This is customer service 101. They either need to start respecting people or put up a "For Rent" sign in their window.

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Unless you have tattoos, a messenger bag, and no brakes on your bike ('cause fixed gear makes you cooler, evidently) do not bother going in there. They apparently are not informed that their revenue comes from.........customers. So they treat a majority of them like crap. I'm not sure how well they are doing that they can get away with this, but if you have children with you, or you are a single guy not dressed in Hipster Uniform then they are rude and defensive. REALLY suggest you try another place.

0
★☆☆☆☆

Unless you have tattoos, a messenger bag, and no brakes on your bike ('cause fixed gear makes you cooler, evidently) do not bother going in there. They apparently are not informed that their revenue comes from.........customers. So they treat a majority of them like crap. I'm not sure how well they are doing that they can get away with this, but if you have children with you, or you are a single guy not dressed in Hipster Uniform then they are rude and defensive. REALLY suggest you try another place.

Pros: None

Cons: Terrible, awful customer service

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I have put hundreds of miles on my bikes over the past year and a half and the boys at Boulevard always keep my bikes in good working order. They are so sweet and friendly, and always give me a good deal. My boyfriend has complained of having pretty shoddy service (from one specific man) at Rapid Transit, but all the work I've had done at Boulevard has been first class. So far I've had to replace wheels, fenders, brakes, a derailleur, and tires, and have had to install 2 bells, handlebar tape, lights, and a rack. I have also purchased all my gear (lights, gloves etc) here. These boys never, ever let me down. I will forever be at their service.

Also, I should note that both of my bikes were purchased for less than $100 at different locations (Ride and Working Bikes) and the boys have never given me crap for it. In fact, they gave me kudos for finding good deals!

5
★★★★★

I have put hundreds of miles on my bikes over the past year and a half and the boys at Boulevard always keep my bikes in good working order. They are so sweet and friendly, and always give me a good deal. My boyfriend has complained of having pretty shoddy service (from one specific man) at Rapid Transit, but all the work I've had done at Boulevard has been first class. So far I've had to replace wheels, fenders, brakes, a derailleur, and tires, and have had to install 2 bells, handlebar tape, lights, and a rack. I have also purchased all my gear (lights, gloves etc) here. These boys never, ever let me down. I will forever be at their service.

Also, I should note that both of my bikes were purchased for less than $100 at different locations (Ride and Working Bikes) and the boys have never given me crap for it. In fact, they gave me kudos for finding good deals!

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The one experience that I had here last summer was not the best, and despite my boyfriend's certainty that it was the one staff member, I will not go back there. The staff member who handled my bike issues was a jerk and I felt that he acted this way because I didn't have a fancy bike or because I'm not a typical "biker". Granted, this is all speculation and my boyfriend swears that it is only this one staff member who acts like that. So, I would suggest you check them out and decide for yourself!

3
★★★☆☆

The one experience that I had here last summer was not the best, and despite my boyfriend's certainty that it was the one staff member, I will not go back there. The staff member who handled my bike issues was a jerk and I felt that he acted this way because I didn't have a fancy bike or because I'm not a typical "biker". Granted, this is all speculation and my boyfriend swears that it is only this one staff member who acts like that. So, I would suggest you check them out and decide for yourself!

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Located in logan square without many other stores in the area I stumbled across this little bike shop. They have a cool selection of used bikes (many classics) and new bikes by Bianchi among others. I've never had any repairs done here but I've heard they do good work. Plenty of track bikes if that's what you're after too.

Parking is scarce and it's somewhat cramped inside but if you're in logan square it's the only bike shop in the area.

4
★★★★☆

Located in logan square without many other stores in the area I stumbled across this little bike shop. They have a cool selection of used bikes (many classics) and new bikes by Bianchi among others. I've never had any repairs done here but I've heard they do good work. Plenty of track bikes if that's what you're after too.

Parking is scarce and it's somewhat cramped inside but if you're in logan square it's the only bike shop in the area.

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