Value City Furniture

★★★☆☆
  • 5450 Street

    Indianapolis, IN 46250

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About Value City Furniture

Hours
Sun 11am-7pm, Mon-Sat 10am-9pm

Home & Garden

Home & Garden
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3.0 4
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Went to pick up a futon frame and the person bringing the furniture out to the cars was courteous, friendly, and quick. Very smooth experience.

3
★★★★★

Went to pick up a futon frame and the person bringing the furniture out to the cars was courteous, friendly, and quick. Very smooth experience.

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I received a sectional and called to speak to a store manager to make them aware that the merchandise was damaged. Both peices had ripps in the fabric. The person that I spoke with claimed that he (Dell) was the store manager. I found out later that he lied and was not a store manager. Dell was the least bit concerned about me being an unsatisfied customer and told me to "just bring it back" as if it was the size of a penny. He was very unprofessional and very rude. I requested that he give me the corporate office number and he gave me the wrong number twice. The following morning I called and spoke to Renae and explained to her my situation. She then told me that Dell was not a manager and that she was the manager on duty but did not have time to speak with me but she heard everything that Dell had told me. It was obvious where the conversation was going. I am not surprised that the staff is rude to customers when management tells them to lie to customers and stands there to witness them being rude to those that have helped them keep a job. She then told me that she knows that I want a free delivery and that she is not giving it to me. I was very upset. I did not request free delivery and NEVER had any intention on asking. I could not believe that she would blatantly say that to a customer. I have no idea where the word "Value" fits in Value City Furniture. They do not "Value" there customers nor their furniture. The merchandise is damaged and the staff is cold hearted!

1
★☆☆☆☆

I received a sectional and called to speak to a store manager to make them aware that the merchandise was damaged. Both peices had ripps in the fabric. The person that I spoke with claimed that he (Dell) was the store manager. I found out later that he lied and was not a store manager. Dell was the least bit concerned about me being an unsatisfied customer and told me to "just bring it back" as if it was the size of a penny. He was very unprofessional and very rude. I requested that he give me the corporate office number and he gave me the wrong number twice. The following morning I called and spoke to Renae and explained to her my situation. She then told me that Dell was not a manager and that she was the manager on duty but did not have time to speak with me but she heard everything that Dell had told me. It was obvious where the conversation was going. I am not surprised that the staff is rude to customers when management tells them to lie to customers and stands there to witness them being rude to those that have helped them keep a job. She then told me that she knows that I want a free delivery and that she is not giving it to me. I was very upset. I did not request free delivery and NEVER had any intention on asking. I could not believe that she would blatantly say that to a customer. I have no idea where the word "Value" fits in Value City Furniture. They do not "Value" there customers nor their furniture. The merchandise is damaged and the staff is cold hearted!

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strike one, strike two, strike three.
I gave Value city three chances to gain my business and all three times they failed. I went and spent $1888.00 on a living room set that upon receipt noticed damadge on all three pieces. I took pictures of said damadge and went to Value City to let them know. They said they could switch out the furniture but that I would have to bring them into their warehouse. I told them that I thought they should pick up the sofas and deliver the new ones without charge for the inconvenience. The delivery charge would only have been $100.00. They refused to do that and said that I should bring back the furniture before 4:00pm. They lost an $1800.00 sale for $100.00.

1
★☆☆☆☆

strike one, strike two, strike three.
I gave Value city three chances to gain my business and all three times they failed. I went and spent $1888.00 on a living room set that upon receipt noticed damadge on all three pieces. I took pictures of said damadge and went to Value City to let them know. They said they could switch out the furniture but that I would have to bring them into their warehouse. I told them that I thought they should pick up the sofas and deliver the new ones without charge for the inconvenience. The delivery charge would only have been $100.00. They refused to do that and said that I should bring back the furniture before 4:00pm. They lost an $1800.00 sale for $100.00.

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i like value city furniture because they have a huge collections. now there is a fall sale going on. i got a mattress, it is so cheap when compared to other stores. the service is also good. but the only one demerit is their delivery charge is high.

4
★★★★☆

i like value city furniture because they have a huge collections. now there is a fall sale going on. i got a mattress, it is so cheap when compared to other stores. the service is also good. but the only one demerit is their delivery charge is high.

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Editorial from

National discount chain furnishes all rooms of the home with sectionals, bedroom sets, dining room tables, curios and more.

 

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