Discount Tire

★★★☆☆
America's Largest Independent Tire Dealer
  • 7051 Fincham Dr.

    Rockford, IL 61108

    Map & Directions

About Discount Tire

Hours
Mon-Fri 8am-6pm; Sat 8am-5pm; Sunday Closed

Automotive

Automotive
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3.0 4
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Discount tire has always done a fine job for me. I find they have the best prices and the best service. I have bought 3 sets of tires from them and I am buying another set today!

5
★★★★★

Discount tire has always done a fine job for me. I find they have the best prices and the best service. I have bought 3 sets of tires from them and I am buying another set today!

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I have never met a satisfied customer that has done business with discount tire, its always the same thing (I can I check for a cheaper price ) then bang! your out the door and down the road before you know what happens, they got my wife there after I talked to them on the phone.I came home from work and there was the tires on the car I did not want THANKS!

1
★☆☆☆☆

I have never met a satisfied customer that has done business with discount tire, its always the same thing (I can I check for a cheaper price ) then bang! your out the door and down the road before you know what happens, they got my wife there after I talked to them on the phone.I came home from work and there was the tires on the car I did not want THANKS!

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I walked into this Discount Tire Company in Rockford with a printout of the specific tire I wanted and asked if they could match their own web site price. The salesman said sure. But what they did was and without telling me was sold me a completely different brand cheaper tire never told me. Now it is my fault. I have spoke with an assistant manager at Discount Tire of Rockford and the store manager at Discount Tire of Rockford and all they will do for me is give me credit towards the original tires I wanted. Yes I have to pay more now to get the tires I originally asked for! This according to the store manager is completely my fault for not looking at the receipt and realizing that the sales man took it upon himself to sell me whatever tires he felt like at the time. I being a trustworthy person didn't think I needed to check the receipt and make sure that the sales man sold me WHAT I ASKED FOR! It is my fault that I didn't check to make sure I had an HONEST salesman. Now all the store manager will tell me over and over is that this kind of thing does not happen at his store. WHAT? It just did! And he will do NOTHING but make me pay more money for the tires I went in with a print out of to originally buy! Come to find out a person I work with had the same thing happen. He went in pointed at a tire THAT WAS ON DISPLAY. Then he was given a completely different tire. Had it installed and never was told about the SWITCH! But this doesn't happen! Yeah Right. I work with 12 other people. Those are not very good odds that "THIS DOES NOT HAPPEN AT THIS STORE!!!" I am trying to contact the area manager. I have called three times and have not received a call back. I have emailed on their own website and all I have received is an automated response, a generic response from someone saying someone will contact me shortly, and a response from the same store manager who will not take any responsibility for what happened at his store. All I have to say is BEWARE! Ask for a specific tire and get a different one and it will be your fault!

1
★☆☆☆☆

I walked into this Discount Tire Company in Rockford with a printout of the specific tire I wanted and asked if they could match their own web site price. The salesman said sure. But what they did was and without telling me was sold me a completely different brand cheaper tire never told me. Now it is my fault. I have spoke with an assistant manager at Discount Tire of Rockford and the store manager at Discount Tire of Rockford and all they will do for me is give me credit towards the original tires I wanted. Yes I have to pay more now to get the tires I originally asked for! This according to the store manager is completely my fault for not looking at the receipt and realizing that the sales man took it upon himself to sell me whatever tires he felt like at the time. I being a trustworthy person didn't think I needed to check the receipt and make sure that the sales man sold me WHAT I ASKED FOR! It is my fault that I didn't check to make sure I had an HONEST salesman. Now all the store manager will tell me over and over is that this kind of thing does not happen at his store. WHAT? It just did! And he will do NOTHING but make me pay more money for the tires I went in with a print out of to originally buy! Come to find out a person I work with had the same thing happen. He went in pointed at a tire THAT WAS ON DISPLAY. Then he was given a completely different tire. Had it installed and never was told about the SWITCH! But this doesn't happen! Yeah Right. I work with 12 other people. Those are not very good odds that "THIS DOES NOT HAPPEN AT THIS STORE!!!" I am trying to contact the area manager. I have called three times and have not received a call back. I have emailed on their own website and all I have received is an automated response, a generic response from someone saying someone will contact me shortly, and a response from the same store manager who will not take any responsibility for what happened at his store. All I have to say is BEWARE! Ask for a specific tire and get a different one and it will be your fault!

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They're always really nice at Discount Tire and their prices are fair. They have very good customer service. Once I was in a hurry and they made sure that I got right in and out. Twice they have fixed a flat on a older tire that was not from them for no charge and just told me to remember them when I was ready to buy new tires. And that's why we do buy our tires from them when we need to and would definitely recommend them to anybody that needs to purchase tires.

5
★★★★★

They're always really nice at Discount Tire and their prices are fair. They have very good customer service. Once I was in a hurry and they made sure that I got right in and out. Twice they have fixed a flat on a older tire that was not from them for no charge and just told me to remember them when I was ready to buy new tires. And that's why we do buy our tires from them when we need to and would definitely recommend them to anybody that needs to purchase tires.

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