Giordano's

★★★☆☆
  • 130 E Randolph St

    Chicago, IL 60601

    Map & Directions
  • 312-616-1200

About Giordano's

Hours
Sat 11am-12am

Food

Food
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I had the worst service experience of my life here. My friend complained because it took almost an hour for them to make our pizza. I understand that these pizzas take a while to cook and a long wait is the norm, so I wasn't going to make a big deal about it, but it mattered to my friend. The manager reacted in the most immature, angry way, to the point of being verbally abusive. My friend continued to firmly but politely push his point. The manager was throwing around curse words, getting in my friend's face and all but hitting him. It was totally unexpected and kind of scary. Then the manager ripped the pizza out of my friend's hands and charged his card back and yelled 'THERE, now you can go wait somewhere else for your meal!!'. He continued to verbally abuse us as we walked out in a stunned silence.

I reported him to the corporate office the next day, but they never got back to me. After repeated phone calls and emails I still got no response whatsoever. I called other branches and one of the guys I talked to said it was a known problem at this branch, but the manager is related to one of the higher-ups in corporate and nothing is ever done about it.

It reminded me of another experience I witnessed a couple weeks earlier, when the manager had been berating one of the workers in the kitchen, loudly and angrily. It was awful to be around, but it wasn't directed at me so I didn't take action.

This was the worst service experience of my life, and I certainly will never go back. The fact that they keep a manager with known anger management problems in his position and ignore the complaints of the customers he harasses says a lot about them as an organization. Steer clear!

0
★☆☆☆☆

I had the worst service experience of my life here. My friend complained because it took almost an hour for them to make our pizza. I understand that these pizzas take a while to cook and a long wait is the norm, so I wasn't going to make a big deal about it, but it mattered to my friend. The manager reacted in the most immature, angry way, to the point of being verbally abusive. My friend continued to firmly but politely push his point. The manager was throwing around curse words, getting in my friend's face and all but hitting him. It was totally unexpected and kind of scary. Then the manager ripped the pizza out of my friend's hands and charged his card back and yelled 'THERE, now you can go wait somewhere else for your meal!!'. He continued to verbally abuse us as we walked out in a stunned silence.

I reported him to the corporate office the next day, but they never got back to me. After repeated phone calls and emails I still got no response whatsoever. I called other branches and one of the guys I talked to said it was a known problem at this branch, but the manager is related to one of the higher-ups in corporate and nothing is ever done about it.

It reminded me of another experience I witnessed a couple weeks earlier, when the manager had been berating one of the workers in the kitchen, loudly and angrily. It was awful to be around, but it wasn't directed at me so I didn't take action.

This was the worst service experience of my life, and I certainly will never go back. The fact that they keep a manager with known anger management problems in his position and ignore the complaints of the customers he harasses says a lot about them as an organization. Steer clear!

Pros: lots of cheese on the pizza

Cons: horrible service, long wait, mediocre ingredients

.

It took us almost an hour to get our pizza. When we asked for some compensation, such as a free soft drink, the manager was very domineering and rude in his responses. The pizza is decent, but nothing you couldn't get at a dozen other pizza joints downtown. If its quality you're looking for, try Coalfire.

0
★☆☆☆☆

It took us almost an hour to get our pizza. When we asked for some compensation, such as a free soft drink, the manager was very domineering and rude in his responses. The pizza is decent, but nothing you couldn't get at a dozen other pizza joints downtown. If its quality you're looking for, try Coalfire.

Pros: decent pizza

Cons: horrible service, long wait time for pizza

.

The delivery was promt and the pizza was at a perfect temperature when it arrived. For Chicago style pizza I dont think you can go wrong if you like cheesy pizza. This pizza was stuffed with massive amounts of cheese. If you are lactose intolerate avoid it.

2
★★★★★

The delivery was promt and the pizza was at a perfect temperature when it arrived. For Chicago style pizza I dont think you can go wrong if you like cheesy pizza. This pizza was stuffed with massive amounts of cheese. If you are lactose intolerate avoid it.

Pros: Pizza

Cons: None

.

I recently visited this Giordanos on my latest trip to Chicago and was pretty impressed. Although the pizza takes 35 minutes to prepare (at any Giordano's), the wait is worth it. Complete with TV screens to keep you entertained while you wait and a staff that waits on you without bothering you, this Giordano's was pretty impressive. I'd definitely visit this tucked away restauarant if I were going to Millineum Park again since it's so close by!

PROS: great food, close to the heart of downtown
CONS:

4
★★★★☆

I recently visited this Giordanos on my latest trip to Chicago and was pretty impressed. Although the pizza takes 35 minutes to prepare (at any Giordano's), the wait is worth it. Complete with TV screens to keep you entertained while you wait and a staff that waits on you without bothering you, this Giordano's was pretty impressive. I'd definitely visit this tucked away restauarant if I were going to Millineum Park again since it's so close by!

PROS: great food, close to the heart of downtown
CONS:

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.

Excellent pizza. Appetizers and salads were also very large and of above average quality.

Can get busy due to location but the employees hustle and try their best. Management needs to add staff.

2
★★★★★

Excellent pizza. Appetizers and salads were also very large and of above average quality.

Can get busy due to location but the employees hustle and try their best. Management needs to add staff.

Editorial from

In Short
Red-and-white tablecloths, family-sized tables and friendly staff contribute to the convivial atmosphere for those dining in, but this popular local restaurant chain is a favorite for takeout, too. Thin-crust pizzas are…

 

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