Don Ayres Pontiac-Gmc-Honda

I bought my used Civic here 3 years ago. Within the first 12 months, I had trouble with the security system. The car would start honking and not stop. I couldn't drive it. I had it towed three times to Honda and they did this, charged me for that, and still I had the problem recur. I was frustrated. I could tell they didn't know what they were doing yet were happy to charge me for each failed attempt. I finally called California (national) on the advice of friends. They apparently put the pressure on. In fact, one of the consultants when I called to ask what was up with the car (that was still in the shop), said in essence "I don't know. Now that you've called in national [hear snide tone], we can't go forward with repairs without their consent." But I tell you what, it got fixed and without charge. I don't think it would have otherwise. I think they would have sent me on may way home without the fix and I'd be towing it back again. After that, I took the car back for routine maintenance until one time when I drove out and the ABS light stayed on. I just drove it straight back to the garage as soon as I saw the light wasn't going out. The attendant tried to tell me it was because my purse was on the passenger side seat! He tried to get me to drive off with this explanation. And even though I don't know much about cars, I knew ABS stands for Anti-lock brakes and not Air Bag System as he tried to pass it off as. Horrendous! I wish there were another Honda dealer in town. For now, oil changes elsewhere have kept my car going.

Posted 08/23/06 | Report Abuse

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