Lombard Hobbies

★★★☆☆
  • 524 E Saint Charles Pl

    Lombard, IL 60148

    Map & Directions
  • 630-620-1084

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So I purchased a train set about three weeks ago and when I got home and opened the package, one of the tanker cars wheels were off, no big deal right?...So I tried putting them back on myself but couldn't and went back to the store with my two year old daughter and asked one of the employees if he could do it. Well he did but in the process broke the coupling off by mistake. So he brought the car up to the owner behind the register and he informed me it wasn't his problem and to contact the manufacturer. As I stood there and asked what they were gonna do he informed the employee to switch the cars out instead in a very rude, demeaning way. He then proceeded to tell me he doesn't want my business anymore because I was the one who F#!$&*D it up and it wasn't his responsibility. So he's dropping F bombs in front of my daughter and I lost it. I was furious and informed him that his employee is the one who accidently broke the coupling off, not me. This by far is the worst customer service I have ever experienced and I will report him to the BBB. I would advise anyone out there if you need to shop for your hobby, go to Americas Best Train and Hobby in Itasca and stay away from the jerk at this place. If he didn't have a handicap, who knows what would have happened for him to swear like that in front of my daughter.

1
★☆☆☆☆

So I purchased a train set about three weeks ago and when I got home and opened the package, one of the tanker cars wheels were off, no big deal right?...So I tried putting them back on myself but couldn't and went back to the store with my two year old daughter and asked one of the employees if he could do it. Well he did but in the process broke the coupling off by mistake. So he brought the car up to the owner behind the register and he informed me it wasn't his problem and to contact the manufacturer. As I stood there and asked what they were gonna do he informed the employee to switch the cars out instead in a very rude, demeaning way. He then proceeded to tell me he doesn't want my business anymore because I was the one who F#!$&*D it up and it wasn't his responsibility. So he's dropping F bombs in front of my daughter and I lost it. I was furious and informed him that his employee is the one who accidently broke the coupling off, not me. This by far is the worst customer service I have ever experienced and I will report him to the BBB. I would advise anyone out there if you need to shop for your hobby, go to Americas Best Train and Hobby in Itasca and stay away from the jerk at this place. If he didn't have a handicap, who knows what would have happened for him to swear like that in front of my daughter.

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This isn't The Ritz. There are no waiters with gloved hands to lead you around the store. You come here because you know what you want and you want to pay the lowest price for it.

This is only the best kept secret in Chicagoland. The prices are the cheapest.for trains in the area.

4
★★★★☆

This isn't The Ritz. There are no waiters with gloved hands to lead you around the store. You come here because you know what you want and you want to pay the lowest price for it.

This is only the best kept secret in Chicagoland. The prices are the cheapest.for trains in the area.

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Worst customer service. Owner (CASHIER) does not have time to answer ??? and talks and treats you like you are dumb but he does have a good slection and i will go back. I just will never talk to him

1
★☆☆☆☆

Worst customer service. Owner (CASHIER) does not have time to answer ??? and talks and treats you like you are dumb but he does have a good slection and i will go back. I just will never talk to him

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This is the worst customer service experience that I've ever had. I went to the store, found what I wanted, and went up front to pay. The cashier was talking with a friend and ignored me. I took another turn through the store, went back to the cashier, and was ignored again. I walked around again figuring that sooner or later they would have to stop talking. I went back up front a third time and was again ignored. This time I put the merchandise back up on the shelves and left. They lost over $200.00 in sales, and me as a customer, I will never go back again.

1
★☆☆☆☆

This is the worst customer service experience that I've ever had. I went to the store, found what I wanted, and went up front to pay. The cashier was talking with a friend and ignored me. I took another turn through the store, went back to the cashier, and was ignored again. I walked around again figuring that sooner or later they would have to stop talking. I went back up front a third time and was again ignored. This time I put the merchandise back up on the shelves and left. They lost over $200.00 in sales, and me as a customer, I will never go back again.

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They have a good selection for start up hobby enthusiest. They have a good display for model trains, cars and airplanes. They also have a variety of model paint if you want to paint your cars. Parking is not a problem and pricing is good. Lombard hobbies don't have a great selection of remote control vehicles but if you are looking for a gift of put it together models, check out this store.

4
★★★★☆

They have a good selection for start up hobby enthusiest. They have a good display for model trains, cars and airplanes. They also have a variety of model paint if you want to paint your cars. Parking is not a problem and pricing is good. Lombard hobbies don't have a great selection of remote control vehicles but if you are looking for a gift of put it together models, check out this store.

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They have a good selection for start up hobby enthusiest. They have a good display for model trains, cars and airplanes. They also have a variety of model paint if you want to paint your cars. Parking is not a problem and pricing is

4
★★★★★

They have a good selection for start up hobby enthusiest. They have a good display for model trains, cars and airplanes. They also have a variety of model paint if you want to paint your cars. Parking is not a problem and pricing is

 

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