A A Calabrese Heating Cooling

★★★★☆

About A A Calabrese Heating Cooling

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Home Construction & Remodeling

Home Construction & Remodeling
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ONE THING PHIL,U ARE NOT IN BBB U ARE LIAR AND CROOK,RIP OFF...

0
★☆☆☆☆

ONE THING PHIL,U ARE NOT IN BBB U ARE LIAR AND CROOK,RIP OFF...

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I contacted A a Calabrese Heating & Cooling yesterday evening due to a leak in our vents, causing carbon minoxide to seep out into our home.

We we're scheduled for an appointment with Tony this morning at 8:30am sharp.
We awoke early and took the morning off to make sure we had our problem resolved.

9:30, and still no Tony; not to mention not even a phone call!
We called and left several messages with the company and on Tony's cell; and at around 10:00am, Tony finally picked up. He told us that he would be late (very courtious I may add). I asked how long it would be, being I had only taken the morning off. He told me that he should be at our home within 10minutes; though then asking for our address and directions; in which he was given yesterday evening. It has been yet 45 minutes, and still no Tony; nor any kind/type of phone call.

I contacted this company due to the rave review's; however have learned since that these review's are those of the employees of A a Calabrese Heating & Cooling using each own's email to create an account and place wonderful facts and review's about the company they work for.

This is a little known/old trick most companies will use; being I own my own.

0
★☆☆☆☆

I contacted A a Calabrese Heating & Cooling yesterday evening due to a leak in our vents, causing carbon minoxide to seep out into our home.

We we're scheduled for an appointment with Tony this morning at 8:30am sharp.
We awoke early and took the morning off to make sure we had our problem resolved.

9:30, and still no Tony; not to mention not even a phone call!
We called and left several messages with the company and on Tony's cell; and at around 10:00am, Tony finally picked up. He told us that he would be late (very courtious I may add). I asked how long it would be, being I had only taken the morning off. He told me that he should be at our home within 10minutes; though then asking for our address and directions; in which he was given yesterday evening. It has been yet 45 minutes, and still no Tony; nor any kind/type of phone call.

I contacted this company due to the rave review's; however have learned since that these review's are those of the employees of A a Calabrese Heating & Cooling using each own's email to create an account and place wonderful facts and review's about the company they work for.

This is a little known/old trick most companies will use; being I own my own.

Pros: Open Late

Cons: Not Reliable

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My experience with this company indicated lack professionalism on their end. I placed a phone call to Calabrese today in order to understand the services provided during a furnace maintenance call. I feel compelled to share my experiences since Google reviews were positive overall.

The gentleman that answered the phone was using a speaker phone with poor reception. When I asked him if he would remove the conversation from speaker or speak a bit louder, he explained that he did not have a handset on his phone. (wow!) I then asked the question "What services are provided during a regular maintenance call?" He responded with "Are you located near our office?" I responded yes and he asked when they could come out to do maintenance. My response was "Within the next week or two but before I schedule an appointment, I would like to understand the services provided during a maintenance call." He abruptly responded with "we are no longer taking new customers." I do not consider this behavior professional and would not expect their behavior to be much different during a service call. He was clearly concerned more about scheduling and appointment to guarantee income, vs. educating/selling his services. The behavior is also consistent with the review from the customer titled "No Show". Buyers Beware!

0
★☆☆☆☆

My experience with this company indicated lack professionalism on their end. I placed a phone call to Calabrese today in order to understand the services provided during a furnace maintenance call. I feel compelled to share my experiences since Google reviews were positive overall.

The gentleman that answered the phone was using a speaker phone with poor reception. When I asked him if he would remove the conversation from speaker or speak a bit louder, he explained that he did not have a handset on his phone. (wow!) I then asked the question "What services are provided during a regular maintenance call?" He responded with "Are you located near our office?" I responded yes and he asked when they could come out to do maintenance. My response was "Within the next week or two but before I schedule an appointment, I would like to understand the services provided during a maintenance call." He abruptly responded with "we are no longer taking new customers." I do not consider this behavior professional and would not expect their behavior to be much different during a service call. He was clearly concerned more about scheduling and appointment to guarantee income, vs. educating/selling his services. The behavior is also consistent with the review from the customer titled "No Show". Buyers Beware!

Cons: Poor Customer Service

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Saturday afternoon, 2 pm no heat. What are the odds of finding someone the same day, with parts, to fix electronic furnace of a specific brand? Apparently, with the help of Citysearch, very good.

Called Mr. Calabrese out of the blue, came within a couple of hours, diagnosed the problem within minutes, fixed it, checked the rest of the furnace just to make sure everything was working properly.

Saturday afternoon, 5pm, there is heat in the apartment...2 stickers with Mr. Calabrese's phone number firmly attached to a furnace and a boiler...wishing all of life was that easy.

2
★★★★★

Saturday afternoon, 2 pm no heat. What are the odds of finding someone the same day, with parts, to fix electronic furnace of a specific brand? Apparently, with the help of Citysearch, very good.

Called Mr. Calabrese out of the blue, came within a couple of hours, diagnosed the problem within minutes, fixed it, checked the rest of the furnace just to make sure everything was working properly.

Saturday afternoon, 5pm, there is heat in the apartment...2 stickers with Mr. Calabrese's phone number firmly attached to a furnace and a boiler...wishing all of life was that easy.

Pros: Everything

Cons: None

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Repairman diagnosed the problem quickly and drove all around the city to find a hard-to-find part. Great service!

2
★★★★★

Repairman diagnosed the problem quickly and drove all around the city to find a hard-to-find part. Great service!

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I have a condo I am renting out in Chicago since my company relocated me to NYC. I had a couple minor issues come up with the heater not working properly and Phil helped me immensely. Then we had a bigger problem with the A/C going out completely. As it turned out the original installation was not done up to Chicago Code and there was a lot of work to be done. Phil was professional, thorough and provided several options for the repairs. He gave me more information than I would ever have needed or expected. I feel like I now know He was able to get the work done at a fair price and without "upselling" me on anything unneccessary. I have never actually met Phil because I am living in NYC, but I would easily recommend Calabrese to anyone.

2
★★★★★

I have a condo I am renting out in Chicago since my company relocated me to NYC. I had a couple minor issues come up with the heater not working properly and Phil helped me immensely. Then we had a bigger problem with the A/C going out completely. As it turned out the original installation was not done up to Chicago Code and there was a lot of work to be done. Phil was professional, thorough and provided several options for the repairs. He gave me more information than I would ever have needed or expected. I feel like I now know He was able to get the work done at a fair price and without "upselling" me on anything unneccessary. I have never actually met Phil because I am living in NYC, but I would easily recommend Calabrese to anyone.

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Finally, a company with the "old time" values. Phil was great. He originally came out over a year ago to replace our old system that had flooded our downstairs. My husband was the one to deal with Phil. He said he had done a great job, "above the call of duty." I would soon find this out for myself. Our unit was not blowing cold air. I put in a call to him and he came out within a few hours (he was in the neighborhood anyway). He REMEMBERED me and my husband. He was very friendly, and honest about what the issues were and what needed to be done. He was able to resolve the matter quickly and very efficiently. I have found an HVAC person for life!!!! It is so great to have found someone who really cares about his customers again. I love it!!!

2
★★★★★

Finally, a company with the "old time" values. Phil was great. He originally came out over a year ago to replace our old system that had flooded our downstairs. My husband was the one to deal with Phil. He said he had done a great job, "above the call of duty." I would soon find this out for myself. Our unit was not blowing cold air. I put in a call to him and he came out within a few hours (he was in the neighborhood anyway). He REMEMBERED me and my husband. He was very friendly, and honest about what the issues were and what needed to be done. He was able to resolve the matter quickly and very efficiently. I have found an HVAC person for life!!!! It is so great to have found someone who really cares about his customers again. I love it!!!

.

I would like to share my experience with the Internet audience regarding this company (CALABRESE HEATING). I had an issue this summer with my air-condition. I had call a company prior to calling Calabrese Heating, I had explained my problem in detail to the service team at this other company (Four Seasons), which they suggested they would send someone out. Well they did send someone who suggested that I replace my system that it was older and it probably meet its normal life expectancy. Well I decided that I should look further into this, I called another company I had noticed in the local paper and asked about replacement, considering what was told to me about my unit prior to. They didn?t even suggest coming out they quoted over the phone? Then I searched and found a diamond in the rough, (Calabrese Heating) this company responded to my call with-in 2 hours I explained to the service man that I had someone out prior and explained what they suggested however this service person (Phil) told me that he would look into the trouble and determine what was going on. With-in 5 min he had an answer to my hot home, which did not include costly replacement nor did it require him to return. He found that an electrical component failed, explained cost to repair, suggested a service maintenance schedule with his company, went to his truck and returned with the repair part. The unit has been working perfectly since! I explained to him that every person in need of repairs need to call him.

2
★★★★★

I would like to share my experience with the Internet audience regarding this company (CALABRESE HEATING). I had an issue this summer with my air-condition. I had call a company prior to calling Calabrese Heating, I had explained my problem in detail to the service team at this other company (Four Seasons), which they suggested they would send someone out. Well they did send someone who suggested that I replace my system that it was older and it probably meet its normal life expectancy. Well I decided that I should look further into this, I called another company I had noticed in the local paper and asked about replacement, considering what was told to me about my unit prior to. They didn?t even suggest coming out they quoted over the phone? Then I searched and found a diamond in the rough, (Calabrese Heating) this company responded to my call with-in 2 hours I explained to the service man that I had someone out prior and explained what they suggested however this service person (Phil) told me that he would look into the trouble and determine what was going on. With-in 5 min he had an answer to my hot home, which did not include costly replacement nor did it require him to return. He found that an electrical component failed, explained cost to repair, suggested a service maintenance schedule with his company, went to his truck and returned with the repair part. The unit has been working perfectly since! I explained to him that every person in need of repairs need to call him.

Pros: Very pleasant, prompt, through & knowledgeable

Cons: There?s not a set standard amongst companies like this one

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My husband asked me to call someone to repair our furnace, which was making a load noise that seemed to have a personality of it own. I did a search on the net and found a local Co to come out. The repairman found a piece of paper in the blower, which caused the rattle or racket and charged us for a simple service call, however he did suggest service schedule with the company and if we?d review the company for our experience and reference. Well we strongly recommend this company and have referred to our family members for future issues, and our referral is open to any one in need. Thank you again ?Calabrese Heating? for your professionalism and ethics.

2
★★★★★

My husband asked me to call someone to repair our furnace, which was making a load noise that seemed to have a personality of it own. I did a search on the net and found a local Co to come out. The repairman found a piece of paper in the blower, which caused the rattle or racket and charged us for a simple service call, however he did suggest service schedule with the company and if we?d review the company for our experience and reference. Well we strongly recommend this company and have referred to our family members for future issues, and our referral is open to any one in need. Thank you again ?Calabrese Heating? for your professionalism and ethics.

Pros: On time / Well informed

Cons: Non

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Review Posted By: Rafiv 8-02-05

The reference made No Show?

Read carefully and understand misleading context that is total lies posted by Rafiv on 8-02-05.
** failed to show in the window in the window of time I was quoted. later showed late and without the proper equipment to complete the job. refused to return same day to complet the job. rude. unprofessional, in fact, told me "i don't fell like doing this for you." never returned. good luck, if you take the risk. **

Plese disregard this review, we have been in business for 20 + years with great standing with the B B B

Phil Calabrese

2
★★★★★

Review Posted By: Rafiv 8-02-05

The reference made No Show?

Read carefully and understand misleading context that is total lies posted by Rafiv on 8-02-05.
** failed to show in the window in the window of time I was quoted. later showed late and without the proper equipment to complete the job. refused to return same day to complet the job. rude. unprofessional, in fact, told me "i don't fell like doing this for you." never returned. good luck, if you take the risk. **

Plese disregard this review, we have been in business for 20 + years with great standing with the B B B

Phil Calabrese

Pros: Fast and Reliable

Cons: Cheep

.

failed to show in the window in the window of time I was quoted. later showed late and without the proper equipment to complete the job. refused to return same day to complet the job. rude. unprofessional, in fact, told me "i don't fell like doing this for you." never returned.

good luck, if you take the risk.

0
★☆☆☆☆

failed to show in the window in the window of time I was quoted. later showed late and without the proper equipment to complete the job. refused to return same day to complet the job. rude. unprofessional, in fact, told me "i don't fell like doing this for you." never returned.

good luck, if you take the risk.

.

It was an extremely chilly Sunday night at 2am when my heat stopped functioning. I searched the Internet for a service provider in my area and found Calabrese Heating on City Search. I called them for repair and they arrived within 1 hour of my call. I was impressed by their prompt response and their ability to repair the furnace as quickly as they did. I would like to thank City Search for listing such a company and for the wonderful service person that expedited my call.

Thank you,
Grace Kolodziejska

2
★★★★★

It was an extremely chilly Sunday night at 2am when my heat stopped functioning. I searched the Internet for a service provider in my area and found Calabrese Heating on City Search. I called them for repair and they arrived within 1 hour of my call. I was impressed by their prompt response and their ability to repair the furnace as quickly as they did. I would like to thank City Search for listing such a company and for the wonderful service person that expedited my call.

Thank you,
Grace Kolodziejska

Pros: Punctual, Efficient, Steadfast

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