Sailfin Pet Shop

★★★★☆
  • 720 S Neil St # 2

    Champaign, IL 61820

    Map & Directions
  • 217-352-1121

About Sailfin Pet Shop

Hours
Monday-Friday 9:00 AM - 7:00 PM, Saturday 9:00 AM - 6:00 PM, Sunday 11:00 AM - 5:00 PM
3.5 8
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I cannot understand some of the comments that I have read.The staff is very knowlegable and the conditions of the store are top shelf. Everytime I've gone there it hasn't been more than a minute before someone on the staff asked if they could help. As for the owner he is the best in his field and I think that some of you just don't like the aswers you get back ( sorry if the truth hurts) . In my experiance a lot of you would rather blame it on the store and it's staff rather than admit your own shortcommings with your own pets.

5
★★★★★

I cannot understand some of the comments that I have read.The staff is very knowlegable and the conditions of the store are top shelf. Everytime I've gone there it hasn't been more than a minute before someone on the staff asked if they could help. As for the owner he is the best in his field and I think that some of you just don't like the aswers you get back ( sorry if the truth hurts) . In my experiance a lot of you would rather blame it on the store and it's staff rather than admit your own shortcommings with your own pets.

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When returning fish i was told i would have to wait, as i waited he proceeded to insult another customer and then returned to me. When he finally got back to me he asked how long i had had my tank running and i told him one month. As he went and "tested" the water he came back and asked me "sir, off the record, really how long have you had your tank?" I replied "really a month" and he proceeded to tell me that my ammonia was double what it should ever be and all my fish would be dead in the next two days. He said he didn't feel responsible for the fish he sold me dying but it was not up to him to consider refunds. Overall the store itself is great, just do your best to avoid the owner since all he'll do is insult you and pretend that you are a horrible person

2
★★☆☆☆

When returning fish i was told i would have to wait, as i waited he proceeded to insult another customer and then returned to me. When he finally got back to me he asked how long i had had my tank running and i told him one month. As he went and "tested" the water he came back and asked me "sir, off the record, really how long have you had your tank?" I replied "really a month" and he proceeded to tell me that my ammonia was double what it should ever be and all my fish would be dead in the next two days. He said he didn't feel responsible for the fish he sold me dying but it was not up to him to consider refunds. Overall the store itself is great, just do your best to avoid the owner since all he'll do is insult you and pretend that you are a horrible person

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.

This is by far the best store outside Chicago area for Fish. They have both Freshwater and Marine selections. If they do not have it the staff will try to locate it for you if you just ask. Also have a nice selection of true Aquatic Plants. If your in the area be sure to check it out

5
★★★★★

This is by far the best store outside Chicago area for Fish. They have both Freshwater and Marine selections. If they do not have it the staff will try to locate it for you if you just ask. Also have a nice selection of true Aquatic Plants. If your in the area be sure to check it out

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Not too long ago, my partner and I had brought an injured migratory bird to Sailfin Pet Shop so I could identify which seeds the bird ate and buy a cage for it in hopes of rehabilitating it.

The first thing I noticed while standing in the crowded "bird aisle" was that the cages were small and literally piled up on top of another. As I stood there, the owner of the shop, John Cwaygel noticed me and was curious to see what I carried inside the basket, so I showed him.
When se saw the little green bird, he looked at me in the eye and told me in a stern voice that I was in "VIOLATION of several federal and state laws" (his exact words) and then advised me to take it to a small animal clinic. I felt harassed as a customer to be accused this way!

He said at the animal clinic they would put the bird in rehabilitation and give it vitamins. Trusting his advice, I took the injured bird to the Small Animal Clinic to later learn that they killed they poor little creature. The bird was fully awake, alert and responsive at Sailfin and at the clinic--he just couldn't fly, is all. The owner mislead me head on with his advice.


A few weeks later, we returned to the store and visited the 'bird aisle' when we realized a whole cage filled with parakeet birds was missing from their store shelf. We asked a worker what happened to them, and he said they got sick* and were put in the back.
Then on checkout, we asked a different worker about them, and when she realized the owner was beside her, she cheerily said that they had just finished selling them all the previous day! Another example of their dishonesty.

In addition, I had purchased seeds at the store and found little bugs on them. I talked to a worker about it and she played it down, saying it was okay, but it was clearly a lack of sanitary facilities.

Overall, the store's specialization on fish is far outweighed by their harassing owner, unsanitary facilities, animals getting sick, and dishonest staff.

1
★☆☆☆☆

Not too long ago, my partner and I had brought an injured migratory bird to Sailfin Pet Shop so I could identify which seeds the bird ate and buy a cage for it in hopes of rehabilitating it.

The first thing I noticed while standing in the crowded "bird aisle" was that the cages were small and literally piled up on top of another. As I stood there, the owner of the shop, John Cwaygel noticed me and was curious to see what I carried inside the basket, so I showed him.
When se saw the little green bird, he looked at me in the eye and told me in a stern voice that I was in "VIOLATION of several federal and state laws" (his exact words) and then advised me to take it to a small animal clinic. I felt harassed as a customer to be accused this way!

He said at the animal clinic they would put the bird in rehabilitation and give it vitamins. Trusting his advice, I took the injured bird to the Small Animal Clinic to later learn that they killed they poor little creature. The bird was fully awake, alert and responsive at Sailfin and at the clinic--he just couldn't fly, is all. The owner mislead me head on with his advice.


A few weeks later, we returned to the store and visited the 'bird aisle' when we realized a whole cage filled with parakeet birds was missing from their store shelf. We asked a worker what happened to them, and he said they got sick* and were put in the back.
Then on checkout, we asked a different worker about them, and when she realized the owner was beside her, she cheerily said that they had just finished selling them all the previous day! Another example of their dishonesty.

In addition, I had purchased seeds at the store and found little bugs on them. I talked to a worker about it and she played it down, saying it was okay, but it was clearly a lack of sanitary facilities.

Overall, the store's specialization on fish is far outweighed by their harassing owner, unsanitary facilities, animals getting sick, and dishonest staff.

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.

I love the fact that the staff here would rather my animals at home survive than sell me something that will kill what I already love. I have been a customer here for years and have on MANY occasions been told that the fish I would like is "not going to work" with what I have (critters have personalities too). I am a hardcore animal lover with 2 bearded dragons, 4 parakeets, a Mali Uromastyx, a California king snake, rats, Fish only salt water, Reef tank, fresh water fish, Poison dart frogs, 2 red tail boa's, 2 cats and a dog. Sailfin is where I bought everyone (homes, food, & toys too) but the frogs, cats and dog. If you want the best information available about your purchase I would suggest a switch. As for me I will go where they care about the animals they are selling. There isn't competition in town for this locally owned business.

5
★★★★★

I love the fact that the staff here would rather my animals at home survive than sell me something that will kill what I already love. I have been a customer here for years and have on MANY occasions been told that the fish I would like is "not going to work" with what I have (critters have personalities too). I am a hardcore animal lover with 2 bearded dragons, 4 parakeets, a Mali Uromastyx, a California king snake, rats, Fish only salt water, Reef tank, fresh water fish, Poison dart frogs, 2 red tail boa's, 2 cats and a dog. Sailfin is where I bought everyone (homes, food, & toys too) but the frogs, cats and dog. If you want the best information available about your purchase I would suggest a switch. As for me I will go where they care about the animals they are selling. There isn't competition in town for this locally owned business.

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I've never been very pleased with the service I recieved at Sailfin. And a friend of mine had a terrible experience just recently that involved trying for the life of her to buy some fish and the staff not helping at all. I am always displeased by the condition of their cages (too small, too crowded) for their small animals. And some of their fish products seem like they have been on the shelves for decades. I did find one part there that I could find no where else for my filter system so they do have a good selection of fish products.

PROS: Large selection aquarium products
CONS: "snooty" fish-centric staff, small animals in crowded/insufficient housing

3
★★★☆☆

I've never been very pleased with the service I recieved at Sailfin. And a friend of mine had a terrible experience just recently that involved trying for the life of her to buy some fish and the staff not helping at all. I am always displeased by the condition of their cages (too small, too crowded) for their small animals. And some of their fish products seem like they have been on the shelves for decades. I did find one part there that I could find no where else for my filter system so they do have a good selection of fish products.

PROS: Large selection aquarium products
CONS: "snooty" fish-centric staff, small animals in crowded/insufficient housing

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1 out of 1 people found this review helpful.

.

Sailfin Pet Shop, Inc. has been serving the midwest for over 25 years. We specialize in all aspects of reef, marine and freshwater aquaria, ponds and exotic birds. Our staff is an eclectic group with one common trait - a love of animals and an interest in learning and teaching others more about them.
websight: http://www.sailfin.com/

PROS: informative staff
CONS: none so far

4
★★★★☆

Sailfin Pet Shop, Inc. has been serving the midwest for over 25 years. We specialize in all aspects of reef, marine and freshwater aquaria, ponds and exotic birds. Our staff is an eclectic group with one common trait - a love of animals and an interest in learning and teaching others more about them.
websight: http://www.sailfin.com/

PROS: informative staff
CONS: none so far

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0 out of 1 people found this review helpful.

.

This is a very nice clean pet shop with a great selection but the quality of service has been disappointing. When we have tried to call in the past we have found the line to be busy many times and then when we have gone to the store to shop in person we have been treated rudely.

3
★★★☆☆

This is a very nice clean pet shop with a great selection but the quality of service has been disappointing. When we have tried to call in the past we have found the line to be busy many times and then when we have gone to the store to shop in person we have been treated rudely.

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1 out of 1 people found this review helpful.

Message from Sailfin Pet Shop

Here at Sailfin Pet Shop we pride ourselves on our customer service and our courteous staff. We are able to provide you with a friendly place where you will come back to again.

We are locally owned and operated. We would like you to come on by and take a look at what we have to offer. If you cannot come by please call and ask us any questions you might have about what we can offer you.

We offer:


• Pet supplies and housing

• Reptiles

• Chinchillas

• Bunnies

• Guinea pigs

• Salt water and fresh water exotic fish

• And so much more!

Thank you from all of us here at Sailfin Pet Shop for even thinking of choosing us. Again if you want great service at a fair price you cannot go wrong with choosing Sailfin Pet Shop. Stop in or call us today!. Pet Treats|Rodents,Hamsters,& Gerbils|Pet Enclosures|Pet Fish|Rabbits|Reptiles|Pet Sanitation Supplies|Birds|Exotic Pets|Pet Medications|Pet Toys|Aquarium Supplies|Pet Carriers|Pet Food|

Key Points

  • Fish, Birds, Small Mammals, Reptiles...
 

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