Lord & Hunt Orland Jewelers

★★★★☆

About Lord & Hunt Orland Jewelers

Hours
Mon - Fri, 10am - 5:30; Sat, 10am - 4pm; Sun, Closed

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I was referred to Lord and Hunt Jewelers by my neighbor , I wanted a diamond engagement ring and for the diamond I wanted , they beat everyone else's price. I put the wedding ring in layaway for pick up this spring . I was happy with the

3
★★★★★

I was referred to Lord and Hunt Jewelers by my neighbor , I wanted a diamond engagement ring and for the diamond I wanted , they beat everyone else's price. I put the wedding ring in layaway for pick up this spring . I was happy with the

.

My boyfriend surprised me with a gorgeous ring from Lord and Hunt Jewelers for Christmas this year. It is the prettiest ring I have ever seen, The diamonds are perfect quality as with the setting of the ring. I went in to get it cleaned

3
★★★★★

My boyfriend surprised me with a gorgeous ring from Lord and Hunt Jewelers for Christmas this year. It is the prettiest ring I have ever seen, The diamonds are perfect quality as with the setting of the ring. I went in to get it cleaned

.

My fiancee purchased my engagement ring here. The diamond chipped about 3 weeks after we got engaged. We took it in and they placed the blame on me and said we had to pay to have the diamond re-cut. Little did I know that Lord & Hunt acquired this diamond from an estate. My fiancee wasn't quite sure what that meant, but he purchased the diamond anyway. For all I know, the diamond was pried off of some cold, dead hand and is 100 years old! No wonder it chipped!

It was turned over to Lord & Hunt 4 weeks ago. The woman said it would take 2 to 3 weeks to have it re-cut and sent back.

Last Friday, my fiancee called to see where they were in the process and they told him it was finished and shipped UPS ground and should arrive on Monday, or Tuesday at the latest. Tuesday came around, still no phone call, so I called them. The woman was rude on the phone and informed me that my fiancee had already called. That's nice, so where's the ring? Still not in! And they don't know when it will be in or if it's even done yet!!! This is the worst customer service I've ever experienced...if you can even call it service. I went to a site online and there has already been another complaint filed against Lord & Hunt. The store's website also claims it is a member of the bureau of better business, and they aren't!! These people lie and scam to get your money. Don't go there!!!

0
★☆☆☆☆

My fiancee purchased my engagement ring here. The diamond chipped about 3 weeks after we got engaged. We took it in and they placed the blame on me and said we had to pay to have the diamond re-cut. Little did I know that Lord & Hunt acquired this diamond from an estate. My fiancee wasn't quite sure what that meant, but he purchased the diamond anyway. For all I know, the diamond was pried off of some cold, dead hand and is 100 years old! No wonder it chipped!

It was turned over to Lord & Hunt 4 weeks ago. The woman said it would take 2 to 3 weeks to have it re-cut and sent back.

Last Friday, my fiancee called to see where they were in the process and they told him it was finished and shipped UPS ground and should arrive on Monday, or Tuesday at the latest. Tuesday came around, still no phone call, so I called them. The woman was rude on the phone and informed me that my fiancee had already called. That's nice, so where's the ring? Still not in! And they don't know when it will be in or if it's even done yet!!! This is the worst customer service I've ever experienced...if you can even call it service. I went to a site online and there has already been another complaint filed against Lord & Hunt. The store's website also claims it is a member of the bureau of better business, and they aren't!! These people lie and scam to get your money. Don't go there!!!

Pros: None

Cons: Rude staff, poor customer service

.

Lord and Hunt sold my fiancee a diamond that was acquired through an estate. Three weeks after he proposed, the diamond chipped. That was when I found out where the diamond actually came from. They won't take responsibility for the fact that the diamond chipped. It is quite possible that it is incredibly old and was pried off of some dead woman's hand!! Now, we have to pay out of pocket to have the diamond re-cut and I'm going to lose a point on it. We were told it would be 2 to 3 weeks to get the ring back and it has been 4. After several phone calls by myself and my fiancee, they have been rude and indignant to us. Lord & Hunt claimed it was shipped on Friday, but now go back on that and say that the ring hasn't even been cut yet! DO NOT GO THERE OR YOU WILL END UP WITH A MAJOR HEADACHE!!!!

1
★☆☆☆☆

Lord and Hunt sold my fiancee a diamond that was acquired through an estate. Three weeks after he proposed, the diamond chipped. That was when I found out where the diamond actually came from. They won't take responsibility for the fact that the diamond chipped. It is quite possible that it is incredibly old and was pried off of some dead woman's hand!! Now, we have to pay out of pocket to have the diamond re-cut and I'm going to lose a point on it. We were told it would be 2 to 3 weeks to get the ring back and it has been 4. After several phone calls by myself and my fiancee, they have been rude and indignant to us. Lord & Hunt claimed it was shipped on Friday, but now go back on that and say that the ring hasn't even been cut yet! DO NOT GO THERE OR YOU WILL END UP WITH A MAJOR HEADACHE!!!!

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