Chiffon Formal & Bridal Wear

★★★☆☆
  • 2028 S 22nd St

    Lafayette, IN 47905

    Map & Directions
  • 765-471-7644

About Chiffon Formal & Bridal Wear

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I had my bridesmaids order their dresses through this shop and it has unfortunately not been the best experience. My girls placed their orders with full payments on March 8th, and we were told the dresses would take 10-12 weeks to come in. Nearly 8 weeks later, I found out that the shop had not yet placed the dress order, because the lady started calling all my girls to confirm everything. The dresses were not actually ordered until the end of April. It is now the beginning of July, about 7 weeks from the wedding and nearly 4 months after my girls placed their order. The dresses are *still* not in, and two of my girls need alterations. When I called to ask the lady at the shop about it, she was pretty rude to me. She stated that if there was a time crunch, she would have let me know, and that she doesn't "have time to bother brides with these kinds of details". I'm very upset with their lack of attentiveness, poor customer service, lack of accountability, and poor attitude. The owner told me that the dresses are now on backorder and that they won't be in for at least another 2 weeks.... that's only 5 weeks before the wedding. They again told me "not to worry, there's plenty of time". This wouldn't have even been an issue had they not forgotten to order the dresses. I will update my review once the dresses finally do come in, I am very nervous at this point. If I could go back, I would have never used this dress shop. I don't need this kind of stress so close to the wedding (about 7 weeks away!), especially over something that was entirely this business' fault.

1
★☆☆☆☆

I had my bridesmaids order their dresses through this shop and it has unfortunately not been the best experience. My girls placed their orders with full payments on March 8th, and we were told the dresses would take 10-12 weeks to come in. Nearly 8 weeks later, I found out that the shop had not yet placed the dress order, because the lady started calling all my girls to confirm everything. The dresses were not actually ordered until the end of April. It is now the beginning of July, about 7 weeks from the wedding and nearly 4 months after my girls placed their order. The dresses are *still* not in, and two of my girls need alterations. When I called to ask the lady at the shop about it, she was pretty rude to me. She stated that if there was a time crunch, she would have let me know, and that she doesn't "have time to bother brides with these kinds of details". I'm very upset with their lack of attentiveness, poor customer service, lack of accountability, and poor attitude. The owner told me that the dresses are now on backorder and that they won't be in for at least another 2 weeks.... that's only 5 weeks before the wedding. They again told me "not to worry, there's plenty of time". This wouldn't have even been an issue had they not forgotten to order the dresses. I will update my review once the dresses finally do come in, I am very nervous at this point. If I could go back, I would have never used this dress shop. I don't need this kind of stress so close to the wedding (about 7 weeks away!), especially over something that was entirely this business' fault.

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1 out of 1 people found this review helpful.

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I wish that 0 stars was an option.

This business has the most horrid customer service I have ever encountered. The owner is an absolute horror to deal with. She does not care about any of the "small details" (her words) that go into purchasing a $200+ bridesmaid dress.

She lacked knowledge of her products and could not answer any questions, instead rudely squawking at us that "she was relying on us because [I] don't know" about the style of our dresses. There were none to try on, look at, and we were not even given the price until it was time to pay at the register. Not to mention that this woman lied about not having the entire bridal parties orders in- which resulted in the dresses being ordered an entire month after we had visited the store.

Still no dresses. The wedding is approaching and this store has made our lives such a nightmare! Seriously not worth all the hassle and stress it will cause you. You're much better off going elsewhere!!!

1
★☆☆☆☆

I wish that 0 stars was an option.

This business has the most horrid customer service I have ever encountered. The owner is an absolute horror to deal with. She does not care about any of the "small details" (her words) that go into purchasing a $200+ bridesmaid dress.

She lacked knowledge of her products and could not answer any questions, instead rudely squawking at us that "she was relying on us because [I] don't know" about the style of our dresses. There were none to try on, look at, and we were not even given the price until it was time to pay at the register. Not to mention that this woman lied about not having the entire bridal parties orders in- which resulted in the dresses being ordered an entire month after we had visited the store.

Still no dresses. The wedding is approaching and this store has made our lives such a nightmare! Seriously not worth all the hassle and stress it will cause you. You're much better off going elsewhere!!!

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I was very impressed with the service and professionalism of this store. My daughter is only off on Sundays and the owner was kind enough to come in and open the store on Sunday to accommodate us. We never felt rushed or pressured in any way. She let us browse and take our time. Best service of any bridal store we went to.!!!! (AND the dress we bought was cheaper than in any Indy store)

5
★★★★★

I was very impressed with the service and professionalism of this store. My daughter is only off on Sundays and the owner was kind enough to come in and open the store on Sunday to accommodate us. We never felt rushed or pressured in any way. She let us browse and take our time. Best service of any bridal store we went to.!!!! (AND the dress we bought was cheaper than in any Indy store)

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I will start by saying that the majority of the people that work at this store are VERY helpful and caring. However, the OWNER does NOT care if your dress fits or not. She was horrible. We bought my daughter a BEAUTIFUL prom dress at Chiffon's. We had to order to get the correct color -- could only find one that was 2 sizes bigger but was told - no problem they could do alterations! After 3 trips to get the dress (over an hour away) - the dress was STILL WAY BIG! The owner did not care! It was like it was OUR problem - she TOTALLY IGNORED us! One gal gave us a suggestion and we decided to try that and left -- Unfortunately, my daughters dance was not good as the dress would NOT stay up!! So sad that someone can own a store as nice as this and not give a darn about her customers.

1
★☆☆☆☆

I will start by saying that the majority of the people that work at this store are VERY helpful and caring. However, the OWNER does NOT care if your dress fits or not. She was horrible. We bought my daughter a BEAUTIFUL prom dress at Chiffon's. We had to order to get the correct color -- could only find one that was 2 sizes bigger but was told - no problem they could do alterations! After 3 trips to get the dress (over an hour away) - the dress was STILL WAY BIG! The owner did not care! It was like it was OUR problem - she TOTALLY IGNORED us! One gal gave us a suggestion and we decided to try that and left -- Unfortunately, my daughters dance was not good as the dress would NOT stay up!! So sad that someone can own a store as nice as this and not give a darn about her customers.

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1 out of 2 people found this review helpful.

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.i ordered my dress fomr here. I tried it on in Indianapolis, but these people treated me like I was family. They made me feel like a beautiful bride, and didn't discriminate me because I'm a size 10-12. I cannot imagine getting a wedding dress fomr anywhere else, with as good of a deal on pricing.

5
★★★★★

.i ordered my dress fomr here. I tried it on in Indianapolis, but these people treated me like I was family. They made me feel like a beautiful bride, and didn't discriminate me because I'm a size 10-12. I cannot imagine getting a wedding dress fomr anywhere else, with as good of a deal on pricing.

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1 out of 1 people found this review helpful.

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I am a bridesmaid in a wedding in June who ordered all her dresses through here. While the my dress is beautiful, I have had horrid problems with the service. Since I live two hours away, I paid for my dress by phone using my credit card. Since then, I have had two extra charges placed upon my credit card from them. When I called the first time to adress the issue, the lady who answered was competely unhelpful and stated that she only had one credit card receipt from me, although I two charges on my statement. I had to dispute both charges with my credit card co. Horrible!!

1
★☆☆☆☆

I am a bridesmaid in a wedding in June who ordered all her dresses through here. While the my dress is beautiful, I have had horrid problems with the service. Since I live two hours away, I paid for my dress by phone using my credit card. Since then, I have had two extra charges placed upon my credit card from them. When I called the first time to adress the issue, the lady who answered was competely unhelpful and stated that she only had one credit card receipt from me, although I two charges on my statement. I had to dispute both charges with my credit card co. Horrible!!

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2 out of 3 people found this review helpful.

.

They are awsome people to talk to for your wedding dress. I went there several time for my wedding dress searching. One yound girl there was very nice, and patient for all my numerous questions. She let me to try all the dresses I like, which are around 5 to 6. I altered my dress there too, and it was an old lady who is very kind. My wedding day is right after her birthday. Their prices are in big range, from cheaper as around 100 dollars to more than 1000 dollors.

PROS: good taste, in fashion
CONS: a little bit expensive

5
★★★★★

They are awsome people to talk to for your wedding dress. I went there several time for my wedding dress searching. One yound girl there was very nice, and patient for all my numerous questions. She let me to try all the dresses I like, which are around 5 to 6. I altered my dress there too, and it was an old lady who is very kind. My wedding day is right after her birthday. Their prices are in big range, from cheaper as around 100 dollars to more than 1000 dollors.

PROS: good taste, in fashion
CONS: a little bit expensive

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1 out of 1 people found this review helpful.

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This is the best dress shop in Lafayette. The selection here is extensive. I've heard of people finding dresses here that they couldn't find, or even order, in Indianapolis. They offer several fashion/preview shows throughout the year. The facilty is large and they make you feel special when planning your big day. Owner is usually available to answer questions. Attention to detail is unmatched. Alterations are available on site.

5
★★★★★

This is the best dress shop in Lafayette. The selection here is extensive. I've heard of people finding dresses here that they couldn't find, or even order, in Indianapolis. They offer several fashion/preview shows throughout the year. The facilty is large and they make you feel special when planning your big day. Owner is usually available to answer questions. Attention to detail is unmatched. Alterations are available on site.

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1 out of 1 people found this review helpful.

 

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