Mike Smith Firestone

★☆☆☆☆
38.2838 -85.8231
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(812) 945-5231

227 State St

New Albany, IN

47150-3551

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We had used this place several times before to get the oil changed on our Jeep, and my wife was happy with the treatment she received each time she took it there. The last time she was there, she asked them to recommend someone who could take care of a problem involving the catalytic converter, and they said they could do it themselves.

We dropped it off and they ran a diagnostic test that produced three codes, two pertaining to oxygen sensors and one for a catalytic converter. They called my wife and told her that the parts needed to fix the catalytic converter problem were "unavailable" to them, and we'd need to take it elsewhere. When a co-worker took her to pick it up, they charged her $50 for the diagnostic test.

We believe this to be nothing more than a waste of our time and money, as they brought us in under the pretense that they could do the work, without being up-front about their limitations. We don't believe we should've been charged for the diagnostics when they couldn't do the work they indicated to us they could do.

I went back the next day and spoke to the owner, arguing that because we'd have to go to a more capable establishment and pay yet again for diagnostics, they shouldn't have charged us. He seemed oblivious to my point, arguing with me as if I were just a guy who thought everyone should give me free service. "What kind of business are you in? Don't you think I should pay these guys for their work?" he said.

My point was that we'd have been happy to pay for the diagnostic test if they were able to continue on and do the work and fix the problem. But misleading us into believing they could fix our vehicle, and not being forward about their apparently severe limitations, was a breach of trust that was expensive for us.

The owner wanted nothing to do with giving us our money back, even after I assured him that he was losing potentially years of our getting oil changes at his establishment. I also told him I'd be posting reviews online about our experience with him. He didn't seem to care about that either. May his interesting way of doing business serve him justly.

1
★☆☆☆☆

We had used this place several times before to get the oil changed on our Jeep, and my wife was happy with the treatment she received each time she took it there. The last time she was there, she asked them to recommend someone who could take care of a problem involving the catalytic converter, and they said they could do it themselves.

We dropped it off and they ran a diagnostic test that produced three codes, two pertaining to oxygen sensors and one for a catalytic converter. They called my wife and told her that the parts needed to fix the catalytic converter problem were "unavailable" to them, and we'd need to take it elsewhere. When a co-worker took her to pick it up, they charged her $50 for the diagnostic test.

We believe this to be nothing more than a waste of our time and money, as they brought us in under the pretense that they could do the work, without being up-front about their limitations. We don't believe we should've been charged for the diagnostics when they couldn't do the work they indicated to us they could do.

I went back the next day and spoke to the owner, arguing that because we'd have to go to a more capable establishment and pay yet again for diagnostics, they shouldn't have charged us. He seemed oblivious to my point, arguing with me as if I were just a guy who thought everyone should give me free service. "What kind of business are you in? Don't you think I should pay these guys for their work?" he said.

My point was that we'd have been happy to pay for the diagnostic test if they were able to continue on and do the work and fix the problem. But misleading us into believing they could fix our vehicle, and not being forward about their apparently severe limitations, was a breach of trust that was expensive for us.

The owner wanted nothing to do with giving us our money back, even after I assured him that he was losing potentially years of our getting oil changes at his establishment. I also told him I'd be posting reviews online about our experience with him. He didn't seem to care about that either. May his interesting way of doing business serve him justly.

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Took my jeep there for a simple oil change got home because my temp gauge was acting funny popped the hood the idiots had put washer fluid in my antifreeze so i had to go by 26 dollars worth of antifreeze and flush everything out which i had to buy a 15 dollar pump for that took it back to him pretty much called me a liar the guy is a dope no one their can spell Ase and none of them are certified to change a light-bulb so don't waste your time and money

1
★☆☆☆☆

Took my jeep there for a simple oil change got home because my temp gauge was acting funny popped the hood the idiots had put washer fluid in my antifreeze so i had to go by 26 dollars worth of antifreeze and flush everything out which i had to buy a 15 dollar pump for that took it back to him pretty much called me a liar the guy is a dope no one their can spell Ase and none of them are certified to change a light-bulb so don't waste your time and money

.

We had used this place several times before to get the oil changed on our Jeep, and my wife was happy with the treatment she received each time she took it there. The last time she was there, she asked them to recommend someone who could take care of a problem involving the catalytic converter, and they said they could do it themselves.\r\n\r\nWe dropped it off and they ran a diagnostic test that produced three codes, two pertaining to oxygen sensors and one for a catalytic converter. They called my wife and told her that the parts needed to fix the catalytic converter problem were ""unavailable"" to them, and we'd need to take it elsewhere. When a co-worker took her to pick it up, they charged her $50 for the diagnostic test.\r\n\r\nWe believe this to be nothing more than a waste of our time and money, as they brought us in under the pretense that they could do the work, without being up-front about their limitations. We don't believe we should've been charged for the diagnostics when they couldn't do the work they indicated to us they could do.\r\n\r\nI went back the next day and spoke to the owner, arguing that because we'd have to go to a more capable establishment and pay yet again for diagnostics, they shouldn't have charged us. He seemed oblivious to my point, arguing with me as if I were just a guy who thought everyone should give me free service. ""What kind of business are you in? Don't you think I should pay these guys for their work?"" he said.\r\n\r\nMy point was that we'd have been happy to pay for the diagnostic test if they were able to continue on and do the work and fix the problem. But misleading us into believing they could fix our vehicle, and not being forward about their apparently severe limitations, was a breach of trust that was expensive for us.\r\n\r\nMay his interesting way of doing business serve him justly.

1
★☆☆☆☆

We had used this place several times before to get the oil changed on our Jeep, and my wife was happy with the treatment she received each time she took it there. The last time she was there, she asked them to recommend someone who could take care of a problem involving the catalytic converter, and they said they could do it themselves.\r\n\r\nWe dropped it off and they ran a diagnostic test that produced three codes, two pertaining to oxygen sensors and one for a catalytic converter. They called my wife and told her that the parts needed to fix the catalytic converter problem were ""unavailable"" to them, and we'd need to take it elsewhere. When a co-worker took her to pick it up, they charged her $50 for the diagnostic test.\r\n\r\nWe believe this to be nothing more than a waste of our time and money, as they brought us in under the pretense that they could do the work, without being up-front about their limitations. We don't believe we should've been charged for the diagnostics when they couldn't do the work they indicated to us they could do.\r\n\r\nI went back the next day and spoke to the owner, arguing that because we'd have to go to a more capable establishment and pay yet again for diagnostics, they shouldn't have charged us. He seemed oblivious to my point, arguing with me as if I were just a guy who thought everyone should give me free service. ""What kind of business are you in? Don't you think I should pay these guys for their work?"" he said.\r\n\r\nMy point was that we'd have been happy to pay for the diagnostic test if they were able to continue on and do the work and fix the problem. But misleading us into believing they could fix our vehicle, and not being forward about their apparently severe limitations, was a breach of trust that was expensive for us.\r\n\r\nMay his interesting way of doing business serve him justly.

Pros: They do a decent oil change.

Cons: They charged us unjustly for diagnostics.