Mom & Pop's Party Shop

★★★★★

About Mom & Pop's Party Shop

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Dollar Tree

1800 N Missouri St 2A West Memphis, AR

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Dollar Tree

500 W Broadway St 18B West Memphis, AR

5.0 1
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I recently rented a helium tank for balloons for my daughter's graduation party. I called and reserved it on a Tuesday, and called back at 3:30 in the afternoon on a Friday to confirm. When I called they said I had already picked it up. Apparently another organization had called to inquire about one, but didn't reserve it. However, another member of the organization stopped by and said they were there to pick up the tank they had reserved. Being there was only one, they thought it was me and let it go. When I called and they realized they had been mistaken, they graciously apologized, took my phone number and said they would call me right back. And they did... five minutes later. They apologized again and said they had ordered an additional tank and it would be there that very evening. He said if the company was unable to deliver it, he would go pick it up himself!
Even though it was their mistake that they didn't confirm the name of the person picking up the original tank, they went out of their way to ensure they had us taken care of in a quick and timely manner.
I've dealt with them before, and they are always friendly and talkative when you visit their store. Their prices are fair and they are willing to order party or cake making supplies for you if they do not have them in stock.

2
★★★★★

I recently rented a helium tank for balloons for my daughter's graduation party. I called and reserved it on a Tuesday, and called back at 3:30 in the afternoon on a Friday to confirm. When I called they said I had already picked it up. Apparently another organization had called to inquire about one, but didn't reserve it. However, another member of the organization stopped by and said they were there to pick up the tank they had reserved. Being there was only one, they thought it was me and let it go. When I called and they realized they had been mistaken, they graciously apologized, took my phone number and said they would call me right back. And they did... five minutes later. They apologized again and said they had ordered an additional tank and it would be there that very evening. He said if the company was unable to deliver it, he would go pick it up himself!
Even though it was their mistake that they didn't confirm the name of the person picking up the original tank, they went out of their way to ensure they had us taken care of in a quick and timely manner.
I've dealt with them before, and they are always friendly and talkative when you visit their store. Their prices are fair and they are willing to order party or cake making supplies for you if they do not have them in stock.

Pros: Excellent friendly service, willing to order anything they don't already have

Cons: Sometimes has limited stock of items because store is small

 

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