Pontiac Rv

★★★☆☆
40.8524 -88.5468
Map and Directions to Pontiac Rv

815-844-5000

15481 E 2000 North Rd

Pontiac, IL

61764

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3.0 14
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Reviews 1 - 14 of 14.
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I purchased a new 2014 Crossroads 39 DB ZINGER at the rv show last FEB. I was dealing with Maggie prior to the rv show and can not tell you how helpful she was! I was a hard sell, and gave her a lot of questions, which she answered. Everyone at Pontiac was so helpful. Especialy MIKE who did the show and tell, and also delivered my unit.I can not go on to say enough about MIKE!!! I had a couple of minor problems after that and called them up and BOB came out and fixed my problems. I have to say that everyone I have delt with from KENT, KEVIN , MIKE , BOB ,MAGGIE and the office staff have been really great!! 5star THANKS SO MUCH ,Chuck Ulrich

5
★★★★★

I purchased a new 2014 Crossroads 39 DB ZINGER at the rv show last FEB. I was dealing with Maggie prior to the rv show and can not tell you how helpful she was! I was a hard sell, and gave her a lot of questions, which she answered. Everyone at Pontiac was so helpful. Especialy MIKE who did the show and tell, and also delivered my unit.I can not go on to say enough about MIKE!!! I had a couple of minor problems after that and called them up and BOB came out and fixed my problems. I have to say that everyone I have delt with from KENT, KEVIN , MIKE , BOB ,MAGGIE and the office staff have been really great!! 5star THANKS SO MUCH ,Chuck Ulrich

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This place along with Quality RV IN Mclean IL. Is the biggest joke we have ever dealt with. They have given my fiance and I the run around for 5 wks.They have lied, their customers are not the most important to them. They do NOT go out of their way for returning customers. I would never buy anything or have them service anything I own nor that my family own! STAY AWAY!

1
★☆☆☆☆

This place along with Quality RV IN Mclean IL. Is the biggest joke we have ever dealt with. They have given my fiance and I the run around for 5 wks.They have lied, their customers are not the most important to them. They do NOT go out of their way for returning customers. I would never buy anything or have them service anything I own nor that my family own! STAY AWAY!

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I recently bought a travel trailer from Pontiac RV. The transaction was smooth. Mike showed me how to work everything. I had to take it back for service once to add some things to it. Easy to get in and quick to get in. I have recommended them to friends.

5
★★★★★

I recently bought a travel trailer from Pontiac RV. The transaction was smooth. Mike showed me how to work everything. I had to take it back for service once to add some things to it. Easy to get in and quick to get in. I have recommended them to friends.

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I purchased my camper at Pontiac RV and was the best experience I had. I went to other dealerships and the sales staff was not as nice and considerate as Kris at Pontiac RV. Kris took his time with us and was very pleasent to deal with. If anyone wants to purchase a camper, Kris will give you a first class experience. The service after the sale was great as well. This was a great time and cant wait to go camping!

5
★★★★★

I purchased my camper at Pontiac RV and was the best experience I had. I went to other dealerships and the sales staff was not as nice and considerate as Kris at Pontiac RV. Kris took his time with us and was very pleasent to deal with. If anyone wants to purchase a camper, Kris will give you a first class experience. The service after the sale was great as well. This was a great time and cant wait to go camping!

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Wanted to let you know the level of service I received from Pontiac RV. We had been on vacation out west and unfortunately, had a wind gust come up which bent the arms on our awning. We were told by the people that came to help us get the awning back in that we would need a new awning and arms and they'd be glad to order for us. I hesitated because I was wondering if this was actually necessary. I contacted Kevin at Pontiac RV, our home base dealership, and asked him about it. He took our information and ordered the necessary items needed to replace the awning because we were to be leaving on a trip in two weeks for Dallas. When we got back the awning pieces were there and ready for installation. To our surprise, Pontiac RV technicians wanted to see what it looked like when the awning came out. So we expanded it and to our surprise, they thought they could repair it. So after some time and manipulation, they were able to repair our original awning and keep it functional so that we didn't even have to use the new awning, which was not a direct fit due to the original no longer being manufactured. They also returned the ordered parts and installation pieces and did not even charge us a restocking fee. That is unheard of these days and many places would have gone ahead and replaced the awning and charged us the full amount. It is great to find places like Pontiac RV still exist and will help out the little guy without taking advantage of him.

5
★★★★★

Wanted to let you know the level of service I received from Pontiac RV. We had been on vacation out west and unfortunately, had a wind gust come up which bent the arms on our awning. We were told by the people that came to help us get the awning back in that we would need a new awning and arms and they'd be glad to order for us. I hesitated because I was wondering if this was actually necessary. I contacted Kevin at Pontiac RV, our home base dealership, and asked him about it. He took our information and ordered the necessary items needed to replace the awning because we were to be leaving on a trip in two weeks for Dallas. When we got back the awning pieces were there and ready for installation. To our surprise, Pontiac RV technicians wanted to see what it looked like when the awning came out. So we expanded it and to our surprise, they thought they could repair it. So after some time and manipulation, they were able to repair our original awning and keep it functional so that we didn't even have to use the new awning, which was not a direct fit due to the original no longer being manufactured. They also returned the ordered parts and installation pieces and did not even charge us a restocking fee. That is unheard of these days and many places would have gone ahead and replaced the awning and charged us the full amount. It is great to find places like Pontiac RV still exist and will help out the little guy without taking advantage of him.

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I am a single 61-year old woman who travels by herself with Ford-F150 and a 2008 21'Trail Cruiser pull trailer.
On Sept. 27, 2010 on my way through Illinois after passing a railroad track my fresh water tank fell off the trailer. It was hanging on the cover on the ground but still intact. I emptied it out and waited for AAA.
It took "Bob" 45 minutes to dismantle the tank and tie the undercarriage cover with ropes to frame so I could drive to the closest dealership: Pontiac RV Inc. in Pontiac
I didn't dare to drive on until my propane line -which was underneath the cover that had come down - was checked.
"Kevin" the manager told me via his service man that I would have to wait till Wednesday before they could do it.
I stayed in a local hotel for 2 days.
At 11 am on Wednesday I go back to see if it is ready. Yes, all done.
They give me a bill for $617.50.-
I wanted to know what was done.
Kevin said they checked propane line everything was fine - no leak.
They reattached water tank, checked other tanks and had re-secured those.
I had asked them not to put the cover back on since it was ripped anyway and I wanted to be able to see what was going on under the trailer. I noticed they had put it back on and I couldn't see what was done.
20 miles down the road I feel vibration on my steering wheel, stop the unit to check what was going on.
The cover had come loose (they had put a couple of screws in and taped it with plastic tape) and it was flapping in the wind.
I went back to demand that it be totally removed.
The service man that looked at it says that "Kevin" said that I needed to make a new appointment and that there would have to be another charge to have this done.
I demanded to see Kevin myself and told him I wanted the cover off and I wanted it off right now and as far as I was concerned I already had paid for work that I specifically had asked them not to do.
He told me they couldn't remove the cover for then the insulation would fall out. I knew very well that there was no insulation in it and insisted on total removal of the cover.
He told the service man to go ahead and remove it.
That's when I had a close up look myself and noticed that all they had done was reattach the water tank with the same two support bars. The grand total of shop supplies was 4 washers and 4 nuts.
The other tanks were never even looked at for last year the cover at the back of the trailer had come undone and my son had glued it to the frame. In order to look at these tanks he had to cut the cover away with an Exacto knife.
(At the next Lowes I bought 4 lock nuts to replace the regular ones they had used so I wouldn't find myself in the same predicament again. This cost me $0.87 and took me 5 minutes to put on. I'm an old farm girl).
Kevin charged me for 6 1/2 hours of labor at $95.-/hr. for work that took the AAA man in uncomfortable position on the road 45 minutes. If I include time for cutting away the cover and checking propane line (if that was done) then one and half hour would have more than covered the cost of labor.
Kevin the manager is totally dishonest and took me for all he could. Probably thinking he could tell a woman anything and expecting never to hear from me again.
I tried to get a refund but he was not willing.
DO NOT GO THERE, HE WILL RIP YOU OFF!

1
★☆☆☆☆

I am a single 61-year old woman who travels by herself with Ford-F150 and a 2008 21'Trail Cruiser pull trailer.
On Sept. 27, 2010 on my way through Illinois after passing a railroad track my fresh water tank fell off the trailer. It was hanging on the cover on the ground but still intact. I emptied it out and waited for AAA.
It took "Bob" 45 minutes to dismantle the tank and tie the undercarriage cover with ropes to frame so I could drive to the closest dealership: Pontiac RV Inc. in Pontiac
I didn't dare to drive on until my propane line -which was underneath the cover that had come down - was checked.
"Kevin" the manager told me via his service man that I would have to wait till Wednesday before they could do it.
I stayed in a local hotel for 2 days.
At 11 am on Wednesday I go back to see if it is ready. Yes, all done.
They give me a bill for $617.50.-
I wanted to know what was done.
Kevin said they checked propane line everything was fine - no leak.
They reattached water tank, checked other tanks and had re-secured those.
I had asked them not to put the cover back on since it was ripped anyway and I wanted to be able to see what was going on under the trailer. I noticed they had put it back on and I couldn't see what was done.
20 miles down the road I feel vibration on my steering wheel, stop the unit to check what was going on.
The cover had come loose (they had put a couple of screws in and taped it with plastic tape) and it was flapping in the wind.
I went back to demand that it be totally removed.
The service man that looked at it says that "Kevin" said that I needed to make a new appointment and that there would have to be another charge to have this done.
I demanded to see Kevin myself and told him I wanted the cover off and I wanted it off right now and as far as I was concerned I already had paid for work that I specifically had asked them not to do.
He told me they couldn't remove the cover for then the insulation would fall out. I knew very well that there was no insulation in it and insisted on total removal of the cover.
He told the service man to go ahead and remove it.
That's when I had a close up look myself and noticed that all they had done was reattach the water tank with the same two support bars. The grand total of shop supplies was 4 washers and 4 nuts.
The other tanks were never even looked at for last year the cover at the back of the trailer had come undone and my son had glued it to the frame. In order to look at these tanks he had to cut the cover away with an Exacto knife.
(At the next Lowes I bought 4 lock nuts to replace the regular ones they had used so I wouldn't find myself in the same predicament again. This cost me $0.87 and took me 5 minutes to put on. I'm an old farm girl).
Kevin charged me for 6 1/2 hours of labor at $95.-/hr. for work that took the AAA man in uncomfortable position on the road 45 minutes. If I include time for cutting away the cover and checking propane line (if that was done) then one and half hour would have more than covered the cost of labor.
Kevin the manager is totally dishonest and took me for all he could. Probably thinking he could tell a woman anything and expecting never to hear from me again.
I tried to get a refund but he was not willing.
DO NOT GO THERE, HE WILL RIP YOU OFF!

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We bought a used motorhome from them. When we went to pick it up they showed us how everything worked fine. Then before we took it they said the electric stairs were not working right and they worked on it for hours. We finally got the rv and drove straight to Arkansas where we were going to keep it. We turned off the master switch, like they told us. When we went to turn the switch back on it wouldn't work. When they worked on the stairs they broke it. When we called, they told us to bring it back in and they would work on it, We told them it was parked in Arkansas and the stairs wouldn't retract and couldn't drive it like that, they said they couldn't do anything, unless we brought it in. Since without the switch working we can't get the electric water or gas working, we wasted all the money we spent. I would not recommend this place to anyone.

1
★☆☆☆☆

We bought a used motorhome from them. When we went to pick it up they showed us how everything worked fine. Then before we took it they said the electric stairs were not working right and they worked on it for hours. We finally got the rv and drove straight to Arkansas where we were going to keep it. We turned off the master switch, like they told us. When we went to turn the switch back on it wouldn't work. When they worked on the stairs they broke it. When we called, they told us to bring it back in and they would work on it, We told them it was parked in Arkansas and the stairs wouldn't retract and couldn't drive it like that, they said they couldn't do anything, unless we brought it in. Since without the switch working we can't get the electric water or gas working, we wasted all the money we spent. I would not recommend this place to anyone.

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0 out of 1 people found this review helpful.

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Here is a letter I wrote to the owner of Pontiac RV, enjoy.

I brought my pop-up from Danvers, IL in for repairs on 09-18-09. I went outside with one of the young gals, said I wanted a new A/C cover because the one I had was cracked around the mounting holes. I asked her what she thought about the tires and some other things, and she said it would be better if I talked to a tech, so a tech came out. The tech I spoke with appeared knowledgeable and friendly. We talked for several minutes about the pop-up. I told him how the winch cable had broken used to raise it up ?? I had just purchased the popup from a private seller, brought it home, and when I was running the winch down, it never stopped and pulled the cable out of the spool. I explained that I thought the limit switches were not set properly and that also needed to be addressed. I asked the same tech what he thought about the tires since they had some minor sidewall cracking. He said, ??I would replace them in the spring since it will be sitting all winter anyway?. This seemed to make sense, so I told him I didn??t want the tires replaced. I went inside, and asked that they order me a new A/C unit cover ?? I was quoted $89.95. I agreed to this price, but never asked that it be installed. I also asked that a wiring harness be ordered that would connect the trailer to my truck. I was quoted $500-$700 for the cable replacement and winch recalibration. I left the camper and was told one-two weeks for turnaround. I had a few more questions, and the one younger lady said she would go back to ask one of the guys to talk to me ?? I followed her, and seconds after she went into the room where the guy was she would talk to, I heard someone say ??You are still with the pop-up guy? ?? I felt shame as if I had done something wrong ?? and then I was mad because I thought ?? don??t allow me to inconvenience you by spending money here. I realize I am not driving a $250,000 RV, but it is important to me, I want to take care of it, and I care about it. I overlooked this chalked it up to someone having a bad day, but I left bitter.
I got a call on Thursday (09-24-09) that the pop-up was ready to be picked up. On Friday (09-25-09) I drove from Bloomington (where I work) to get the pop-up. I went inside, and they said, the cable replacement ended up being cheaper - $485 ?? I was excited. Then, the lady that was ringing me out said the total was $799. I thought, weird, but since I didn??t have an itemized bill yet, I let her charge it and waited to see what the printout would say. The first thing I noticed was that I had been charged $13 for the A/C cover install ?? ok, no big deal, one less thing for me to mess with and it is only $13. The next thing I notice is a line that says ??check tires ?? call cust. with price if needs replaced (including spare tire) CAUSE: pfaffs is replacing for us CORRECTION: done by pfaff?. I never authorized this, nor did I ever ??receive a call with any prices?. Charge - $141.98. I said to the lady, ??whoa, they replaced the tires?? She said, yes. Another lady went to the backroom to discuss with Kevin, came back and said ??there was a misunderstanding? and that ??I could leave it and they could take the tires off and put the old ones back on?. I said, no, I am not going to make anyone take off the tires ?? that would be ridiculous. I figured, it needed to be done eventually, not when I wanted, but I could just take the tires off over winter and keep them in the garage. Finally, I notice that I was charged $149.95 for the A/C cover ?? I disputed this, the lady went to the backroom to Kevin again, and came back and said ??that is the actual cost?. So I paid $60 more than I was quoted. I figured, if it costs $149.95, than that??s what it costs. I asked if they had put the wiring harness on the trailer, and they said they had. I thought I would ask before I walked all the way back out to it.
So now, I pay the $799.30 and leave. I think it is over?..

part 1 of 2

1
★☆☆☆☆

Here is a letter I wrote to the owner of Pontiac RV, enjoy.

I brought my pop-up from Danvers, IL in for repairs on 09-18-09. I went outside with one of the young gals, said I wanted a new A/C cover because the one I had was cracked around the mounting holes. I asked her what she thought about the tires and some other things, and she said it would be better if I talked to a tech, so a tech came out. The tech I spoke with appeared knowledgeable and friendly. We talked for several minutes about the pop-up. I told him how the winch cable had broken used to raise it up ?? I had just purchased the popup from a private seller, brought it home, and when I was running the winch down, it never stopped and pulled the cable out of the spool. I explained that I thought the limit switches were not set properly and that also needed to be addressed. I asked the same tech what he thought about the tires since they had some minor sidewall cracking. He said, ??I would replace them in the spring since it will be sitting all winter anyway?. This seemed to make sense, so I told him I didn??t want the tires replaced. I went inside, and asked that they order me a new A/C unit cover ?? I was quoted $89.95. I agreed to this price, but never asked that it be installed. I also asked that a wiring harness be ordered that would connect the trailer to my truck. I was quoted $500-$700 for the cable replacement and winch recalibration. I left the camper and was told one-two weeks for turnaround. I had a few more questions, and the one younger lady said she would go back to ask one of the guys to talk to me ?? I followed her, and seconds after she went into the room where the guy was she would talk to, I heard someone say ??You are still with the pop-up guy? ?? I felt shame as if I had done something wrong ?? and then I was mad because I thought ?? don??t allow me to inconvenience you by spending money here. I realize I am not driving a $250,000 RV, but it is important to me, I want to take care of it, and I care about it. I overlooked this chalked it up to someone having a bad day, but I left bitter.
I got a call on Thursday (09-24-09) that the pop-up was ready to be picked up. On Friday (09-25-09) I drove from Bloomington (where I work) to get the pop-up. I went inside, and they said, the cable replacement ended up being cheaper - $485 ?? I was excited. Then, the lady that was ringing me out said the total was $799. I thought, weird, but since I didn??t have an itemized bill yet, I let her charge it and waited to see what the printout would say. The first thing I noticed was that I had been charged $13 for the A/C cover install ?? ok, no big deal, one less thing for me to mess with and it is only $13. The next thing I notice is a line that says ??check tires ?? call cust. with price if needs replaced (including spare tire) CAUSE: pfaffs is replacing for us CORRECTION: done by pfaff?. I never authorized this, nor did I ever ??receive a call with any prices?. Charge - $141.98. I said to the lady, ??whoa, they replaced the tires?? She said, yes. Another lady went to the backroom to discuss with Kevin, came back and said ??there was a misunderstanding? and that ??I could leave it and they could take the tires off and put the old ones back on?. I said, no, I am not going to make anyone take off the tires ?? that would be ridiculous. I figured, it needed to be done eventually, not when I wanted, but I could just take the tires off over winter and keep them in the garage. Finally, I notice that I was charged $149.95 for the A/C cover ?? I disputed this, the lady went to the backroom to Kevin again, and came back and said ??that is the actual cost?. So I paid $60 more than I was quoted. I figured, if it costs $149.95, than that??s what it costs. I asked if they had put the wiring harness on the trailer, and they said they had. I thought I would ask before I walked all the way back out to it.
So now, I pay the $799.30 and leave. I think it is over?..

part 1 of 2

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part 2 of 2

I get out to the truck to hookup, and there is no wiring harness. I walk back in, tell them it isn??t there, and they hand it to me from on top of a desk. No biggie. So I hookup and go. I get mile down the road and I look in my rear view mirror. The A/C cover catches my eye ?? it appears dirty. I stop the truck, get out, and find that the A/C cover is all dirty, has bugs on it from towing, has scuffs, and looks like it has been behind a barn for a year or two ?? it is CLEARLY not new. So not only did I pay more than quoted, I was passed off an old secondhand A/C cover and paid $149.95 for it. Do you sell used parts as new on a regular basis and not tell the customer?? At this point, I turn around and head back to Pontiac RV. It was now after five, so everyone was pretty much gone. I went straight back to Kevin??s office and went in. I asked that he come outside and we went to the pop-up. I said, you know, I overlooked the tires, I overlooked the additional cost on the A/C cover, (some individuals smart @ss comment ?? didn??t mention to Kevin but was thinking) and then I looked back to see a used A/C cover ?? I said to myself ??what the ^$@%!?. Kevin said, ??I am going to go into the back and see where the new cover is?. Kevin returned a few minutes later and said there isn??t one back there. I said, ??why did I get charged $149.95 for a used A/C cover?? Kevin said, ??there must have been a mistake, we have a lot of young people working back there?. I thought, to myself, no excuse. He then said, ?? I will make you a deal, $40 for that one?. I said, ??let me go look it over closely?. I wanted to make sure none of the mount points were broken. I found that the only thing really wrong with it was the dirt and scuffs. So I agreed to a refund to my card of $110 and left with the used A/C cover bound for Danvers, IL. ??.
??.and I think it is over?..
I get home, and am ready to put the pop-up in the upright position because my wife and I have a site reserved the second weekend in October at Comlara Park, and we want to clean it and do some general ready-work before we go camping (since we just bought it). I follow procedure to raise the top up, it goes up with a lot of noise coming from the back right corner. The noise sounds like metal scraping on metal, and has the sound that if it happens a few times, something is going to break. This noise was not there when we purchased the pop-up a week ago ?? I know this because I was there when the top was run up and down. I continue to raise the top reluctantly, and it stops when the limit switch is actuated on the winch. I continue to setup, pulling the beds out. Next, I go to put the stabilizer bars on the telescoping columns that extend as the top goes up ?? I notice that they don??t want to clear the bottom of the camper at all as I attempt to angle them in. I figure, wait, maybe I should do this towards the end. I then go inside the camper, and lower the door from its storage position. I try to lock it in, but it clearly isn??t going down all the way. At this point, I realize the top isn??t going up all the way. I climb on top of the pressboard cover for the shower and push my back against the roof and am able to raise the corner a good 4?. So now, I realize that the limit switches were set incorrectly because the top won??t go up all the way. I get out of the camper completely bewildered.
It still isn??t over??
I walk around the camper, and decide to check the spare tire for some reason, and IT IS THE OLD TIRE. So, I was charged for the replacement of three tires, and only got two but was told that all three were replaced!
Now, I know I have to drive back to Pontiac RV to get the pop-up re-repaired and sort out the tire situation and hope my wife and I have enough time to ready it for the camping trip we have planned.
??
Here are my demands
*At this point, you can take the old tires off and put mine back on and refund me the full $141.98 ?? I didn??t ask for them, I didn??t authorize them, and even if I had, they didn??t do what they were errantly instructed to anyway - replace all three.
*Fix the top ?? try to put it up all the way and get the door down and the stabilizer bars in ?? I will be glad to watch just in case I did something wrong ?? but I don??t believe I did. It isn??t rocket science. I want to know what the noise is in the back that wasn??t there when I brought it in. If there is a cable off the track somewhere or rubbing in a channel, fix it please and I am not paying for it.

I am on my way there tomorrow morning to see what they will do for me.

1
★☆☆☆☆

part 2 of 2

I get out to the truck to hookup, and there is no wiring harness. I walk back in, tell them it isn??t there, and they hand it to me from on top of a desk. No biggie. So I hookup and go. I get mile down the road and I look in my rear view mirror. The A/C cover catches my eye ?? it appears dirty. I stop the truck, get out, and find that the A/C cover is all dirty, has bugs on it from towing, has scuffs, and looks like it has been behind a barn for a year or two ?? it is CLEARLY not new. So not only did I pay more than quoted, I was passed off an old secondhand A/C cover and paid $149.95 for it. Do you sell used parts as new on a regular basis and not tell the customer?? At this point, I turn around and head back to Pontiac RV. It was now after five, so everyone was pretty much gone. I went straight back to Kevin??s office and went in. I asked that he come outside and we went to the pop-up. I said, you know, I overlooked the tires, I overlooked the additional cost on the A/C cover, (some individuals smart @ss comment ?? didn??t mention to Kevin but was thinking) and then I looked back to see a used A/C cover ?? I said to myself ??what the ^$@%!?. Kevin said, ??I am going to go into the back and see where the new cover is?. Kevin returned a few minutes later and said there isn??t one back there. I said, ??why did I get charged $149.95 for a used A/C cover?? Kevin said, ??there must have been a mistake, we have a lot of young people working back there?. I thought, to myself, no excuse. He then said, ?? I will make you a deal, $40 for that one?. I said, ??let me go look it over closely?. I wanted to make sure none of the mount points were broken. I found that the only thing really wrong with it was the dirt and scuffs. So I agreed to a refund to my card of $110 and left with the used A/C cover bound for Danvers, IL. ??.
??.and I think it is over?..
I get home, and am ready to put the pop-up in the upright position because my wife and I have a site reserved the second weekend in October at Comlara Park, and we want to clean it and do some general ready-work before we go camping (since we just bought it). I follow procedure to raise the top up, it goes up with a lot of noise coming from the back right corner. The noise sounds like metal scraping on metal, and has the sound that if it happens a few times, something is going to break. This noise was not there when we purchased the pop-up a week ago ?? I know this because I was there when the top was run up and down. I continue to raise the top reluctantly, and it stops when the limit switch is actuated on the winch. I continue to setup, pulling the beds out. Next, I go to put the stabilizer bars on the telescoping columns that extend as the top goes up ?? I notice that they don??t want to clear the bottom of the camper at all as I attempt to angle them in. I figure, wait, maybe I should do this towards the end. I then go inside the camper, and lower the door from its storage position. I try to lock it in, but it clearly isn??t going down all the way. At this point, I realize the top isn??t going up all the way. I climb on top of the pressboard cover for the shower and push my back against the roof and am able to raise the corner a good 4?. So now, I realize that the limit switches were set incorrectly because the top won??t go up all the way. I get out of the camper completely bewildered.
It still isn??t over??
I walk around the camper, and decide to check the spare tire for some reason, and IT IS THE OLD TIRE. So, I was charged for the replacement of three tires, and only got two but was told that all three were replaced!
Now, I know I have to drive back to Pontiac RV to get the pop-up re-repaired and sort out the tire situation and hope my wife and I have enough time to ready it for the camping trip we have planned.
??
Here are my demands
*At this point, you can take the old tires off and put mine back on and refund me the full $141.98 ?? I didn??t ask for them, I didn??t authorize them, and even if I had, they didn??t do what they were errantly instructed to anyway - replace all three.
*Fix the top ?? try to put it up all the way and get the door down and the stabilizer bars in ?? I will be glad to watch just in case I did something wrong ?? but I don??t believe I did. It isn??t rocket science. I want to know what the noise is in the back that wasn??t there when I brought it in. If there is a cable off the track somewhere or rubbing in a channel, fix it please and I am not paying for it.

I am on my way there tomorrow morning to see what they will do for me.

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BEWARE OF PONTIAC RV
BEWARE!! We purchased a new $25,000 camper in May and 1 week after delivery our new camper leaked in 2 areas soaking the floor. We called and it took several calls and 3 weeks to get someone out. We have water damage and MOLD in this camper. It had been leaking on there lot when sold to us in order to have mold in it. Last night we were in this camper during the storm to witness the leaks and water STREAMED in the back door and STREAMED in the bunk house door soaking the bed that my daughter was sleeping in. Kevin has put this onto the manufacturer who says they will repair it but will not replace it. THIS WAS A DAMAGED CAMPER THAT WAS SOLD TO US!!!Make sure when you purchase that you do it on a rainy day and you pull the cushions up to look in the storage areas and use flashlights or you will never know this is happening to you. KEVIN and PONTIAC RV needs to take care of the customer. They just take your $ and there is no customer service after that. BEWARE!!!!This is now going to cost legal fees to get it resolved.

1
★☆☆☆☆

BEWARE OF PONTIAC RV
BEWARE!! We purchased a new $25,000 camper in May and 1 week after delivery our new camper leaked in 2 areas soaking the floor. We called and it took several calls and 3 weeks to get someone out. We have water damage and MOLD in this camper. It had been leaking on there lot when sold to us in order to have mold in it. Last night we were in this camper during the storm to witness the leaks and water STREAMED in the back door and STREAMED in the bunk house door soaking the bed that my daughter was sleeping in. Kevin has put this onto the manufacturer who says they will repair it but will not replace it. THIS WAS A DAMAGED CAMPER THAT WAS SOLD TO US!!!Make sure when you purchase that you do it on a rainy day and you pull the cushions up to look in the storage areas and use flashlights or you will never know this is happening to you. KEVIN and PONTIAC RV needs to take care of the customer. They just take your $ and there is no customer service after that. BEWARE!!!!This is now going to cost legal fees to get it resolved.

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This is the worst customer service oriented dealership I have ever run into. Kevin the Service Manager was absolutely rude, now I know why he works for the "family business" because he can not cut it in the real working world treating hard working families like they did with ours.

They refused to do warranty repairs on our trailer and it is under warranty. We had an appointment and they cancelled it and Kevin explained " we don't have to work on this unit"

BEWARE! This is no joke, in fact I had to drive another hour north to get the repairs completed at Easy Living RV. Patrick assisted us after we explained what happened and how Pontiac Rv treat us.

Shame on you Kevin! Go out into the world and get a REAL job. Pontiac rv is horrible.

1
★☆☆☆☆

This is the worst customer service oriented dealership I have ever run into. Kevin the Service Manager was absolutely rude, now I know why he works for the "family business" because he can not cut it in the real working world treating hard working families like they did with ours.

They refused to do warranty repairs on our trailer and it is under warranty. We had an appointment and they cancelled it and Kevin explained " we don't have to work on this unit"

BEWARE! This is no joke, in fact I had to drive another hour north to get the repairs completed at Easy Living RV. Patrick assisted us after we explained what happened and how Pontiac Rv treat us.

Shame on you Kevin! Go out into the world and get a REAL job. Pontiac rv is horrible.

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My dad bought a huge RV from here. The salesman are really friendly and informative. I went with my dad to see the RV's. They did not hassle us at all. I would reccomend.

4
★★★★☆

My dad bought a huge RV from here. The salesman are really friendly and informative. I went with my dad to see the RV's. They did not hassle us at all. I would reccomend.

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This dealership has a very large selection of RV of all kinds. This is one the largest RV dealers in this area. I know several people that have purchased RV's from this dealer and have been very pleased with the service they received.

5
★★★★★

This dealership has a very large selection of RV of all kinds. This is one the largest RV dealers in this area. I know several people that have purchased RV's from this dealer and have been very pleased with the service they received.

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Latest reviews from Citysearch.

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I bought a travel trailer from them. The salesmen was very knowledgeable and they had so many to look at. I've had to take it once for service and it was done quickly. I've recommended them to my friends.

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I bought a travel trailer from them. The salesmen was very knowledgeable and they had so many to look at. I've had to take it once for service and it was done quickly. I've recommended them to my friends.