Sofa Select

★★★☆☆
Monday - Saturday 10am - 8pm Sunday Noon to 5pm
  • 5946 Grape Rd

    Mishawaka, IN 46545

    Map & Directions
  • 574-271-6400

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I enjoyed shopping at sofa select! The employees were polite and helpful and they also actually let me look! (Which was a shocking experience compared to their pushy competitors.) Ashley furniture next door looked great from the outside but their quality was not nearly what i found at sofa select! I paid a bit more at sofa select than i would have at ashley but it has been well worth it in the long run!

4
★★★★☆

I enjoyed shopping at sofa select! The employees were polite and helpful and they also actually let me look! (Which was a shocking experience compared to their pushy competitors.) Ashley furniture next door looked great from the outside but their quality was not nearly what i found at sofa select! I paid a bit more at sofa select than i would have at ashley but it has been well worth it in the long run!

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Business Response:

Jack, Thank you for your Kind Words. We Love our Fans......
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I love my sofa and Akissyha was very helpful with helping me pick fabrics for my sofa and chair. Family and friends always comment on how great it fits in the room (I have a funky open room) and she didn't pressure me to buy. I need some lamps now, and will likely go back soon to find some additional dress up items. I shopped a lot, and have to say not getting pounced on was a nice plus.

5
★★★★★

I love my sofa and Akissyha was very helpful with helping me pick fabrics for my sofa and chair. Family and friends always comment on how great it fits in the room (I have a funky open room) and she didn't pressure me to buy. I need some lamps now, and will likely go back soon to find some additional dress up items. I shopped a lot, and have to say not getting pounced on was a nice plus.

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Business Response:

Richard, Thank you for your kind words. I will be sure to pass this along to Akissyha.
.

I purchased 2 tables and a pillow top mattress. The tables were ok but the mattress was so tall when they installed it in my bed that my 5 yr old had to jump to get to my bed. It is tall than the normal height and it was not like that when we tried it in the store. I called them the day it was delivered and they did not want to hear about replacing it. About a month later we noticed that the mattress caves in in the middle and no matter how many people are in bed, we end up gravitated towards the middle of the bed. It is very uncomfortable to sleep the whole night like that. This mattress is 7 months old.
In conclusion, we have to get new children furniture but we'll never buy from Sofa Select. I rather to pay more and be satisfied.

1
★☆☆☆☆

I purchased 2 tables and a pillow top mattress. The tables were ok but the mattress was so tall when they installed it in my bed that my 5 yr old had to jump to get to my bed. It is tall than the normal height and it was not like that when we tried it in the store. I called them the day it was delivered and they did not want to hear about replacing it. About a month later we noticed that the mattress caves in in the middle and no matter how many people are in bed, we end up gravitated towards the middle of the bed. It is very uncomfortable to sleep the whole night like that. This mattress is 7 months old.
In conclusion, we have to get new children furniture but we'll never buy from Sofa Select. I rather to pay more and be satisfied.

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Business Response:

Eva, Sorry you are not 100% satisified. Please contact me at tom@sofaselect.com or you can call me TOM at the store.
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I will never shop at Sofa Select again. One of the sales people (I believe her name was Katha, glasses and long frizzy hair) was talking about customers and used bad language about them that I could hear.
If they don't appreciate their customers I will AND HAVE gone elsewhere to purchase my furniture.

1
★☆☆☆☆

I will never shop at Sofa Select again. One of the sales people (I believe her name was Katha, glasses and long frizzy hair) was talking about customers and used bad language about them that I could hear.
If they don't appreciate their customers I will AND HAVE gone elsewhere to purchase my furniture.

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Business Response:

Suzy, Sorry you had a unpleasent experience in our store. I would like to hear more about this. This IS NOT what you should expect and not what we expect of our associates. Please contact me Tom....574-271-6400. Thanks
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I was so happy to be able to order my sofa from a HUGE variety of fabrics. Shopping at Sofa Select was a very pleasant experience.

5
★★★★★

I was so happy to be able to order my sofa from a HUGE variety of fabrics. Shopping at Sofa Select was a very pleasant experience.

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Business Response:

Lynn Thank you for the kind words. We love our fans.
.

Sofa Select is the one furniture store in town that I am not bombarded by numerous sales people the second I walk in the door. I was greeted and then was able to browse on my own unless I needed help from my sales person. They have great name brand furniture at very reasonable prices. I was happy to see that they have now added Flexsteel furniture to their store. All in all I had a wonderful experience and will not hesitate to return when I need more furniture.

5
★★★★★

Sofa Select is the one furniture store in town that I am not bombarded by numerous sales people the second I walk in the door. I was greeted and then was able to browse on my own unless I needed help from my sales person. They have great name brand furniture at very reasonable prices. I was happy to see that they have now added Flexsteel furniture to their store. All in all I had a wonderful experience and will not hesitate to return when I need more furniture.

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Business Response:

Robert Thanks for the kind words. We love our Fans......
.

I felt very uncomfortable shopping at Sofa Select. I noticed that there were not ONE person of color working there!! I wonder in this day and age are we living sometime in 1960's South? Please, I beg you add some color to your life. As designers, you should appreciate diversity.

1
★☆☆☆☆

I felt very uncomfortable shopping at Sofa Select. I noticed that there were not ONE person of color working there!! I wonder in this day and age are we living sometime in 1960's South? Please, I beg you add some color to your life. As designers, you should appreciate diversity.

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Business Response:

Missy Thank You for your comments. We have had several people of color in the past. We currently have 1 on the Sales Floor and 1 on our Delivery Team. Sorry we did not live up to your standards the day you were her and thanks for giving us a shot.
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I must say that i disagree with the few negative comments listed on this site!!! I had nothing but a wonderful experience start to finish with Sofa Select! I was also thrilled to know that it is a local, family owned and operated business! I was able to custom order a leather sofa and get exactlly what I wanted in a very reasonable time frame. The price was right on target with my budget which I was very pleasantly surprised about. I always thought that custom furniture would cost a fortune, but it does not at Sofa Select! They have a beautiful showroom with much more selection than any of the other competition! I could not be happier with my purchase and have since been back multiple times to buy more. I have also referred my friends and family members who have also been very happy with Sofa Select!

5
★★★★★

I must say that i disagree with the few negative comments listed on this site!!! I had nothing but a wonderful experience start to finish with Sofa Select! I was also thrilled to know that it is a local, family owned and operated business! I was able to custom order a leather sofa and get exactlly what I wanted in a very reasonable time frame. The price was right on target with my budget which I was very pleasantly surprised about. I always thought that custom furniture would cost a fortune, but it does not at Sofa Select! They have a beautiful showroom with much more selection than any of the other competition! I could not be happier with my purchase and have since been back multiple times to buy more. I have also referred my friends and family members who have also been very happy with Sofa Select!

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.

I love love love Sofa Select. Everyone there is so nice and polite. I had no troubles at all getting exactly what I needed. There customer service is awesome. I had to call in for a small problem with my sofa and i got a call back right away and on top of that I got an appt. for a service guy right away. I will defiently go back to Sofa Select. The service I got there was fantastic.

5
★★★★★

I love love love Sofa Select. Everyone there is so nice and polite. I had no troubles at all getting exactly what I needed. There customer service is awesome. I had to call in for a small problem with my sofa and i got a call back right away and on top of that I got an appt. for a service guy right away. I will defiently go back to Sofa Select. The service I got there was fantastic.

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.

I will never shop at Sofa Select ever again. Their customer service is absurd. We were returning customers, having spent over $3,000 our first visit and we came back to purchase more and they wouldn't even give us free delivery?? To me that is not good customer sevice, that is not appreciation. On top of that, the $3,000 sofa we did buy has broken two times in the past year and we can't even get them to send someone out to fix it in a timely manner. It has taken me three weeks and six phone calls to get them to send someone out. What a joke! If you want some good customer service and better prices with more great financing, check out Furniture Row. We have had nothing but exceptional Customer Service with them and the financing deals are spectacular. Save yourself a trip and don't stop at Sofa Select. They are a joke.

1
★☆☆☆☆

I will never shop at Sofa Select ever again. Their customer service is absurd. We were returning customers, having spent over $3,000 our first visit and we came back to purchase more and they wouldn't even give us free delivery?? To me that is not good customer sevice, that is not appreciation. On top of that, the $3,000 sofa we did buy has broken two times in the past year and we can't even get them to send someone out to fix it in a timely manner. It has taken me three weeks and six phone calls to get them to send someone out. What a joke! If you want some good customer service and better prices with more great financing, check out Furniture Row. We have had nothing but exceptional Customer Service with them and the financing deals are spectacular. Save yourself a trip and don't stop at Sofa Select. They are a joke.

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0 out of 1 people found this review helpful.

.

I will never buy a single thing at Sofa Select again. The sales person at the store was very friendly; however, she lied to me. I was told that there would be no interest and no payment for two years. I even asked her about the monthly payments twice. I told her that I like paying the whole amount off about a week before the final date, so that I can keep my money in my bank account longer. Not once did she say that I must make monthly payments. So, I buy the furniture, and after about a month, I get a notice and a nice little late charge fee of $39 dollars. I call them and explain what I was told, even went back to the store to talk with the same sales clerk, and she denied it all, and I am now making my monthly payments. On another note, they sell irregulars, and if anyone doesn't believe it, they can come and look at my arm chair in my living room. One side (the right arm rest) is obviously wider than the other. When I brought it to the attention of the sales clerk, she couldn??t see it. She has a degree in Fine Arts. An artist of all people should be able to see something like that. How could she not see it when everyone else does? Unbelievable! No, I will NEVER buy as much as a lamp at that store again.

1
★☆☆☆☆

I will never buy a single thing at Sofa Select again. The sales person at the store was very friendly; however, she lied to me. I was told that there would be no interest and no payment for two years. I even asked her about the monthly payments twice. I told her that I like paying the whole amount off about a week before the final date, so that I can keep my money in my bank account longer. Not once did she say that I must make monthly payments. So, I buy the furniture, and after about a month, I get a notice and a nice little late charge fee of $39 dollars. I call them and explain what I was told, even went back to the store to talk with the same sales clerk, and she denied it all, and I am now making my monthly payments. On another note, they sell irregulars, and if anyone doesn't believe it, they can come and look at my arm chair in my living room. One side (the right arm rest) is obviously wider than the other. When I brought it to the attention of the sales clerk, she couldn??t see it. She has a degree in Fine Arts. An artist of all people should be able to see something like that. How could she not see it when everyone else does? Unbelievable! No, I will NEVER buy as much as a lamp at that store again.

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0 out of 1 people found this review helpful.

.

I thought this one of the best, if not "the" best furniture buying experience I have ever had! An incredible amount to choose from, ability to literally pick my own fabric on the sectional, pattern, pillows, options. It was unbelievable. There was literally no pressure from the sales staff, just incredible friendly help. Nice competitive price and financing options. It came on-time and we've had follow-up multiple times from our sales person just to touch base and make sure we're still happy with it. Several years later, I am still thrilled with the sectional and will go back there first if I'm in the market for anything!

5
★★★★★

I thought this one of the best, if not "the" best furniture buying experience I have ever had! An incredible amount to choose from, ability to literally pick my own fabric on the sectional, pattern, pillows, options. It was unbelievable. There was literally no pressure from the sales staff, just incredible friendly help. Nice competitive price and financing options. It came on-time and we've had follow-up multiple times from our sales person just to touch base and make sure we're still happy with it. Several years later, I am still thrilled with the sectional and will go back there first if I'm in the market for anything!

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1 out of 1 people found this review helpful.

.

After shopping at dozens of stores I finally went into the new Sofa Select location hoping that as a last resort they might have some much needed bedroom furniture (despite their name). I found a great set, at a great price and wasn't harrassed by their sales staff. They greeted me when I walked into the store and after being shown a few sets was given some time to browse by myself. The lady helping me stayed close enough that I could ask questions but didn't follow me around. Once I made my decision she quickly put everything into their computer, set up my delivery and had my paperwork ready to go. The day before delivery they called with a 2 hour window and the very professional team showed up on time, were very courteous, clean and placed everything where i wanted it. I couldn't have had a better experience and will go back once i need more things.

5
★★★★★

After shopping at dozens of stores I finally went into the new Sofa Select location hoping that as a last resort they might have some much needed bedroom furniture (despite their name). I found a great set, at a great price and wasn't harrassed by their sales staff. They greeted me when I walked into the store and after being shown a few sets was given some time to browse by myself. The lady helping me stayed close enough that I could ask questions but didn't follow me around. Once I made my decision she quickly put everything into their computer, set up my delivery and had my paperwork ready to go. The day before delivery they called with a 2 hour window and the very professional team showed up on time, were very courteous, clean and placed everything where i wanted it. I couldn't have had a better experience and will go back once i need more things.

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1 out of 1 people found this review helpful.

.

This store has great Klaussner products in a large selection. However, I feel their mission statement can be called into question at times and can agree with the review left previously by Jennifer M.

It's unfortunate that my husband and I were not able to work with them to get the couch we've searched nation-wide for.

1
★☆☆☆☆

This store has great Klaussner products in a large selection. However, I feel their mission statement can be called into question at times and can agree with the review left previously by Jennifer M.

It's unfortunate that my husband and I were not able to work with them to get the couch we've searched nation-wide for.

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0 out of 2 people found this review helpful.

.

I was shocked to read the review below. I've had nothing but great shopping experiences at Sofa Select. Everyone from the salespeople to the office staff to the delivery drivers have been wonderful.

5
★★★★★

I was shocked to read the review below. I've had nothing but great shopping experiences at Sofa Select. Everyone from the salespeople to the office staff to the delivery drivers have been wonderful.

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2 out of 2 people found this review helpful.

.

I had a very bad experience when I went to purchase new lving room furniture from this store. The salesperson who approached me seemed rude and talked down to me. I was told by this person that she "knew I was just over here while I was waiting for my table at Don Pablos" and that I could "look around if I wanted or whatever." I couldn't believe how disrespectfully I was treated! Here I am to spend a good deal of money, and the salesperson was rude! Needless to say, I bought my furniture elsewhere!

1
★☆☆☆☆

I had a very bad experience when I went to purchase new lving room furniture from this store. The salesperson who approached me seemed rude and talked down to me. I was told by this person that she "knew I was just over here while I was waiting for my table at Don Pablos" and that I could "look around if I wanted or whatever." I couldn't believe how disrespectfully I was treated! Here I am to spend a good deal of money, and the salesperson was rude! Needless to say, I bought my furniture elsewhere!

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0 out of 2 people found this review helpful.

 

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