H & R Auto

★★★★☆
  • 805 Hannah Ave

    Forest Park, IL 60130

    Map & Directions
  • 708-771-6900

Automotive

Automotive
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Do NOT use this towing service!!! They are horrible and have damaged my car twice. If they damage your car they will not care and they will not pay. I do not know who they hire, but they seem to just get people off the street. The first

3
★★★★★

Do NOT use this towing service!!! They are horrible and have damaged my car twice. If they damage your car they will not care and they will not pay. I do not know who they hire, but they seem to just get people off the street. The first

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The person or dare I say woman who answers the phone there is so rude. She treated me impolitely over a miscommunication between herself and my insurance company, failed to give me important information for my tow and purposely made me wait to get a driver when my tow was rescheduled. (This I confirmed with the driver) The driver was great however it is obvious that this company could care less about customer service and honestly I would pay more and wait longer to give my money to someone who appreciates it especially in this economy. I hate knowing they made money from my business and were so rude. I made sure my insurance company knew about it so that they would find better service that is reflective of their own customer service standards.

0
★☆☆☆☆

The person or dare I say woman who answers the phone there is so rude. She treated me impolitely over a miscommunication between herself and my insurance company, failed to give me important information for my tow and purposely made me wait to get a driver when my tow was rescheduled. (This I confirmed with the driver) The driver was great however it is obvious that this company could care less about customer service and honestly I would pay more and wait longer to give my money to someone who appreciates it especially in this economy. I hate knowing they made money from my business and were so rude. I made sure my insurance company knew about it so that they would find better service that is reflective of their own customer service standards.

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I've been a customer with H&R for over 7 years with 2 different cars. In every case that I've dealt with them, I have been satisfied with their work. As a ""shade tree mechanic"" in the past, I find that their recommendations are consistently honest (even when they could have easily inflated the job in question) and I appreciate the care that they take in explaining the work. Even though I live in Chicago now, I still bring my car to them because I know that I can count on excellent service and quality work.

2
★★★★☆

I've been a customer with H&R for over 7 years with 2 different cars. In every case that I've dealt with them, I have been satisfied with their work. As a ""shade tree mechanic"" in the past, I find that their recommendations are consistently honest (even when they could have easily inflated the job in question) and I appreciate the care that they take in explaining the work. Even though I live in Chicago now, I still bring my car to them because I know that I can count on excellent service and quality work.

Pros: honest, on-time and skilled

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I'm SOOOO disappointed in this place. They put a clutch in my car not even 2 years ago -- charged me $1200 -- that only lasted 9,000 miles! I took my car back in to them and they told me I'm hard on the clutch. Yeah right. I'm a 50-year-old woman who drives only to do errands on the weekend, not an 18-year-old hot rodder! They refused to take any responsibility, saying the warrantee was only for a year (now I know why). I told them they don't have any legal obligation to me, but as a consumer, I really cannot afford to pay $1200 every year for a new clutch, and I would think they would want to do right by me. (Nice try.) I don't know if they neglected to install a flywheel or if they installed a used clutch or just a clutch instead of the whole assembly.... the owner said he was ""too busy"" to talk to me and he'd call me when he could, to ""work with"" me. That was two weeks ago. (Dude, it's winter and I have asthma; I need my car.) In the meantime, I found a great automotive place and the owner is trading with me: new clutch and flywheel installation for a web site (I'm a professional web developer). Awesome. Not only do I not have to pay to replace H&R's inferior work, but I get to help their competitor at the same time. Works for me.

0
★☆☆☆☆

I'm SOOOO disappointed in this place. They put a clutch in my car not even 2 years ago -- charged me $1200 -- that only lasted 9,000 miles! I took my car back in to them and they told me I'm hard on the clutch. Yeah right. I'm a 50-year-old woman who drives only to do errands on the weekend, not an 18-year-old hot rodder! They refused to take any responsibility, saying the warrantee was only for a year (now I know why). I told them they don't have any legal obligation to me, but as a consumer, I really cannot afford to pay $1200 every year for a new clutch, and I would think they would want to do right by me. (Nice try.) I don't know if they neglected to install a flywheel or if they installed a used clutch or just a clutch instead of the whole assembly.... the owner said he was ""too busy"" to talk to me and he'd call me when he could, to ""work with"" me. That was two weeks ago. (Dude, it's winter and I have asthma; I need my car.) In the meantime, I found a great automotive place and the owner is trading with me: new clutch and flywheel installation for a web site (I'm a professional web developer). Awesome. Not only do I not have to pay to replace H&R's inferior work, but I get to help their competitor at the same time. Works for me.

Pros: i'll never leave my car there again

Cons: poor product, poor customer service

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I have had many cars in my time, and this place real showed me there can be honest trustworthy auto shops out there. I have had many run ins with such places like Firestone where i go in for a simple installation of shocks and come out with a major oil leak that wasent there before. But anyhow not here to trash others just giving an idea of what kinds of things i have been thru. This place the tow driver offered to tow to their auto shop and for cheaper than taking elsewhere, I was stranded and worried I didnt want my car going back to that other place but was really only place i knew of. He offered there and knew i didnt want it to go back to *shivers* that place. He took really good care of my car, and the work done was only what i needed and fair price too. They even cleaned my car lol something i rarely do. And suprise nothing was wrong with my car when i left. They are the only auto shop tow place i even have programed into my cell phone, my car has broken down again and they were the first ones i called. I dont think i would ever call anyone else other than family. They have proven their worthyness to me. And for those that have issues cause they in to much of a hurry take some advice.. slow down enjoy life and be patient do you have people at your desk yelling at you to hurry up that they need to get thru. Sorry i seen other post and had to write i normally dont do reviews but im sorry. ANY TOW PLACE would of had same issue.

2
★★★★★

I have had many cars in my time, and this place real showed me there can be honest trustworthy auto shops out there. I have had many run ins with such places like Firestone where i go in for a simple installation of shocks and come out with a major oil leak that wasent there before. But anyhow not here to trash others just giving an idea of what kinds of things i have been thru. This place the tow driver offered to tow to their auto shop and for cheaper than taking elsewhere, I was stranded and worried I didnt want my car going back to that other place but was really only place i knew of. He offered there and knew i didnt want it to go back to *shivers* that place. He took really good care of my car, and the work done was only what i needed and fair price too. They even cleaned my car lol something i rarely do. And suprise nothing was wrong with my car when i left. They are the only auto shop tow place i even have programed into my cell phone, my car has broken down again and they were the first ones i called. I dont think i would ever call anyone else other than family. They have proven their worthyness to me. And for those that have issues cause they in to much of a hurry take some advice.. slow down enjoy life and be patient do you have people at your desk yelling at you to hurry up that they need to get thru. Sorry i seen other post and had to write i normally dont do reviews but im sorry. ANY TOW PLACE would of had same issue.

Pros: cheap, good work, honest

Cons: waiting, car being broken down in first place lol, and location wish was closer to me

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In responce to an incident involving an H and R Tow truck driver and a traffic blockage in Forest Park located near Hanna and Harrision, I was the driver. Let me clear up some discrepencies in the story. I was aked to assist in the loading of a vehicle onto a trailor whose loading winch had failed midway into the loading procedure. Had i been alowed to complete my task with out constan interuptions fr4om an irate individual the traffic blockage would have only been three to five minutes. Anyone who has needed assistance from a Tow Truck Driver knows sometimes minor obstructions are unavoidable, but if the driver is allowed to do his or her job unhindered the obstruction time is minimal. I am a professional, as are all the drivers, and i have been doing this for twenty+ years.\r
Thank you for your TIME.

2
★★★★★

In responce to an incident involving an H and R Tow truck driver and a traffic blockage in Forest Park located near Hanna and Harrision, I was the driver. Let me clear up some discrepencies in the story. I was aked to assist in the loading of a vehicle onto a trailor whose loading winch had failed midway into the loading procedure. Had i been alowed to complete my task with out constan interuptions fr4om an irate individual the traffic blockage would have only been three to five minutes. Anyone who has needed assistance from a Tow Truck Driver knows sometimes minor obstructions are unavoidable, but if the driver is allowed to do his or her job unhindered the obstruction time is minimal. I am a professional, as are all the drivers, and i have been doing this for twenty+ years.\r
Thank you for your TIME.

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Everything I've done to change the ranking to ""Not Recommended"" has failed. I don't think that this site allows you to change their ratings. H&R Auto Towing probably should be avoided if possible. The Park District of Forest Park swimming pool has a ""one way"" traffic movement configuration that exits out onto Hannah Ave. I had an experience where one of their operators parked his truck across Hannah Ave so that he could unload a vehicle off a flat-bed truck which he proceeded to do with an complete indifference to the fact nine vehicles were waiting to exit from the swimming pool. That degree of indifference to the general public does not bode well as to the degree of service you can expect from this company.

2
★★★★☆

Everything I've done to change the ranking to ""Not Recommended"" has failed. I don't think that this site allows you to change their ratings. H&R Auto Towing probably should be avoided if possible. The Park District of Forest Park swimming pool has a ""one way"" traffic movement configuration that exits out onto Hannah Ave. I had an experience where one of their operators parked his truck across Hannah Ave so that he could unload a vehicle off a flat-bed truck which he proceeded to do with an complete indifference to the fact nine vehicles were waiting to exit from the swimming pool. That degree of indifference to the general public does not bode well as to the degree of service you can expect from this company.

Pros: Obstructs Traffic Effectively

Cons: Not Helpful If You're In The Traffic Obstructed

 

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