Elegant Brides

★★★☆☆
  • 300 Junction Dr

    Glen Carbon, IL 62034

    Map & Directions
  • 618-656-5353

About Elegant Brides

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I went in with really low expectations because I'm not into the princess fairy bride BS and, come on, the place is called Elegant Brides. I was actually surprised by how helpful the staff was. The lady who helped me found an awesome dress for me (she actually listened to what I wanted and didn't make assumptions!), helped me try it on, and made suggestions that weren't pushy. She had a good sense of humor, put me at ease, and was always there to tell me I looked beautiful, which is cheesy but cute at the same time. Maybe I got lucky, but the whole process was quick, painless, and the dress cost $150. Win.

5
★★★★★

I went in with really low expectations because I'm not into the princess fairy bride BS and, come on, the place is called Elegant Brides. I was actually surprised by how helpful the staff was. The lady who helped me found an awesome dress for me (she actually listened to what I wanted and didn't make assumptions!), helped me try it on, and made suggestions that weren't pushy. She had a good sense of humor, put me at ease, and was always there to tell me I looked beautiful, which is cheesy but cute at the same time. Maybe I got lucky, but the whole process was quick, painless, and the dress cost $150. Win.

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Elegant brides was wonderful when trying to get our business. They were attentive, offered bottled water, it was "hun" this and "hun" that. I was very pleased with them and raved about their outstanding customer service. UNTIL all my bridesmaid dresses came in two sizes too big (in hopes they would get our alteration business). However their alterations are way over priced! THE WORST IS STILL TO COME. My husbad and his groomsmen all went to get their tuxes together and the pants were approx. 4 inches too short on every one of them, the sleeves were about 3 inches too short, and Elegant Brides refused to fix them!! My husband looked like Pee Wee Herman!!!! My husband refused to leave until his was fixed. They eventually did it with a few sassy comments but refused to fix the rest because they closed in 2 hours!!!! we had 7 bridesmaids, 7 groomsmen, 2 ushers, 2 flower girls, and 1 ring bearer. every single one of them has something wrong with their attire. ONE GROOMSMAN DIDN'T EVEN HAVE THE SAME SHIRT AND ANOTHER HAD TO WEAR HIS PANTS HALF WAY DOWN HIS BUTT SO HIS SOCKS WOULDN'T SHOW!!! Upon returning the garments, we were asked how everything was. When we began to very politely express our concerns we were told to leave because we were disrupting the bride trying on a dress IN THE OTHER ROOM! Elegant Brides is a mess and they need to improve their customer service immensly to compete in a down enconomy. I will continue to voice my concerns about their service to everyone I know!! THANK YOU ELEGANT BRIDES FOR CAUSING MORE STRESS ON MY DAY... I REALLY NEEDED IT!!!

1
★☆☆☆☆

Elegant brides was wonderful when trying to get our business. They were attentive, offered bottled water, it was "hun" this and "hun" that. I was very pleased with them and raved about their outstanding customer service. UNTIL all my bridesmaid dresses came in two sizes too big (in hopes they would get our alteration business). However their alterations are way over priced! THE WORST IS STILL TO COME. My husbad and his groomsmen all went to get their tuxes together and the pants were approx. 4 inches too short on every one of them, the sleeves were about 3 inches too short, and Elegant Brides refused to fix them!! My husband looked like Pee Wee Herman!!!! My husband refused to leave until his was fixed. They eventually did it with a few sassy comments but refused to fix the rest because they closed in 2 hours!!!! we had 7 bridesmaids, 7 groomsmen, 2 ushers, 2 flower girls, and 1 ring bearer. every single one of them has something wrong with their attire. ONE GROOMSMAN DIDN'T EVEN HAVE THE SAME SHIRT AND ANOTHER HAD TO WEAR HIS PANTS HALF WAY DOWN HIS BUTT SO HIS SOCKS WOULDN'T SHOW!!! Upon returning the garments, we were asked how everything was. When we began to very politely express our concerns we were told to leave because we were disrupting the bride trying on a dress IN THE OTHER ROOM! Elegant Brides is a mess and they need to improve their customer service immensly to compete in a down enconomy. I will continue to voice my concerns about their service to everyone I know!! THANK YOU ELEGANT BRIDES FOR CAUSING MORE STRESS ON MY DAY... I REALLY NEEDED IT!!!

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HORRIBLE!!!! Rude on the phone & said they didnt have time to help me bc they had lines of people so... I went to the store & there was no one there!!

1
★☆☆☆☆

HORRIBLE!!!! Rude on the phone & said they didnt have time to help me bc they had lines of people so... I went to the store & there was no one there!!

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I recently ordered dresses for my bridesmaids through Elegant Brides. I first went there not really knowing what I was looking for, and the ladies there were very helpful and extremely nice. They never made me feel smothered or ignored. They let me and my girls browse the store and were always there when we needed help. The store was very nicely organized. The dress order came in earlier than expected and everything looks great! I highly recommend shopping here!

5
★★★★★

I recently ordered dresses for my bridesmaids through Elegant Brides. I first went there not really knowing what I was looking for, and the ladies there were very helpful and extremely nice. They never made me feel smothered or ignored. They let me and my girls browse the store and were always there when we needed help. The store was very nicely organized. The dress order came in earlier than expected and everything looks great! I highly recommend shopping here!

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I was impressed with the store's selection. They carry a lot of different designers, also. The staff were helpful and nice. They were always willing to go the extra mile to make me happy.

5
★★★★★

I was impressed with the store's selection. They carry a lot of different designers, also. The staff were helpful and nice. They were always willing to go the extra mile to make me happy.

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I've been in the Elegant Brides store several times in the past several years. My first experience was when I was shopping for my own bridal gown. My first purchase was recently when I bought a bridesmaid dress for a friend's wedding. The selection is nice and organized and the dressing rooms are spacious. However, each time I was in the store I couldn't help but be turned off by the attitude of one particular staff member (I believe she is the owner). During each visit, I witnessed her insulting the staff, selection and service of various other bridal shops in the area. As a former satisfied customer of several of the other shops, I couldn't help but be turned off by her "jabs" at these other businesses. In addition, each time I have been in the store I have seen her make fun of her own customers and their style choices or even personal traits. Perhaps this is petty, but if her service and selection really are second to none, perhaps it would be best to be a bit more humble and simply let those aspects of her business speak for themselves. I also think it is very unprofessional to insult your own customers after they have most likely invested considerable amounts of money. I have purchased my dress at this store because that is what my friend wants for all of her bridesmaids, but I find it difficult to stomach turning my money over to a vendor who, in my eyes, does not operate in a respectable manner.

2
★★☆☆☆

I've been in the Elegant Brides store several times in the past several years. My first experience was when I was shopping for my own bridal gown. My first purchase was recently when I bought a bridesmaid dress for a friend's wedding. The selection is nice and organized and the dressing rooms are spacious. However, each time I was in the store I couldn't help but be turned off by the attitude of one particular staff member (I believe she is the owner). During each visit, I witnessed her insulting the staff, selection and service of various other bridal shops in the area. As a former satisfied customer of several of the other shops, I couldn't help but be turned off by her "jabs" at these other businesses. In addition, each time I have been in the store I have seen her make fun of her own customers and their style choices or even personal traits. Perhaps this is petty, but if her service and selection really are second to none, perhaps it would be best to be a bit more humble and simply let those aspects of her business speak for themselves. I also think it is very unprofessional to insult your own customers after they have most likely invested considerable amounts of money. I have purchased my dress at this store because that is what my friend wants for all of her bridesmaids, but I find it difficult to stomach turning my money over to a vendor who, in my eyes, does not operate in a respectable manner.

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I was very disappointed to read that Beth B delivered such a terrible & unbelievable review. I have been a very satisfied customer of Elegant Brides for years. My daughters & I have all purchased gowns from their shop. I purchased my wedding gown, size 24W, from them last year as well as my daughters? bridesmaid dresses. They treated me with the utmost respect & made me feel very welcomed every time I came into the shop. I felt their selection was vast & the service excellent. The girls at Elegant Brides always greeted me by name with a warm friendly smile. I highly recommend visiting Elegant Brides for any formalwear need.

5
★★★★★

I was very disappointed to read that Beth B delivered such a terrible & unbelievable review. I have been a very satisfied customer of Elegant Brides for years. My daughters & I have all purchased gowns from their shop. I purchased my wedding gown, size 24W, from them last year as well as my daughters? bridesmaid dresses. They treated me with the utmost respect & made me feel very welcomed every time I came into the shop. I felt their selection was vast & the service excellent. The girls at Elegant Brides always greeted me by name with a warm friendly smile. I highly recommend visiting Elegant Brides for any formalwear need.

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