CARSTAR Auto Body Repair Exp

★★★★☆
  • 1837 Madison Ave

    Granite City, IL 62040

    Map & Directions
  • 618-877-5400

About CARSTAR Auto Body Repair Exp

Hours
Mon-Fri 8am-5pm

Automotive

Automotive
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We have taken our vehicles to this auto body repair several times and have always experienced friendly and courteous service which I feel is very important because when you have had an accident you need someone caring to deal with, and when our vehicle damage was repaired, we have always been pleased with the end result.

PROS: I would gladly recommend them to anyone needing auto body work
CONS:

5
★★★★★

We have taken our vehicles to this auto body repair several times and have always experienced friendly and courteous service which I feel is very important because when you have had an accident you need someone caring to deal with, and when our vehicle damage was repaired, we have always been pleased with the end result.

PROS: I would gladly recommend them to anyone needing auto body work
CONS:

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I'm sorry to hear Ford wouldn't warranty your work, however, it's not in our control in most cases as to what parts your vehicle is repaired with. Your insurance company usually has indicated in the fine print of your policy what parts they will repair your vehicle with, be it used parts, aftermarket, or OEM. Usually cars that are still under warranty are replaced with OEM parts, except with certain insurance companies, in which case, we fight to get our OEM suppliers to match prices or inform the customer of the possible problem. If you weren't notified of this, my apologies. At the same time, unless the specific warranty issue is related to the parts replaced, Ford shouldn't be able to discount your warranty due to it. If you have any other problems, please contact us and we'll do our part to help as well!

5
★★★★★

I'm sorry to hear Ford wouldn't warranty your work, however, it's not in our control in most cases as to what parts your vehicle is repaired with. Your insurance company usually has indicated in the fine print of your policy what parts they will repair your vehicle with, be it used parts, aftermarket, or OEM. Usually cars that are still under warranty are replaced with OEM parts, except with certain insurance companies, in which case, we fight to get our OEM suppliers to match prices or inform the customer of the possible problem. If you weren't notified of this, my apologies. At the same time, unless the specific warranty issue is related to the parts replaced, Ford shouldn't be able to discount your warranty due to it. If you have any other problems, please contact us and we'll do our part to help as well!

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Dempsey Adams does good work, at a reasonable price. I will first say, I would use them again. I will also say that I would make sure I had a hand in the parts that they put in. I had a small problem with them putting in non ford parts in my under warranty Mustang. They reached an agreement with the insurance company, and no one consulted me. When I needed warranty work, it wasn't honored because of the parts that were installed. While this proved difficult, Dempsey Adams did the repair work for me. I did feel however that I should have been informed BEFORE this happened. All iswell that ends well. I would go back, but I would be sure to ask a lot of questions..

3
★★★☆☆

Dempsey Adams does good work, at a reasonable price. I will first say, I would use them again. I will also say that I would make sure I had a hand in the parts that they put in. I had a small problem with them putting in non ford parts in my under warranty Mustang. They reached an agreement with the insurance company, and no one consulted me. When I needed warranty work, it wasn't honored because of the parts that were installed. While this proved difficult, Dempsey Adams did the repair work for me. I did feel however that I should have been informed BEFORE this happened. All iswell that ends well. I would go back, but I would be sure to ask a lot of questions..

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More about CARSTAR Auto Body Repair Exp

Auto Body Granite City, Car Repair, Collision Repair, Paintless Dent Repair, Detailing, Hail Damage Repair, Glass Repair and Replacement, Rental Cars, Repair-Related Suspension and Alignments, Towing

 

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