Top Notch Kennels

★★★★☆
  • 2175 Collins Rd

    Oswego, IL 60543

    Cross street: Amy Drive

    Map & Directions
  • 630-554-9001

About Top Notch Kennels

Hours
Mon-Tue, Thu-Fri 8am-6pm Wed, Sat 8am-12pm Sun 12pm-4pm
Reservations
Make A Reservation

Pets & Animals

Pets & Animals
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Like another user posted, take an entire look of the facility before you decide to board there. It is the LAST place I would want my dog staying for an extended period of time. Maybe my dog is spoiled, but the conditions at "top notch?"

3
★★★★★

Like another user posted, take an entire look of the facility before you decide to board there. It is the LAST place I would want my dog staying for an extended period of time. Maybe my dog is spoiled, but the conditions at "top notch?"

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I would never consider putting my dog anywhere else. These people are professional and caring. It is never easy placing your pet when going out of town. I was confident in the care and was able to enjoy my vacation. Thank you Top Notch for being Great

5
★★★★★

I would never consider putting my dog anywhere else. These people are professional and caring. It is never easy placing your pet when going out of town. I was confident in the care and was able to enjoy my vacation. Thank you Top Notch for being Great

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I would highly recommend taking a tour of the ENTIRE facility before making the mistake of boarding here. The owners are novices in the pet industry, and it shows. Many of the structures in the boarding facility are constructed of painted wood or laminated pressboard, which are IMPOSSIBLE to sanitize properly, to say nothing of the fact that it is ill-lit and dingy. There is a very high turnover rate among their groomers because it is a disorganized environment, and entirely too many details get lost in translation. Dogs are dried almost exclusively in cages with floor fans pointed at them! Almost any other alternative to grooming OR boarding would be preferrable.

1
★☆☆☆☆

I would highly recommend taking a tour of the ENTIRE facility before making the mistake of boarding here. The owners are novices in the pet industry, and it shows. Many of the structures in the boarding facility are constructed of painted wood or laminated pressboard, which are IMPOSSIBLE to sanitize properly, to say nothing of the fact that it is ill-lit and dingy. There is a very high turnover rate among their groomers because it is a disorganized environment, and entirely too many details get lost in translation. Dogs are dried almost exclusively in cages with floor fans pointed at them! Almost any other alternative to grooming OR boarding would be preferrable.

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Business Response:

Really? We are inspected by the state 2 times a year. The material is all a bathroom type of material. Our new grooming facility is not disorganized...we have written contracts for each client to fill out prior to the groom, so that important details are in writing. We do hand dry them while they are in the tub or on the grooming table. Top Notch does not use heat drying systems due to the fact that dogs could over heat. Are you a groomer? The lighting in the grooming spa is wonderful.(Since that seems to be the most important complaint). Not sure where your motivation came from to post things that are clearly not true. Is this the Amanda that I fired because you verbally abused 2 poodles? All tours are indeed of the full building, we have nothing too hide. We the owners love animals and feel that ourselves and our staff is the best around. Lighting could be better in the office, yes. Lighting does not interfere with the Top objective.. Quality and Excellent Care of the guests. If you indeed used our services you would know that we do realize that the building is old, BUT comes with the most important thing......HEART. Thanks for the constructive thoughts.
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we have boarded here several times and find the staff and owners EXTREMELY responsive to requests and for that matter they are often proactive to assure the safety and health of the pets in their care. They recently started a required flea treatment that is seasonal to protect the pets because they are located out in the country. Either you can give the treatment yourself or for a small fee they will do it for you. This type of proactive activity is why we won't trust our pets with anyone else.

5
★★★★★

we have boarded here several times and find the staff and owners EXTREMELY responsive to requests and for that matter they are often proactive to assure the safety and health of the pets in their care. They recently started a required flea treatment that is seasonal to protect the pets because they are located out in the country. Either you can give the treatment yourself or for a small fee they will do it for you. This type of proactive activity is why we won't trust our pets with anyone else.

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.

I take my dog there quite frequently and every time we get close she gets super excited to be there. I have a very nervous dog who will let it be known when she doesn't like someone or someplace. She absolutely loves it there! The people are friendly and knowledgeable and they take good care of her. Most importantly they are very clean and she doesn't come home smelling like urine. The only thing is she comes back home over excited and takes forever to settle her back down which I would expect her to be exhausted. I don't know if she is getting enough excercise or outside time while she is there. It is hard to say because she is a hyper dog to begin with and she just may be excited to be home as well. We will keep taking her there until she tells us otherwise :) For now as a mom, I have no worries when I do leave her there.

4
★★★★☆

I take my dog there quite frequently and every time we get close she gets super excited to be there. I have a very nervous dog who will let it be known when she doesn't like someone or someplace. She absolutely loves it there! The people are friendly and knowledgeable and they take good care of her. Most importantly they are very clean and she doesn't come home smelling like urine. The only thing is she comes back home over excited and takes forever to settle her back down which I would expect her to be exhausted. I don't know if she is getting enough excercise or outside time while she is there. It is hard to say because she is a hyper dog to begin with and she just may be excited to be home as well. We will keep taking her there until she tells us otherwise :) For now as a mom, I have no worries when I do leave her there.

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.

we are new to the area and were looking for a place that could take care of our 3 dogs while moving, what's more is we tried to do this on very short notice. Furthermore, when we picked up our dogs they were in great spirits and looked well cared for. Top Notch went above and beyond the call to accomodate our urgent needs and we would reccommend them to anyone who is looking to board their dogs.

2
★★★★★

we are new to the area and were looking for a place that could take care of our 3 dogs while moving, what's more is we tried to do this on very short notice. Furthermore, when we picked up our dogs they were in great spirits and looked well cared for. Top Notch went above and beyond the call to accomodate our urgent needs and we would reccommend them to anyone who is looking to board their dogs.

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I will not board my dog there again. I will not board my dog there again. I will not board my dog there again. I will not board my dog there again.

1
★☆☆☆☆

I will not board my dog there again. I will not board my dog there again. I will not board my dog there again. I will not board my dog there again.

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Business Response:

lets go to the video tape We are grateful to this client for getting the truth out for us that we are no in this to make a quick buck but rather take care of our guests. We have 24 hr audio and video surveillance which shows that when this pet when home to it was in perfect health.
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0
★☆☆☆☆

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friendly staff, who is very caring to the pets and understanding to the pet owner's needs. Most of all it is exteremly clean.

2
★★★★★

friendly staff, who is very caring to the pets and understanding to the pet owner's needs. Most of all it is exteremly clean.

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This was the second kennel I have used in the area, and it was so much better than the other one. My dog did not come home with a urinary tract infection, for one thing. There was no stink of feces or constant barking of stressed out dogs. I did not see the actual cages, but the grounds were cared for and the reception area was very clean. Their fee was inline with what others were charging, but I did not like the fact that you have to pay extra for play time. I would think that dogs need to be out of the cage and be able to play so it should not be a special charge. I will use them again.

4
★★★★☆

This was the second kennel I have used in the area, and it was so much better than the other one. My dog did not come home with a urinary tract infection, for one thing. There was no stink of feces or constant barking of stressed out dogs. I did not see the actual cages, but the grounds were cared for and the reception area was very clean. Their fee was inline with what others were charging, but I did not like the fact that you have to pay extra for play time. I would think that dogs need to be out of the cage and be able to play so it should not be a special charge. I will use them again.

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More about Top Notch Kennels

boarding daycare Grooming Training All natural pet bakery goods

Editorial from

Dog boarding, day care, grooming and training; spacious outdoor areas are available for exercising. Employees on-site 24 hours a day.

 

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