C & B Optical One

★☆☆☆☆
  • 4121 S Michigan St

    South Bend, IN 46614

    Map & Directions
  • 574-291-9200

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On October 14th 2010 I had an eye exam at C&B Optical. Eight days later I picked up my glasses. After I put them on I told the sales rep that everything was blurry when I looked to the sides. She stated this was normal and I was told to "wear them a couple of days and your eyes will adjust." I returned in two days stating that it was still blurry and that I could not see distance. My glasses were adjusted. I returned in four days with the same problem. I spoke with the manager then and she stated that it would be blurry when looking to the sides as "I needed to point my nose at what I wanted to look at." I asked her why I did not have that problem with my old glasses. She stated that they had used a different type of lens. I told her I did not order that type of lens and I wanted the same type of lens for my new glasses. She stated they would re-make my new lenses with the old style. Now another eight days have passed and I return to get my "new" glasses. I put them on and I can now see fine side to side. I leave and realize that I still cannot see far away. I think that maybe it is just me so I wear them for four more days. I return to C&B again stating that my distance vision is not clear. My glasses are adjusted again. I wear them for a week this time but I have to put my old glasses on at night to see distance. I return to C&B for the sixth time in one month. The sales rep takes my glasses to check the prescription. She then tells me everything checks out fine so "let's do a little more adjusting." I leave again only to have the same distance problem. I return in four days and speak with a different sales rep. She states that she wants to check my prescription. I told her that another lady had just done that four days prior and told me that all was fine. She states that she would still like to check so I agree. She comes back and states "I know what is wrong." She states that the prescription in the right lens is wrong! I asked why the other lady told me everything was fine and she stated "she is the new girl." I am now quite upset. She states they will get them fixed again with the right prescription. I now have to wait another eight days. I return for the seventh time and pick up my "new" glasses again. I put them on, leave the store, and low and behold I still cannot see distance. I think maybe I should give them a couple days and see if it improves. It does not. I return for the eighth time and they ask if I have had a re-exam. I told them that no one had even suggested that. They stated that I could get in to see the Doctor in one week and I told them that was unacceptable and that I would be in the next day. I went in on Tuesday (ninth) and had another exam. The Doctor told me "your eyes like the prescription but your brain is saying no, no, no." I stated that I expected him to get my brain and my eyes on the same page! He stated they would make a new pair of glasses that would be ready in eight to 10 days. I returned this evening (tenth) to pick up my "new" glasses again to be told that they had forgotten to put the reflective coating on the lenses! I stated that I wanted my glasses tomorrow without the coating and that they could make new lenses with the coating so that I would not have to be without my glasses another eight to ten days. I do not know what the outcome will be until I receive my new glasses but I know that I have not been able to wear these "new" glasses in almost three months
Things are only getting worse. I was contacted by C&B Optical on 12/29/10 that my new lens were in. I took my glasses in to C&B on 1/4/11 to have the new lens, with the reflective coating added, put in my frames. The sales rep opened the package and low and behold...I had my same lens and the lab had sent the "blanks" which looked to me like big round pieces of plastic. The rep was quite shocked and could not understand why this had happened. I now had to leave my glasses once again. The rep stated that my glasses would not be sent to the lab until 1/6/11 at 4:00pm and would not be returned to me until 1/7/11 at 4:00pm. This will now be another two days that I am without my glasses. I am having bad headaches from switching back and forth between my old prescrition and the new one. My neck and shoulders are hurting due to the fact that I have to lift my head up to see the computer with my old glasses. I asked to speak to the manager and I was told she was not there. This as been the same response I have got the last three times I have asked to speak with her. I do not know where to turn from here.

1
★☆☆☆☆

On October 14th 2010 I had an eye exam at C&B Optical. Eight days later I picked up my glasses. After I put them on I told the sales rep that everything was blurry when I looked to the sides. She stated this was normal and I was told to "wear them a couple of days and your eyes will adjust." I returned in two days stating that it was still blurry and that I could not see distance. My glasses were adjusted. I returned in four days with the same problem. I spoke with the manager then and she stated that it would be blurry when looking to the sides as "I needed to point my nose at what I wanted to look at." I asked her why I did not have that problem with my old glasses. She stated that they had used a different type of lens. I told her I did not order that type of lens and I wanted the same type of lens for my new glasses. She stated they would re-make my new lenses with the old style. Now another eight days have passed and I return to get my "new" glasses. I put them on and I can now see fine side to side. I leave and realize that I still cannot see far away. I think that maybe it is just me so I wear them for four more days. I return to C&B again stating that my distance vision is not clear. My glasses are adjusted again. I wear them for a week this time but I have to put my old glasses on at night to see distance. I return to C&B for the sixth time in one month. The sales rep takes my glasses to check the prescription. She then tells me everything checks out fine so "let's do a little more adjusting." I leave again only to have the same distance problem. I return in four days and speak with a different sales rep. She states that she wants to check my prescription. I told her that another lady had just done that four days prior and told me that all was fine. She states that she would still like to check so I agree. She comes back and states "I know what is wrong." She states that the prescription in the right lens is wrong! I asked why the other lady told me everything was fine and she stated "she is the new girl." I am now quite upset. She states they will get them fixed again with the right prescription. I now have to wait another eight days. I return for the seventh time and pick up my "new" glasses again. I put them on, leave the store, and low and behold I still cannot see distance. I think maybe I should give them a couple days and see if it improves. It does not. I return for the eighth time and they ask if I have had a re-exam. I told them that no one had even suggested that. They stated that I could get in to see the Doctor in one week and I told them that was unacceptable and that I would be in the next day. I went in on Tuesday (ninth) and had another exam. The Doctor told me "your eyes like the prescription but your brain is saying no, no, no." I stated that I expected him to get my brain and my eyes on the same page! He stated they would make a new pair of glasses that would be ready in eight to 10 days. I returned this evening (tenth) to pick up my "new" glasses again to be told that they had forgotten to put the reflective coating on the lenses! I stated that I wanted my glasses tomorrow without the coating and that they could make new lenses with the coating so that I would not have to be without my glasses another eight to ten days. I do not know what the outcome will be until I receive my new glasses but I know that I have not been able to wear these "new" glasses in almost three months
Things are only getting worse. I was contacted by C&B Optical on 12/29/10 that my new lens were in. I took my glasses in to C&B on 1/4/11 to have the new lens, with the reflective coating added, put in my frames. The sales rep opened the package and low and behold...I had my same lens and the lab had sent the "blanks" which looked to me like big round pieces of plastic. The rep was quite shocked and could not understand why this had happened. I now had to leave my glasses once again. The rep stated that my glasses would not be sent to the lab until 1/6/11 at 4:00pm and would not be returned to me until 1/7/11 at 4:00pm. This will now be another two days that I am without my glasses. I am having bad headaches from switching back and forth between my old prescrition and the new one. My neck and shoulders are hurting due to the fact that I have to lift my head up to see the computer with my old glasses. I asked to speak to the manager and I was told she was not there. This as been the same response I have got the last three times I have asked to speak with her. I do not know where to turn from here.

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