Penny Lane Coffeehouse

★★★☆☆

About Penny Lane Coffeehouse

Hours
Sat-Sun: 9am-5pm, Mon-Thu: 7am-5pm, Fri: 7am-8pm
3.4 5
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In the morning, there is a lovely woman with short hair who is always so kind. What a wonderful way to start your day- with a warm smile and coffee. The woman is like sunshine at 7 a.m., even in the winter!

In the afternoon, there is an angry woman (most likely the one from the review above) that does not treat customers with respect. Believe me, this was not a one time occurrence or even a "three strikes and your out" situation ,but single every time. I had a friend who asked specifically for no soy product in her coffee (due to an allergy) to which the dark haired pirate responded "Well you should have thought of that before you came to a vegan coffee shop!" Perhaps with her cruelty free vegan life style and her fair trade coffee, it hasn't dawned on her that she could make the biggest impact by first, treating the people around her fairly on a regular basis. It doesn't matter how many chickens you save, if you act like a pig and treat visitors like cows.

Sometimes there is a guy with longish hair that works there. I once asked what the iced tea was like and he smartly replied "Ah, its cold..." Gee guy, thank you for the brilliant description. I was thinking different flavors, or fresh lemon, or awesome brew methods or the freaking pretty plastic cup that it might come in!

Penny Lane is more of a club. Interestingly enough, most experiences that are negative seem to come from first time visitors or those that take their coffee to go.

My advice, is try it but not in the afternoon. I also wrote this review because I thought no one else had an experience like this- until I started to ask around town. Hopefully, the workers that are burnt out (either on nerves or as in ice tea guys case, brain cells) will take a much needed break and allow the coffee shop to thrive. There are a few really nice people who work there but doom and gloom make it gamble.

1
★☆☆☆☆

In the morning, there is a lovely woman with short hair who is always so kind. What a wonderful way to start your day- with a warm smile and coffee. The woman is like sunshine at 7 a.m., even in the winter!

In the afternoon, there is an angry woman (most likely the one from the review above) that does not treat customers with respect. Believe me, this was not a one time occurrence or even a "three strikes and your out" situation ,but single every time. I had a friend who asked specifically for no soy product in her coffee (due to an allergy) to which the dark haired pirate responded "Well you should have thought of that before you came to a vegan coffee shop!" Perhaps with her cruelty free vegan life style and her fair trade coffee, it hasn't dawned on her that she could make the biggest impact by first, treating the people around her fairly on a regular basis. It doesn't matter how many chickens you save, if you act like a pig and treat visitors like cows.

Sometimes there is a guy with longish hair that works there. I once asked what the iced tea was like and he smartly replied "Ah, its cold..." Gee guy, thank you for the brilliant description. I was thinking different flavors, or fresh lemon, or awesome brew methods or the freaking pretty plastic cup that it might come in!

Penny Lane is more of a club. Interestingly enough, most experiences that are negative seem to come from first time visitors or those that take their coffee to go.

My advice, is try it but not in the afternoon. I also wrote this review because I thought no one else had an experience like this- until I started to ask around town. Hopefully, the workers that are burnt out (either on nerves or as in ice tea guys case, brain cells) will take a much needed break and allow the coffee shop to thrive. There are a few really nice people who work there but doom and gloom make it gamble.

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I am from Evansville and although I live in Indy now, I make sure to visit Penny Lane every time I am in town. The coffee is by far better than any national chain, and the atmosphere is great. They support local artists and farmers, which gives the place a wonderful artsy-community feel to it. It has a wonderful mix of patrons too, not just college art students, but an ecclectic mix of people from all walks of life. The entertainment is great, and on a nice night you can take your coffee to go and walk down by the river.If you want to talk to the owner, you don't have to send a letter to some headquarter in another state, just come in when Heidi's there, or sign up for the emailing list. Bottom line: this is the way a coffee house should be! I've been up here for three years and haven't found any cafes I feel at home with. I miss my Penny Lane!

5
★★★★★

I am from Evansville and although I live in Indy now, I make sure to visit Penny Lane every time I am in town. The coffee is by far better than any national chain, and the atmosphere is great. They support local artists and farmers, which gives the place a wonderful artsy-community feel to it. It has a wonderful mix of patrons too, not just college art students, but an ecclectic mix of people from all walks of life. The entertainment is great, and on a nice night you can take your coffee to go and walk down by the river.If you want to talk to the owner, you don't have to send a letter to some headquarter in another state, just come in when Heidi's there, or sign up for the emailing list. Bottom line: this is the way a coffee house should be! I've been up here for three years and haven't found any cafes I feel at home with. I miss my Penny Lane!

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I have been a faithful customer of Penny Lane Coffee House for what appears close to a decade. As I no longer imbibe in adult beverages, Penny Lane is my public house. Not only do they sell the best coffee in Evansville, they enrich the downtown neighborhood. Over the years I have enjoyed the changing menu, the music and entertainment, good conversation, art exhibits, and lots of laughter. I know the owners, past and present, to be passionate individuals who care to serve the very best to their customers. PLEASE! Keep Evansville Weird!! Support local businesses early and often!

5
★★★★★

I have been a faithful customer of Penny Lane Coffee House for what appears close to a decade. As I no longer imbibe in adult beverages, Penny Lane is my public house. Not only do they sell the best coffee in Evansville, they enrich the downtown neighborhood. Over the years I have enjoyed the changing menu, the music and entertainment, good conversation, art exhibits, and lots of laughter. I know the owners, past and present, to be passionate individuals who care to serve the very best to their customers. PLEASE! Keep Evansville Weird!! Support local businesses early and often!

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I refuse to return to Penny Lane after a horrible, unprofessional experience.

My boyfriend and I went to Penny Lane this evening and were utterly disappointed in the costumer service. We are from Boonville and drove all the way from there to this coffee house. I'm 21 years old and the lady working talked to me as if I were a 13. My boyfriend went up to order togo coffee for his parents back in Boonville. After he asked if he could order something she said, "Well we close in like 2 minutes but I guess." So, she made the coffee and as we were gathering up our cups to leave, she said while raising her voice for all to hear in the coffee house: "Um just so you know, for future reference, this isn't StarBucks, we make $2 an hour so for future reference, we expect you to tip your waiter." No.1: How in any way did she "wait" on us? We received to go cups once we got there, sat down for 10 min., then got up to order drinks to go; it's not like she made us something and brought it to us. No.2: If tipping is required there should be a sign saying so. It is common sense to not to tip someone if it was self serve (getting the coffee at the counter and then sitting down). Once we got back in the car, we realized that half of a coffee cup was filled. She deliberately didn't put time or effort into giving us what we wanted and paid good money for: coffee and good costumer service. I refuse to go back and nor will my boyfriend. If the worker were friendly and if the drinks were reasonably priced that would be something to consider, however, both of those qualities were not justified.

My recommendation is to not go to Penny Lane for good costumer service, or if you do go, make sure to tip a large amount for someone simply doing their job: making the beverage and handing it to the costumer.

1
★☆☆☆☆

I refuse to return to Penny Lane after a horrible, unprofessional experience.

My boyfriend and I went to Penny Lane this evening and were utterly disappointed in the costumer service. We are from Boonville and drove all the way from there to this coffee house. I'm 21 years old and the lady working talked to me as if I were a 13. My boyfriend went up to order togo coffee for his parents back in Boonville. After he asked if he could order something she said, "Well we close in like 2 minutes but I guess." So, she made the coffee and as we were gathering up our cups to leave, she said while raising her voice for all to hear in the coffee house: "Um just so you know, for future reference, this isn't StarBucks, we make $2 an hour so for future reference, we expect you to tip your waiter." No.1: How in any way did she "wait" on us? We received to go cups once we got there, sat down for 10 min., then got up to order drinks to go; it's not like she made us something and brought it to us. No.2: If tipping is required there should be a sign saying so. It is common sense to not to tip someone if it was self serve (getting the coffee at the counter and then sitting down). Once we got back in the car, we realized that half of a coffee cup was filled. She deliberately didn't put time or effort into giving us what we wanted and paid good money for: coffee and good costumer service. I refuse to go back and nor will my boyfriend. If the worker were friendly and if the drinks were reasonably priced that would be something to consider, however, both of those qualities were not justified.

My recommendation is to not go to Penny Lane for good costumer service, or if you do go, make sure to tip a large amount for someone simply doing their job: making the beverage and handing it to the costumer.

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Words from my daughter and her friends: Since the college theatre crowd enjoys this place, it is a little quirky...and mellow. Great for studying or chilling with friends.

5
★★★★★

Words from my daughter and her friends: Since the college theatre crowd enjoys this place, it is a little quirky...and mellow. Great for studying or chilling with friends.

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More about Penny Lane Coffeehouse

We specialize in fair trade, direct trade, and estate coffees. We are proud to carry organic dairy from Organic Valley Farms, and happily, none of our products contain high fructose corn syrup. We also have vegan and vegetarian lunch Monday through Friday

 

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