Broad Ripple Appl Sales & Svc

★★★★★

About Broad Ripple Appl Sales & Svc

Home & Garden

Home & Garden
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5415 E 82nd St Indianapolis, IN

5.0 7
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EDIT: The Owner has called me back and offered to refund the money for the refrigerator part and some of the labor. It is about the best outcome I could have hoped for.\r
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My fridge isn't fixed, they took my $408 and won't call me back.

3
★★★★★

EDIT: The Owner has called me back and offered to refund the money for the refrigerator part and some of the labor. It is about the best outcome I could have hoped for.\r
\r
My fridge isn't fixed, they took my $408 and won't call me back.

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I first called in May in order to have my washing machine fixed. It is only three years old. After repeated calls and infrequent service it still doesn't work. I paid almost $300, waited four months, and am still awaiting resolution.

3
★★★★★

I first called in May in order to have my washing machine fixed. It is only three years old. After repeated calls and infrequent service it still doesn't work. I paid almost $300, waited four months, and am still awaiting resolution.

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This place of "business" is totally unprofessional. As I type the second repair man is here saying the tech misdiagnosed and he doesn't know what is wrong. I have wasted an entire week waiting form these clowns to get their act together.

3
★★★★★

This place of "business" is totally unprofessional. As I type the second repair man is here saying the tech misdiagnosed and he doesn't know what is wrong. I have wasted an entire week waiting form these clowns to get their act together.

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I called several refrigeration repair companies to get an idea of cost. Broad Ripple Appl Sales and Service was by far the most reasonable. I thought it was worth a try and they were! My frig was fixed for a little less than they quoted

3
★★★★★

I called several refrigeration repair companies to get an idea of cost. Broad Ripple Appl Sales and Service was by far the most reasonable. I thought it was worth a try and they were! My frig was fixed for a little less than they quoted

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They were here when they said they would be. Their people were professional. Thought the cost was resonable.
Had a dryer repaired and serviced. I will use them again.

2
★★★★★

They were here when they said they would be. Their people were professional. Thought the cost was resonable.
Had a dryer repaired and serviced. I will use them again.

Pros: professional, price, efficient

Cons: had to wait for part to be ordered

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Broad Ripple Appliance was suggested to me by my mom for having good appliances for a cheaper price than you would find at other appliance stores. I went in and found the two appliances I needed for good prices and felt good about my purchase. I asked to have the appliances delivered and arranged for someone to be at my home when they were to be delivered. On the day the appliances were to be delivered, not only did no one show up, but they never called. When we finally called to find out what the problem was we were told that the delivery truck had broken down. I was upset, but arranged to have the appliances delivered the next day, once again no one came to deliver so when I called to find out I was told the delivery driver did not show up that day, I was told that someone would deliver my appliances in 45 mintues, but they did not know where I lived and had to Mapquest my address. I found this odd since they were to deliver that day.

When I had arranged for the delivery I had also paid for installation, but when the deliverymen showed up not only did they not have all the equipment they needed, but they only installed half of the appliance. They said I would need some extra hoses to hook up the washer. They told me they could come back and install it, but I wasn't able to stay home from work again so I arranged to pick the hoses up on a Saturday when I was off from work. Needless to say, I picked the hoses up and connected them as the deliveryman had told me to do and water sprayed everywhere. I called to have someone come back out to install since they never did fully install my product and they are charging me a $49.95 service fee.

This is one of the worst business transactions I have ever had and I plan on telling everyone I know not to use this store for their appliance needs. I am very disappointed and frustrated with the "service" I have received.

0
★☆☆☆☆

Broad Ripple Appliance was suggested to me by my mom for having good appliances for a cheaper price than you would find at other appliance stores. I went in and found the two appliances I needed for good prices and felt good about my purchase. I asked to have the appliances delivered and arranged for someone to be at my home when they were to be delivered. On the day the appliances were to be delivered, not only did no one show up, but they never called. When we finally called to find out what the problem was we were told that the delivery truck had broken down. I was upset, but arranged to have the appliances delivered the next day, once again no one came to deliver so when I called to find out I was told the delivery driver did not show up that day, I was told that someone would deliver my appliances in 45 mintues, but they did not know where I lived and had to Mapquest my address. I found this odd since they were to deliver that day.

When I had arranged for the delivery I had also paid for installation, but when the deliverymen showed up not only did they not have all the equipment they needed, but they only installed half of the appliance. They said I would need some extra hoses to hook up the washer. They told me they could come back and install it, but I wasn't able to stay home from work again so I arranged to pick the hoses up on a Saturday when I was off from work. Needless to say, I picked the hoses up and connected them as the deliveryman had told me to do and water sprayed everywhere. I called to have someone come back out to install since they never did fully install my product and they are charging me a $49.95 service fee.

This is one of the worst business transactions I have ever had and I plan on telling everyone I know not to use this store for their appliance needs. I am very disappointed and frustrated with the "service" I have received.

Pros: Low prices

Cons: Horrible customer service, high pressure sales

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My washer went out, of course on a day that my infant had diarhhea. I called them first since they were local. I explained the situation to the lady on the phone and I had a serviceman at my door within two hours. I was very impressed and so thankful to have it fixed so fast. I couldn't believe they fit me in and that fast. That was two years ago and it is still running great. Prices were extremely reasonable, I totally expected to pay a lot more. Definitely will use them again if needed.

5
★★★★★

My washer went out, of course on a day that my infant had diarhhea. I called them first since they were local. I explained the situation to the lady on the phone and I had a serviceman at my door within two hours. I was very impressed and so thankful to have it fixed so fast. I couldn't believe they fit me in and that fast. That was two years ago and it is still running great. Prices were extremely reasonable, I totally expected to pay a lot more. Definitely will use them again if needed.

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