PETSMART

★★★★☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 6655 W Grand Ave

    Chicago, IL 60707

    Map & Directions

Pets & Animals

Pets & Animals
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729 W Randolph St Chicago, IL

3.8 5
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Hello fellow petowners of Chicago! . My dog sammy and I would reccomend this petsmart to everyone. We went in on Saterday and the place was a madhouse but in a good way, if that makes sense. We were origanally just looking for treats but I popped into the grooming salon to see if I could get sammy's nails trimmed. The girl who took care of us was really nice and was patient with sammy's anxiousness about her paws. Sammy got her nails done, a little spritz of perfume, and even some doggy binaca! (how cool is that!) She is in desperate need of a haircut so I'm going to call for an appointment during the week so it won't be so crowded. So over all this PetSmart was really good, clean, well stocked, friendly people,and a good selection of treats! I will write another review when sammy gets her hair cut. Stay tuned...

2
★★★★★

Hello fellow petowners of Chicago! . My dog sammy and I would reccomend this petsmart to everyone. We went in on Saterday and the place was a madhouse but in a good way, if that makes sense. We were origanally just looking for treats but I popped into the grooming salon to see if I could get sammy's nails trimmed. The girl who took care of us was really nice and was patient with sammy's anxiousness about her paws. Sammy got her nails done, a little spritz of perfume, and even some doggy binaca! (how cool is that!) She is in desperate need of a haircut so I'm going to call for an appointment during the week so it won't be so crowded. So over all this PetSmart was really good, clean, well stocked, friendly people,and a good selection of treats! I will write another review when sammy gets her hair cut. Stay tuned...

Pros: friendly employees, good assortment of treats, patient groomers

Cons: none really, if your thinking about going there go for it

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phone service is horrible. first of all, they want to get ou off the phone as soon as possible. they barely take any information and give you any with lots of attitute. plus, there is a woman named catherine there who obviously hates her job. as soon as i walked in there was no customer service whatsoever. i said good afternoon while holding my puppy and she did not respond. i let that go and she proceeded to check if i had an appointment. she asked my puppy's name and told me i was wrong about what breed MY dog was. i explained to her he was a mixed breed and she not only continued to disagree but she rolled her eyes and banged impatiently on something while she kept checking on my appointment. told me my dogs records where not in order when in fact they were because i had taken him in not long before (and when i made the appointment over the phone and i asked if everything was set and the records were fine, i was told yes and was hung up on). i asked what she suggested i do about the records and she gave me the option of calling the vet but they were closed. she then called the male who made the appointment and he did not have a better attitude. when i began to explain, he denied i ever asked about records, rudely kept playing with his tongue/tongue ring. the catherine person loudly told the male from the back door to take my dog and to stop if he began biting him and when he heard her, he acknowleged her by only nodding, turning, shaking his neck, pressing his neck, flying his hand and saying "mmmhmm, ya know it!".
Please DO NOT go here. I do not trust these people and will never set foot there again. if they can't take an appointment and they aren't happy working there, how can we leave our precious pets with them? God only knows if Catherine becomes angry at someone else, if she will kick or try to choke your dog!!! CAREFUL.

0
★☆☆☆☆

phone service is horrible. first of all, they want to get ou off the phone as soon as possible. they barely take any information and give you any with lots of attitute. plus, there is a woman named catherine there who obviously hates her job. as soon as i walked in there was no customer service whatsoever. i said good afternoon while holding my puppy and she did not respond. i let that go and she proceeded to check if i had an appointment. she asked my puppy's name and told me i was wrong about what breed MY dog was. i explained to her he was a mixed breed and she not only continued to disagree but she rolled her eyes and banged impatiently on something while she kept checking on my appointment. told me my dogs records where not in order when in fact they were because i had taken him in not long before (and when i made the appointment over the phone and i asked if everything was set and the records were fine, i was told yes and was hung up on). i asked what she suggested i do about the records and she gave me the option of calling the vet but they were closed. she then called the male who made the appointment and he did not have a better attitude. when i began to explain, he denied i ever asked about records, rudely kept playing with his tongue/tongue ring. the catherine person loudly told the male from the back door to take my dog and to stop if he began biting him and when he heard her, he acknowleged her by only nodding, turning, shaking his neck, pressing his neck, flying his hand and saying "mmmhmm, ya know it!".
Please DO NOT go here. I do not trust these people and will never set foot there again. if they can't take an appointment and they aren't happy working there, how can we leave our precious pets with them? God only knows if Catherine becomes angry at someone else, if she will kick or try to choke your dog!!! CAREFUL.

Pros: everything BUT the grooming parlor

Cons: the grooming parlor

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Every time I am in here everybody is willing to help. If something can not be found, they will find it for you. They are always asking if you need help and they are always friendly.

4
★★★★☆

Every time I am in here everybody is willing to help. If something can not be found, they will find it for you. They are always asking if you need help and they are always friendly.

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.

This store is set apart from the rest of the pet store chains as it has wonderful customer service. I have grown to know the staff there as they are very friendly and welcome you with huge smiles. If you need any kind of assistance in this store you wont have to go far to find it. Normally they ask you if you need anything before you even get to ask. I would highly recommend this store as it is great to shop there and they always have great prices and specials throughout their whole store.

PROS: cheaper than Petco stores and great service
CONS:

5
★★★★★

This store is set apart from the rest of the pet store chains as it has wonderful customer service. I have grown to know the staff there as they are very friendly and welcome you with huge smiles. If you need any kind of assistance in this store you wont have to go far to find it. Normally they ask you if you need anything before you even get to ask. I would highly recommend this store as it is great to shop there and they always have great prices and specials throughout their whole store.

PROS: cheaper than Petco stores and great service
CONS:

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.

I go here for all my pet supplies. They are always well stocked and have great customer service representatives. They also have great prices and they're sales are superb!

4
★★★★☆

I go here for all my pet supplies. They are always well stocked and have great customer service representatives. They also have great prices and they're sales are superb!

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Editorial from

Products and services for dogs, cats, birds, fish, reptiles and small animals. Pet adoption, grooming and training are also available.

 

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