Head West

★★★☆☆
  • 1124 W Jefferson St

    Springfield, IL 62702

    Map & Directions
  • 217-793-9101

About Head West

Food

Food
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.

Head West has GREAT subs, but I have to agree with MOST reviewers prior to mine. The employees SUCK! I have been to a few locations here and town and today the newest and I just don't know where they find the rude, I don't give a crap attitudes. I was SO very hopeful that this newest location would have a better employees. There are so many other locally owned and operated businesses in Springfield that have WONDERFUL customer service skills, I am more apt to giving them my business. Sorry Head West, they say CS is dead, but I refuse to give into that belief--my money will be spent elsewhere.

1
★☆☆☆☆

Head West has GREAT subs, but I have to agree with MOST reviewers prior to mine. The employees SUCK! I have been to a few locations here and town and today the newest and I just don't know where they find the rude, I don't give a crap attitudes. I was SO very hopeful that this newest location would have a better employees. There are so many other locally owned and operated businesses in Springfield that have WONDERFUL customer service skills, I am more apt to giving them my business. Sorry Head West, they say CS is dead, but I refuse to give into that belief--my money will be spent elsewhere.

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.

Awesome subs! Poor customer service. I have loved Head West since they have opened, but have had horrible customer service. I've been to two different locations and both of them I have delt with rude employees. It's unfortunate because they do make a mean sub. Wish they could be a little more friendly and not so rude!

4
★★★★☆

Awesome subs! Poor customer service. I have loved Head West since they have opened, but have had horrible customer service. I've been to two different locations and both of them I have delt with rude employees. It's unfortunate because they do make a mean sub. Wish they could be a little more friendly and not so rude!

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The chicken salad is, hands down, the best I have ever had. On sweet bread (before I became vegetarian) it was one of my all time favorite lunches. I would still highly recommend the chx salad to meat eaters. The service is... unpredictable at best. Forget delivery unless you order an hour and a half to two hours before you plan on eating. I only live 5 blocks from the place, but due to no car and an injury I chose the delivery option. Not wise. Walking in isn't much better. The staff is often rude and acts annoyed. . . but not to everyone. I've watched them be really cool to people and then turn around to the next person and be straight rude. I've tried to be a friendly customer, a quiet customer, etc... nothing that I have done has elicited a welcome response from the staff. Maybe I need the secret code word?

3
★★★☆☆

The chicken salad is, hands down, the best I have ever had. On sweet bread (before I became vegetarian) it was one of my all time favorite lunches. I would still highly recommend the chx salad to meat eaters. The service is... unpredictable at best. Forget delivery unless you order an hour and a half to two hours before you plan on eating. I only live 5 blocks from the place, but due to no car and an injury I chose the delivery option. Not wise. Walking in isn't much better. The staff is often rude and acts annoyed. . . but not to everyone. I've watched them be really cool to people and then turn around to the next person and be straight rude. I've tried to be a friendly customer, a quiet customer, etc... nothing that I have done has elicited a welcome response from the staff. Maybe I need the secret code word?

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Head West is awesome. The decor, the folks that work there and the folks that run it. I just wish there were more locations!

Can you please put one in St Louis or Branson or Denver? A Head West sub is the standard by which all others are judged. yum. Freshest in taste and freshest in quality.
The choice in music in my ears and on wall posters adds a touch of something different!
That's why I say "THIS PLACE ROCKS."

5
★★★★★

Head West is awesome. The decor, the folks that work there and the folks that run it. I just wish there were more locations!

Can you please put one in St Louis or Branson or Denver? A Head West sub is the standard by which all others are judged. yum. Freshest in taste and freshest in quality.
The choice in music in my ears and on wall posters adds a touch of something different!
That's why I say "THIS PLACE ROCKS."

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.

Head West is one of the best places to get a good sub on the go. The establishment is different than most other places, in that it seems the employees there have a bit more freedom than other franchises.

I've been to Head West multiple times and have always had great food and great service. What the employees do (or are rumored to do) on their own time is no concern of mine as long as it doesn't effect my food. If I found pot on my sandwich, THEN I'd be upset. So far, nothing even close to that has happened.

I recommend Head West to friends and family. It's definitely earned its place among the best in the SJR's Best Of Springfield reviews.

4
★★★★☆

Head West is one of the best places to get a good sub on the go. The establishment is different than most other places, in that it seems the employees there have a bit more freedom than other franchises.

I've been to Head West multiple times and have always had great food and great service. What the employees do (or are rumored to do) on their own time is no concern of mine as long as it doesn't effect my food. If I found pot on my sandwich, THEN I'd be upset. So far, nothing even close to that has happened.

I recommend Head West to friends and family. It's definitely earned its place among the best in the SJR's Best Of Springfield reviews.

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.

Terrific subs. It's unfortunate that unhappy people are more likely to leave a review. The place is clean, the food tastes great and the service is on par with any sub shop. Impatient people are unhappy all the time, but even those people should admit that the sandwiches are always worth the wait.

5
★★★★★

Terrific subs. It's unfortunate that unhappy people are more likely to leave a review. The place is clean, the food tastes great and the service is on par with any sub shop. Impatient people are unhappy all the time, but even those people should admit that the sandwiches are always worth the wait.

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is great!!! Quite possibly the best subs in the country. I have traveled coast to coast never had a sandwich that compared. Highly recommend this place to everyone, I do!!! A+++

5
★★★★★

is great!!! Quite possibly the best subs in the country. I have traveled coast to coast never had a sandwich that compared. Highly recommend this place to everyone, I do!!! A+++

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.

I agree, Head West is only OK. As for the best in town? No way - Jimmy John's has the best subs in town, hands down. At least, in my opinion.

By the way, I don't count the opinion of an employee as valid - obviously you're going to defend your poor work ethics, and those of your co-workers. People don't generally volunteer how poor an employee they are!

2
★★☆☆☆

I agree, Head West is only OK. As for the best in town? No way - Jimmy John's has the best subs in town, hands down. At least, in my opinion.

By the way, I don't count the opinion of an employee as valid - obviously you're going to defend your poor work ethics, and those of your co-workers. People don't generally volunteer how poor an employee they are!

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.

head west is the best that is out there. it seems someone is there at all times of the wee hours of the morning prepping veggies, slicing meats and baking bread. that is the only way it could taste so fresh. and yes i would expect it to have a line, its the best.

5
★★★★★

head west is the best that is out there. it seems someone is there at all times of the wee hours of the morning prepping veggies, slicing meats and baking bread. that is the only way it could taste so fresh. and yes i would expect it to have a line, its the best.

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.

The food is very good, the service could be better. They dont make their own bread...The bread comes from another local company that doesn't get the credit they deserve... You might know them as MeloCream, ask about the sweet frenchbread and how you can get some... maybe at head west or melocream

3
★★★☆☆

The food is very good, the service could be better. They dont make their own bread...The bread comes from another local company that doesn't get the credit they deserve... You might know them as MeloCream, ask about the sweet frenchbread and how you can get some... maybe at head west or melocream

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Katie M, you just admitted that the workers there do get stoned. Thats completely retarded of you to admit that and sell out your co-workers if you do work there. The bottom line is that there are workers that are stoned and either don't know how to make a sandwich or are just too dazed and stoned to realize that they are working. Half of them sit in the back at Jefferson st and smoke all day while popping there head out to see there is a line out the door and won't get there lazy asses out there to help. RIDICULOUS

1
★☆☆☆☆

Katie M, you just admitted that the workers there do get stoned. Thats completely retarded of you to admit that and sell out your co-workers if you do work there. The bottom line is that there are workers that are stoned and either don't know how to make a sandwich or are just too dazed and stoned to realize that they are working. Half of them sit in the back at Jefferson st and smoke all day while popping there head out to see there is a line out the door and won't get there lazy asses out there to help. RIDICULOUS

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0 out of 1 people found this review helpful.

.

such awesome subs words can not describe how great they are. the friendliest employees as well. yeah sometime it does get busy and you do wait a while, but if a sub shop is not busy there is probably a reason. head wst is worth the wait no matter how long it is. also you might get to hear some leftover salmon grateful dead or some yonder mountain string band.

2
★★★★★

such awesome subs words can not describe how great they are. the friendliest employees as well. yeah sometime it does get busy and you do wait a while, but if a sub shop is not busy there is probably a reason. head wst is worth the wait no matter how long it is. also you might get to hear some leftover salmon grateful dead or some yonder mountain string band.

Pros: the best food

Cons: you will be dis appointed with all other subs after you eat head west

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The sandwiches are great and the brownies to die for, but the service, particularly at the downtown store, flat-out stinks. I stood there for a full 5 minutes waiting for the guy working at the counter to acknowledge me. There was only one other person in the store, but was never acknowledged or asked for my order. I finally just walked out (hungry) and headed to Quizno's. The hippie vibe is cute and all but come on guys! If you turn away too many hungry customers, we won't be coming back!

3
★★★☆☆

The sandwiches are great and the brownies to die for, but the service, particularly at the downtown store, flat-out stinks. I stood there for a full 5 minutes waiting for the guy working at the counter to acknowledge me. There was only one other person in the store, but was never acknowledged or asked for my order. I finally just walked out (hungry) and headed to Quizno's. The hippie vibe is cute and all but come on guys! If you turn away too many hungry customers, we won't be coming back!

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.

head west is the best thing since donkey kong.
all the employees arent always stoned, and its extremely rude to be saying that.
when there is a line out the door, and you are working alone, and the phone rings, its understandable to be a little irritated on the phone, but hanging up? we dont do that, so whoever said that, is straight up lieing!
everyone should eat there, considering its best sub shop every year in the Illinois Times (woot woot!)

5
★★★★★

head west is the best thing since donkey kong.
all the employees arent always stoned, and its extremely rude to be saying that.
when there is a line out the door, and you are working alone, and the phone rings, its understandable to be a little irritated on the phone, but hanging up? we dont do that, so whoever said that, is straight up lieing!
everyone should eat there, considering its best sub shop every year in the Illinois Times (woot woot!)

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.

While it is true that they have great food, they also have horrible service, which is mainly due to the fact that half the employees are so stoned they can't seem to get your order right or get the food to you in a timely fashion. I understand being busy during lunch and dinner times, but taking almost 2 hours to deliver a sandwich to a location 10 minutes away or less because you're too stoned to find the place is ridiculous.

2
★★☆☆☆

While it is true that they have great food, they also have horrible service, which is mainly due to the fact that half the employees are so stoned they can't seem to get your order right or get the food to you in a timely fashion. I understand being busy during lunch and dinner times, but taking almost 2 hours to deliver a sandwich to a location 10 minutes away or less because you're too stoned to find the place is ridiculous.

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Head West Sub Shop is an awesome place and the best small time, Ma & Pa sub shop in Springfield, IL. They bake all there bread in the store and have a nice hippie vibe to the place.

5
★★★★★

Head West Sub Shop is an awesome place and the best small time, Ma & Pa sub shop in Springfield, IL. They bake all there bread in the store and have a nice hippie vibe to the place.

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.

If you can go to the store great but here it is at 9 on a Saturday nioght - The Jefferson Street Store can only put you on hold for 10 min at a time then say they cant tell you if they are deliveering because they dont know where their driver is and have a lobby full of customers and hang up - called the Robbiins Road store - was told theyve stopped delivering and then they hung up - I called back to find out the owners and how I can contact them - was told it was hit or miss and hung up on again - I used to eat at these stores 3 - 4 times a week but now will go elsewhere

1
★☆☆☆☆

If you can go to the store great but here it is at 9 on a Saturday nioght - The Jefferson Street Store can only put you on hold for 10 min at a time then say they cant tell you if they are deliveering because they dont know where their driver is and have a lobby full of customers and hang up - called the Robbiins Road store - was told theyve stopped delivering and then they hung up - I called back to find out the owners and how I can contact them - was told it was hit or miss and hung up on again - I used to eat at these stores 3 - 4 times a week but now will go elsewhere

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1 out of 2 people found this review helpful.

.

I live in Springfield and I go to Headwest all the time. It's the best sub shop you could possibly find. The sweet bread is amazing, and the service is spectacular. Delivery can take a while at around lunch or dinner time, but what else would you expect? Obviously they get a lot of customers for a reason. The food is delicious.

5
★★★★★

I live in Springfield and I go to Headwest all the time. It's the best sub shop you could possibly find. The sweet bread is amazing, and the service is spectacular. Delivery can take a while at around lunch or dinner time, but what else would you expect? Obviously they get a lot of customers for a reason. The food is delicious.

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2 out of 2 people found this review helpful.

.

This sub place is not worth your time. I ordered from here not long ago for a delivery. Over an hour and a half later I called to see where the food was, since the kids were getting hungry and cranky. The staff person was extremely rude and unhelpful. He insisted that I was told when I ordered that it would be over an hour, and when I tried to argue that wasn't true, he hung up on me! The food is just not good enough to put up with horrible service.

1
★☆☆☆☆

This sub place is not worth your time. I ordered from here not long ago for a delivery. Over an hour and a half later I called to see where the food was, since the kids were getting hungry and cranky. The staff person was extremely rude and unhelpful. He insisted that I was told when I ordered that it would be over an hour, and when I tried to argue that wasn't true, he hung up on me! The food is just not good enough to put up with horrible service.

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0 out of 2 people found this review helpful.

 

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