Pepper Jack's Grill & Bar

★☆☆☆☆

About Pepper Jack's Grill & Bar

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Food

Food
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My husband and I drive by Pepper Jack's all the time and I have always wondered what the food was like so I we stopped in one evening to give it a try. The menu was great and the food looked mouth-watering.

Well about as much service as we received was the menu and a seat, everything started out well and I really felt good, but it was a nightmare not only did we have time to read a book and look at all the awesome memorabilla on the wall, we were not served. We set for about 25 minutes and no one brought us water or utensils. We asked to speak to a manager and when she came out, she had a very unpleasant tone in her voice as if she was the victim and she told me they were in the middle of a shift change and she told me not to be angry at her. I asked her would she be angry if it were her and she said yes and then she said they did not even know we were seated.

Another young lady came out and said she was the overall manager, but only to say the same thing to us, it was not her fault. I felt really bad because on the first day that I decided to go to Pepper Jack's I received very bad treatment. I was not responsible for the shift change and it was out of order that no one knew we were there.

I am a business owner myself and I would never do that. I asked for the owner and they gave me his number and said he would be there later I called and he refused to take the call because he said he was busy. I am so hurt I feel bad and I am a black woman, but I do not use that as a discriminating crutch.

But this night had me wondering why we're treated this way. I walked out of the restaraunt and everyone told us to have a good night. WOW!!!

Please understand that I have over 13 years GM experience in food and retail you should never do this they could have at least offered me water even though it's free. And the owner never called me back as of this reply.

0
★☆☆☆☆

My husband and I drive by Pepper Jack's all the time and I have always wondered what the food was like so I we stopped in one evening to give it a try. The menu was great and the food looked mouth-watering.

Well about as much service as we received was the menu and a seat, everything started out well and I really felt good, but it was a nightmare not only did we have time to read a book and look at all the awesome memorabilla on the wall, we were not served. We set for about 25 minutes and no one brought us water or utensils. We asked to speak to a manager and when she came out, she had a very unpleasant tone in her voice as if she was the victim and she told me they were in the middle of a shift change and she told me not to be angry at her. I asked her would she be angry if it were her and she said yes and then she said they did not even know we were seated.

Another young lady came out and said she was the overall manager, but only to say the same thing to us, it was not her fault. I felt really bad because on the first day that I decided to go to Pepper Jack's I received very bad treatment. I was not responsible for the shift change and it was out of order that no one knew we were there.

I am a business owner myself and I would never do that. I asked for the owner and they gave me his number and said he would be there later I called and he refused to take the call because he said he was busy. I am so hurt I feel bad and I am a black woman, but I do not use that as a discriminating crutch.

But this night had me wondering why we're treated this way. I walked out of the restaraunt and everyone told us to have a good night. WOW!!!

Please understand that I have over 13 years GM experience in food and retail you should never do this they could have at least offered me water even though it's free. And the owner never called me back as of this reply.

 

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