Masterpiece Cleaners

★☆☆☆☆

About Masterpiece Cleaners

Personal Services

Personal Services
More choices in Chicago:
Resultset_next

Devrim Cleaners & Devrim Cab

3134 N Southport Ave Ste 1 Chicago, IL

Resultset_next

Barry Regent Cleaners

3000 N Broadway St Chicago, IL

1.0 2
Hi! Sign in to let us know how Masterpiece Cleaners was?
Write a Review
.

I took a white sweater to them to have cleaned and got a pink sweater back. They obviously cleaned it with some garment that the color ran and told me it was pink when I brought it in. I told the owner I did not even own a pink sweater and she kept saying that I did. "No, you bring pink sweater in" she kept saying like I am a total moron. On top of this, the black sweater that they cleaned at the same time is now about 2 sizes too small for me, shrunk to a child's size. DON'T GO THERE...she pretends to not speak English when there is a problem and there is nobody else to deal with. There are a thousand other drycleaners that won't ruin your clothes and will treat you with respect.

0
★☆☆☆☆

I took a white sweater to them to have cleaned and got a pink sweater back. They obviously cleaned it with some garment that the color ran and told me it was pink when I brought it in. I told the owner I did not even own a pink sweater and she kept saying that I did. "No, you bring pink sweater in" she kept saying like I am a total moron. On top of this, the black sweater that they cleaned at the same time is now about 2 sizes too small for me, shrunk to a child's size. DON'T GO THERE...she pretends to not speak English when there is a problem and there is nobody else to deal with. There are a thousand other drycleaners that won't ruin your clothes and will treat you with respect.

Pros: located in the Fisher Building on S. Dearborn Street

Cons: Owner unreasonable, bad customer service, bad cleaning, don't care about customers

.

My husband and I used to bring our clothes to Masterpiece Cleaners because it is conveniently located in our apartment building. I took a dress to get cleaned, and when it was returned to me there was a stain on the front and a hole in the back. When I brought the dress back to Masterpiece, the store manager and I discussed the possibility of them paying for my dress. I explained to the store manager that I'd only had the dress for a month and that I'd only worn it once. When I presented my receipt, she told me that she would pay the cost of the dress, but she would not clean my clothes anymore because it was "too hard." She was very rude and acted as if I'd done something wrong.

When I returned to the cleaners to pick up my check, the store manager told me that she did not have a check for me and that the factory manager needed to speak with me. Needless to say, the factory manager was not in at the time, so the store manager asked me to come back. This situation has not been resolved because Masterpiece Cleaners is giving me the run around. Bring your clothes there at your own risk. If they damage your clothes, they will not pay.

0
★☆☆☆☆

My husband and I used to bring our clothes to Masterpiece Cleaners because it is conveniently located in our apartment building. I took a dress to get cleaned, and when it was returned to me there was a stain on the front and a hole in the back. When I brought the dress back to Masterpiece, the store manager and I discussed the possibility of them paying for my dress. I explained to the store manager that I'd only had the dress for a month and that I'd only worn it once. When I presented my receipt, she told me that she would pay the cost of the dress, but she would not clean my clothes anymore because it was "too hard." She was very rude and acted as if I'd done something wrong.

When I returned to the cleaners to pick up my check, the store manager told me that she did not have a check for me and that the factory manager needed to speak with me. Needless to say, the factory manager was not in at the time, so the store manager asked me to come back. This situation has not been resolved because Masterpiece Cleaners is giving me the run around. Bring your clothes there at your own risk. If they damage your clothes, they will not pay.

Pros: Convenient (located in the Fisher Building)

Cons: Will not accept responsibility for damaging clothes; most times clothes have ironed-in wrinkles

 

Wait, you're the expert.

If you've been to or used Masterpiece Cleaners, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review