Concord Custom Cleaners

★★☆☆☆
  • 928 E Ireland Rd

    South Bend, IN 46614

    Map & Directions
  • 574-299-1316

About Concord Custom Cleaners

Personal Services

Personal Services
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Last week I needed a dry cleaning service for my beautiful comforter and coverlet. I went to concord and was really nice and friendly with the lady and she was too and she explained to me that a waiver was needed in case of any bulking in the comforter happen they were not at fault. Okay no problem. Sign away. And she says pick up will be in four days. I get a phone call the next evening saying my order was ready for pick up and so I go to pick it up excited to have it back nice and clean. Pick it up 43 dollars and in the plastic It looked great. Didn't see any bulking so I was ecstatic. I get home and take my bedding upstairs. Take it out of the plastic, Throw it out and over the bed. And as soon as its all straightened out. I see a huge tear right in the middle of my king size royal heritage comforter and snags and the detail work is ruined surrounding this huge rip Concord cleaners made that didn't have the descentsy to tell me and fool me and make me pay that whole amount. Very cowardly and pathetic. That was the first and last time I will ever go to that cleaner. And their work ethic and disrespect is ridiculous. Absolutely horrible service and experience. That was the first and last time I will ever go to concord cleaners and I will never recommend them to anyone.

1
★☆☆☆☆

Last week I needed a dry cleaning service for my beautiful comforter and coverlet. I went to concord and was really nice and friendly with the lady and she was too and she explained to me that a waiver was needed in case of any bulking in the comforter happen they were not at fault. Okay no problem. Sign away. And she says pick up will be in four days. I get a phone call the next evening saying my order was ready for pick up and so I go to pick it up excited to have it back nice and clean. Pick it up 43 dollars and in the plastic It looked great. Didn't see any bulking so I was ecstatic. I get home and take my bedding upstairs. Take it out of the plastic, Throw it out and over the bed. And as soon as its all straightened out. I see a huge tear right in the middle of my king size royal heritage comforter and snags and the detail work is ruined surrounding this huge rip Concord cleaners made that didn't have the descentsy to tell me and fool me and make me pay that whole amount. Very cowardly and pathetic. That was the first and last time I will ever go to that cleaner. And their work ethic and disrespect is ridiculous. Absolutely horrible service and experience. That was the first and last time I will ever go to concord cleaners and I will never recommend them to anyone.

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A few days ago I dropped off a duvet cover at concord cleaners. I had a coupon but didnt see the small sign that said I had to give the coupon before leaving the item. I thought I would give it when I paid... Overall I was happy with the service. I thought 4 days was pretty good turnaround time.

3
★★★☆☆

A few days ago I dropped off a duvet cover at concord cleaners. I had a coupon but didnt see the small sign that said I had to give the coupon before leaving the item. I thought I would give it when I paid... Overall I was happy with the service. I thought 4 days was pretty good turnaround time.

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