Follow Your Nose

★★★☆☆
  • 917 Chicago Ave

    Evanston, IL 60202

    Map & Directions
  • 847-864-4191

Pets & Animals

Pets & Animals
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When you first meet them, they are pleasant and professional, giving the impression that they are deeply concerned about your dog's well being. Had I read what others had written I wouldn't have hired them or at least I would have been

3
★★★★★

When you first meet them, they are pleasant and professional, giving the impression that they are deeply concerned about your dog's well being. Had I read what others had written I wouldn't have hired them or at least I would have been

.

I liked them just fine until there was a dispute over payment. Wish I had read this before giving them 3 sets of keys to my home. Here's my story: I didn't know that if you put your dog walking charges on a credit card, they charge you more money for "processing." When I saw this on my credit card statement, I inquired about it and was told it would be credited as soon as I sent a check. Which I did, but did not receive the credit on my card. When I called to inquire, I was met with screaming and accusations of trying to cheat the poor little dog walkers. The woman wouldn't let me get a word in edge-wise and hung up on me. Good luck staying in business. This is not exactly ideal customer service.

1
★☆☆☆☆

I liked them just fine until there was a dispute over payment. Wish I had read this before giving them 3 sets of keys to my home. Here's my story: I didn't know that if you put your dog walking charges on a credit card, they charge you more money for "processing." When I saw this on my credit card statement, I inquired about it and was told it would be credited as soon as I sent a check. Which I did, but did not receive the credit on my card. When I called to inquire, I was met with screaming and accusations of trying to cheat the poor little dog walkers. The woman wouldn't let me get a word in edge-wise and hung up on me. Good luck staying in business. This is not exactly ideal customer service.

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.

They changed their name from "The Hungry PuP"/ "All Good Dogs" to "Follow Your Nose". followyournosehere dot com. After being shut down by the state, stealing money from contract walkers, bad records with the Better Business Bureau and numerous complaints Looks like they are trying to clean up their rotten image and name but don't worry it's the same two dishonest owners followed by bad service just hiding behind a new name.

0
★☆☆☆☆

They changed their name from "The Hungry PuP"/ "All Good Dogs" to "Follow Your Nose". followyournosehere dot com. After being shut down by the state, stealing money from contract walkers, bad records with the Better Business Bureau and numerous complaints Looks like they are trying to clean up their rotten image and name but don't worry it's the same two dishonest owners followed by bad service just hiding behind a new name.

Pros: None

Cons: Everything

.

Not a good place..i had problems with the owner which were unresolved..
I was also informed that she had been fired from her last jobs for theft. I won't have them in my home again.

later found out one of the reviewers ( elliot s) is the owners son using the last name from her first marriage.

I doubt the other reviews are by customers.

1
★☆☆☆☆

Not a good place..i had problems with the owner which were unresolved..
I was also informed that she had been fired from her last jobs for theft. I won't have them in my home again.

later found out one of the reviewers ( elliot s) is the owners son using the last name from her first marriage.

I doubt the other reviews are by customers.

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.

I live and shop local and find Hungry Pup to be a great shop, nice selections of chow including snacks and toys. I did a special order dog bed and is great. They can help w/ delivery of big chow bags.

2
★★★★★

I live and shop local and find Hungry Pup to be a great shop, nice selections of chow including snacks and toys. I did a special order dog bed and is great. They can help w/ delivery of big chow bags.

Pros: great selection of hard to find dog snacks & toys

.

I've been frequenting this business since January - purchasing items from their store and using their monthly dog walking service. However, I've discontinued because of poor customer service and bad business practice:

1) my credit card was billed more than the invoiced amount for the last two months for dog walking services. I inquired with the wife/owner twice via email and she never addressed it, so I spoke with the husband/owner and he said he would look into it and get back to me and has not.

2) I special ordered a harness from the Hungry Pup in March. I was told that it would be in in a few days. However, the one that I ordered never came in; in June they dropped off another harness with another pattern that I did not order and charged my credit card without my permission. The wife/owner refuses to issue a credit to my card. I went into the store yesterday (aug 8) - I showed her the exact pattern that I ordered and she indicated that pattern was no longer available. They should have told me this and given me the choice as to whether or not I wanted to purchase one with another pattern. She refuses to credit my card for an item I did not order.

3) I purchased another harness earlier in the year. The snap broke and I took it in to exchange for another one. My friend purchased the same type of harness and the snap on hers broke as well. She took the harness back to the store and indicated that her friend (me) purchased the same type and the snap broke on that one as well. The wife/owmer responded to my friend, "her dogs chewed it". This was not true.

4) The treatment of their stafff and custmers is questionable. There seems to be an anger issue that is inappropriately directed towards customers.

I've seen a few other posts regarding issues with insurance claims, and found the below article on the web:
illinoisworkerscompensationlawyerblogcom/2009/06/illinois_workers_compensation_4.html

Illinois Workers' Compensation Commission issues first work stop order against Evanston employer

On Wednesday, the Illinois Workers' Compensation Commission announced its first work stop order in the closing of a business in Illinois for failure to comply with Illinois' mandatory Workers' Compensation Insurance requirements.

All Good Dogs Pet Care was forced to stop all work by the IWCC and the City of Evenston. They operate a store front in Evanston at 941 Chicago Ave. They employ dog walkers in six suburbs.

The authority of the IWCC to issue a work-stop order was strengthened by the state legislature in 2005. The IWCC has the authority to issue a work stop order against a state employer if the employer knowingly fails to carry workers' compensation insurance.

Two employees of All Good Dogs Pet Care are eligible to receive benefits under the workers' compensation act, however, the owners have not paid benefits.

According to Jan Eisbart, the manager of the commission's insurance compliance division, All Good Dogs Pet Care was given every opportunity to puchase insurance and to comply with the state's insurance requirements.

"All they had to do was get insurance and they have not complied, " Eisbart said. "They did not respond to our letters or even apepar at the hearing. They forced our hand."

Uninsured employers can be fined up to $500 for each day that they do not have insurance the maximum fine is $10,000. The Commission noted that corporate officers could be held personally liable or could be sent to prison or both."

0
★☆☆☆☆

I've been frequenting this business since January - purchasing items from their store and using their monthly dog walking service. However, I've discontinued because of poor customer service and bad business practice:

1) my credit card was billed more than the invoiced amount for the last two months for dog walking services. I inquired with the wife/owner twice via email and she never addressed it, so I spoke with the husband/owner and he said he would look into it and get back to me and has not.

2) I special ordered a harness from the Hungry Pup in March. I was told that it would be in in a few days. However, the one that I ordered never came in; in June they dropped off another harness with another pattern that I did not order and charged my credit card without my permission. The wife/owner refuses to issue a credit to my card. I went into the store yesterday (aug 8) - I showed her the exact pattern that I ordered and she indicated that pattern was no longer available. They should have told me this and given me the choice as to whether or not I wanted to purchase one with another pattern. She refuses to credit my card for an item I did not order.

3) I purchased another harness earlier in the year. The snap broke and I took it in to exchange for another one. My friend purchased the same type of harness and the snap on hers broke as well. She took the harness back to the store and indicated that her friend (me) purchased the same type and the snap broke on that one as well. The wife/owmer responded to my friend, "her dogs chewed it". This was not true.

4) The treatment of their stafff and custmers is questionable. There seems to be an anger issue that is inappropriately directed towards customers.

I've seen a few other posts regarding issues with insurance claims, and found the below article on the web:
illinoisworkerscompensationlawyerblogcom/2009/06/illinois_workers_compensation_4.html

Illinois Workers' Compensation Commission issues first work stop order against Evanston employer

On Wednesday, the Illinois Workers' Compensation Commission announced its first work stop order in the closing of a business in Illinois for failure to comply with Illinois' mandatory Workers' Compensation Insurance requirements.

All Good Dogs Pet Care was forced to stop all work by the IWCC and the City of Evenston. They operate a store front in Evanston at 941 Chicago Ave. They employ dog walkers in six suburbs.

The authority of the IWCC to issue a work-stop order was strengthened by the state legislature in 2005. The IWCC has the authority to issue a work stop order against a state employer if the employer knowingly fails to carry workers' compensation insurance.

Two employees of All Good Dogs Pet Care are eligible to receive benefits under the workers' compensation act, however, the owners have not paid benefits.

According to Jan Eisbart, the manager of the commission's insurance compliance division, All Good Dogs Pet Care was given every opportunity to puchase insurance and to comply with the state's insurance requirements.

"All they had to do was get insurance and they have not complied, " Eisbart said. "They did not respond to our letters or even apepar at the hearing. They forced our hand."

Uninsured employers can be fined up to $500 for each day that they do not have insurance the maximum fine is $10,000. The Commission noted that corporate officers could be held personally liable or could be sent to prison or both."

.

Terrible customer service! This business is owned by a couple with the wife having a real attitude problem and her husband lies through his teeth in order to protect their good name. Actually they hire contract dog walkers who they treat very bad and then turn around to take the credit for the good work that their contractors do. I once did business with them but never again after hearing some horror stories about these owners through former customers, multiple people that worked for them and putting up with the extra rude wife. Oh yea! Watch your credit card to make sure that they don?t over charge you. This business is not in good standing with the Better Busiess Burea and highly not recommended!!

0
★☆☆☆☆

Terrible customer service! This business is owned by a couple with the wife having a real attitude problem and her husband lies through his teeth in order to protect their good name. Actually they hire contract dog walkers who they treat very bad and then turn around to take the credit for the good work that their contractors do. I once did business with them but never again after hearing some horror stories about these owners through former customers, multiple people that worked for them and putting up with the extra rude wife. Oh yea! Watch your credit card to make sure that they don?t over charge you. This business is not in good standing with the Better Busiess Burea and highly not recommended!!

.

My brother once worked for these dishonest people. They were taking money out of his paycheck to pay for the optional healthcare insurance that he signed up for provided through them. When he had to go to the ER for an accident he found out that he had no insurance coverage. What a bunch of crooks! A few years ago they took payment in advance from a friend of mine who was going on vacation and did not show up to take care of her pets. When my friend arrived back home the dogs were half-dead. Ramies excuse was that her computer was down. Her customer service skills and personality are dog cr*p and that?s the truth. My brother also says that they withhold money from their dog walkers for various reasons. I do agree that you should not get paid for work that you did not perform but they should also refund every penny back to each customer which they do not. I used Kiss My K9 in the past and they were great.

0
★☆☆☆☆

My brother once worked for these dishonest people. They were taking money out of his paycheck to pay for the optional healthcare insurance that he signed up for provided through them. When he had to go to the ER for an accident he found out that he had no insurance coverage. What a bunch of crooks! A few years ago they took payment in advance from a friend of mine who was going on vacation and did not show up to take care of her pets. When my friend arrived back home the dogs were half-dead. Ramies excuse was that her computer was down. Her customer service skills and personality are dog cr*p and that?s the truth. My brother also says that they withhold money from their dog walkers for various reasons. I do agree that you should not get paid for work that you did not perform but they should also refund every penny back to each customer which they do not. I used Kiss My K9 in the past and they were great.

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We've been very happy with the service that All Good dogs has provided for years. They do daily dog walks & have done some housesitting when we have been out of town. We have great faith in Ramie & Dave and they have always gone above & beyond for my pets. The walkers have always been good & when they were not, Ramie & Dave have always done whatever it took to solve the problem. We had to call once about a small problem & they IMMEDIATELY called back & sent different person going forward. They love my dogs as much as I do and I know my dogs love them. You can't fake that kind of service!
It's unfortunate that people can post anything on theses sites- I feel bad that people can just say nasty ( & my guess is untrue things) about a business & hide behind a screen name. It just sounds like maybe that person didn't do their job ( the bad review) and if they didn't do their job, they shouldn't expect to get paid for it.

2
★★★★★

We've been very happy with the service that All Good dogs has provided for years. They do daily dog walks & have done some housesitting when we have been out of town. We have great faith in Ramie & Dave and they have always gone above & beyond for my pets. The walkers have always been good & when they were not, Ramie & Dave have always done whatever it took to solve the problem. We had to call once about a small problem & they IMMEDIATELY called back & sent different person going forward. They love my dogs as much as I do and I know my dogs love them. You can't fake that kind of service!
It's unfortunate that people can post anything on theses sites- I feel bad that people can just say nasty ( & my guess is untrue things) about a business & hide behind a screen name. It just sounds like maybe that person didn't do their job ( the bad review) and if they didn't do their job, they shouldn't expect to get paid for it.

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That?s great if your happy with their service and that you have great faith in Dave & Ramie but to call my post ?untrue? makes me suspect that you are the business owners hiding behind a screen name or just customer who took this post very personal. I was not happy with the customer service and do not recommend this service. PERIOD! And Im not the only one just look at the better business web page and they are unsatisfactory. No offense given or taken.

0
★☆☆☆☆

That?s great if your happy with their service and that you have great faith in Dave & Ramie but to call my post ?untrue? makes me suspect that you are the business owners hiding behind a screen name or just customer who took this post very personal. I was not happy with the customer service and do not recommend this service. PERIOD! And Im not the only one just look at the better business web page and they are unsatisfactory. No offense given or taken.

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I am new to citysearch but I wanted to give a good review to All Good Dogs. I used to take my dog here until I moved to the Near West Side of Chicago. I never had any issues with AGD and my dog was always a happy camper when I picked him up. The space was clean and the dogs always seemed to be happy.

2
★★★★★

I am new to citysearch but I wanted to give a good review to All Good Dogs. I used to take my dog here until I moved to the Near West Side of Chicago. I never had any issues with AGD and my dog was always a happy camper when I picked him up. The space was clean and the dogs always seemed to be happy.

.

I have been using All Good Dogs for several years & they have been great to my cats. I've had a few different sitters over the years, and everyone writes such nice notes, and my kitties are very content when I return. They have always been helpful when I call with questions or at the last minute. One of my cats gets a pill & they have the magic touch, he seems to take it from them better than he does with me. I know they spoil my cats as much as I do and that makes me feel better when I'm away.

5
★★★★★

I have been using All Good Dogs for several years & they have been great to my cats. I've had a few different sitters over the years, and everyone writes such nice notes, and my kitties are very content when I return. They have always been helpful when I call with questions or at the last minute. One of my cats gets a pill & they have the magic touch, he seems to take it from them better than he does with me. I know they spoil my cats as much as I do and that makes me feel better when I'm away.

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.

These folks were great with my dog & easy to work with. They took the time to make my dog comfortable, which she isn't always good with strangers, and we were really happy that she was in good hands while we were away.

4
★★★★☆

These folks were great with my dog & easy to work with. They took the time to make my dog comfortable, which she isn't always good with strangers, and we were really happy that she was in good hands while we were away.

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