Castleton Outdoor Solutions

★★☆☆☆
  • 7710 Johnson Rd

    Indianapolis, IN 46250

    Map & Directions
  • 317-842-1768

About Castleton Outdoor Solutions

Categories
  • BBQ & Grill Sales
Details
  • Lawn Mower Sharpening
  • Grills
  • Simplicity
  • Lawn Boy
  • Snapper
  • Toro
Special Offer
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I'm done with these folks. They just rebuilt the carburetor on my lawn tractor for the the second time due to ""bad gas"". After the first rebuild several years ago, they explained that I needed to stabilize my gas over the winter. No problem, that was good advice and I've done that every year since. This time around, stabilizing my gas over the winter apparently wasn't good enough. When my tractor wouldn't start before my second mowing this year, after they maintenanced it this winter for a cost of $300+, they agreed to pick it up and bring it back to their shop to take a look. A week later they called and said I owed them another $200+ as they had to rebuild the carburetor, etc, due to ""bad gas"". They never called of course to discuss the charges before they did the repair, they just charged ahead, called me about the bill and said there was nothing they could do. I told them several times that I wasn't happy but all I got were the ""bad gas"" explanations and that ""stabilizing might only buy you a month or two"". If that is true, then no one should ever stabilize gas over the winter and they should always run leftover gas through their car in the fall. Personally, I think they have found a great way to justify expensive mower repairs at their customer's expense. I'm going elsewhere, I just don't trust these guys any more.

0
★☆☆☆☆

I'm done with these folks. They just rebuilt the carburetor on my lawn tractor for the the second time due to ""bad gas"". After the first rebuild several years ago, they explained that I needed to stabilize my gas over the winter. No problem, that was good advice and I've done that every year since. This time around, stabilizing my gas over the winter apparently wasn't good enough. When my tractor wouldn't start before my second mowing this year, after they maintenanced it this winter for a cost of $300+, they agreed to pick it up and bring it back to their shop to take a look. A week later they called and said I owed them another $200+ as they had to rebuild the carburetor, etc, due to ""bad gas"". They never called of course to discuss the charges before they did the repair, they just charged ahead, called me about the bill and said there was nothing they could do. I told them several times that I wasn't happy but all I got were the ""bad gas"" explanations and that ""stabilizing might only buy you a month or two"". If that is true, then no one should ever stabilize gas over the winter and they should always run leftover gas through their car in the fall. Personally, I think they have found a great way to justify expensive mower repairs at their customer's expense. I'm going elsewhere, I just don't trust these guys any more.

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I'll denote this company as ""COS"". COS picked up my lawn tractor (MTD Yard Machine) for repair ($20 charge). As it turned out, the engine needed a new short block. The charge for discovering this was $60. I researched prices for a short block, and considered my options. I came into their store and looked at new units. I also shopped around elsewhere. I found the replacement short block with MTD and considered repairing the existing unit. In the end, I decided to buy a new tractor and sell the MTD. I placed an ad to sell the MTD ($200 asking price) and I bought a new tractor. A buyer contacted me who was willing to buy the MTD and take on the repairs himself. I called COS to settle up the charges ($80) and arrange for my buyer to pick up the MTD there. COS (service dept.) told me that they scrapped my MTD. Steve was rude in his tone, told me this was my fault, and that COS were within their rights. I asked why COS didn't just call me and tell me they were getting ready to scrap my unit. I got no answer to that, just a repeat of their policy and that this was within their rights. I took over a month to make my decision, and I realize that was a long time. I was unaware of their policy, and it was not stated to me verbally. At the very least, a phone call or voice message giving me a chance to respond would have been decent. I feared they might charge me for storage, but I didn't imagine they would SCRAP MY TRACTOR without even communicating with me! This is not professional or even decent behavior. \n I called the BBB and they can do nothing about it. Apparently, Indiana is a ""buyer beware"" state. A company can have a policy and not tell the consumer about it, and enforce that (hidden) policy. I still can't believe they scrapped MY TRACTOR. It was my property!!!\n\n

0
★☆☆☆☆

I'll denote this company as ""COS"". COS picked up my lawn tractor (MTD Yard Machine) for repair ($20 charge). As it turned out, the engine needed a new short block. The charge for discovering this was $60. I researched prices for a short block, and considered my options. I came into their store and looked at new units. I also shopped around elsewhere. I found the replacement short block with MTD and considered repairing the existing unit. In the end, I decided to buy a new tractor and sell the MTD. I placed an ad to sell the MTD ($200 asking price) and I bought a new tractor. A buyer contacted me who was willing to buy the MTD and take on the repairs himself. I called COS to settle up the charges ($80) and arrange for my buyer to pick up the MTD there. COS (service dept.) told me that they scrapped my MTD. Steve was rude in his tone, told me this was my fault, and that COS were within their rights. I asked why COS didn't just call me and tell me they were getting ready to scrap my unit. I got no answer to that, just a repeat of their policy and that this was within their rights. I took over a month to make my decision, and I realize that was a long time. I was unaware of their policy, and it was not stated to me verbally. At the very least, a phone call or voice message giving me a chance to respond would have been decent. I feared they might charge me for storage, but I didn't imagine they would SCRAP MY TRACTOR without even communicating with me! This is not professional or even decent behavior. \n I called the BBB and they can do nothing about it. Apparently, Indiana is a ""buyer beware"" state. A company can have a policy and not tell the consumer about it, and enforce that (hidden) policy. I still can't believe they scrapped MY TRACTOR. It was my property!!!\n\n

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Took my push mower in because the self propel went out. After 2 weeks waiting picked it up took it home. The belt on the self propel broke first time out. Took it back Steve said "" You didnt tell me to check the belt"" . I just assumed since he had the belt off he would check it. Mistake #1. Then he tried to charge me for a 2nd service call. He was the rudest man I have ever met. \n Many people at my church said I should never go there as they also had bad experiences with the man. I dont see how he stays in business with his attitude. Plus he has the nerve to have a BBB sticker on his door. He sure did not earn that. STAY AWAY

0
★☆☆☆☆

Took my push mower in because the self propel went out. After 2 weeks waiting picked it up took it home. The belt on the self propel broke first time out. Took it back Steve said "" You didnt tell me to check the belt"" . I just assumed since he had the belt off he would check it. Mistake #1. Then he tried to charge me for a 2nd service call. He was the rudest man I have ever met. \n Many people at my church said I should never go there as they also had bad experiences with the man. I dont see how he stays in business with his attitude. Plus he has the nerve to have a BBB sticker on his door. He sure did not earn that. STAY AWAY

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Castleton Outdoor Solutions... If you want BAD service by people with BAD attitudes this is the place for you !! Oh how I miss Oaklandon Lawn & Garden !!!

Rock S. Ritter

1
★☆☆☆☆

Castleton Outdoor Solutions... If you want BAD service by people with BAD attitudes this is the place for you !! Oh how I miss Oaklandon Lawn & Garden !!!

Rock S. Ritter

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I have been doing business with Castleton Outdoor Solutions for over 10 years and have always had great experiences with New Sales, Parts and Service. Scott and Steve purchased the business years ago and have really made an improved difference. I normally do not write reviews but after reading the two negative posts I took the time to create an account so I could express my sincere satisfaction with this business. I have referred many friends and family members to COS and have not once had any negative feedback! Keep up the good work guys!

2
★★★★★

I have been doing business with Castleton Outdoor Solutions for over 10 years and have always had great experiences with New Sales, Parts and Service. Scott and Steve purchased the business years ago and have really made an improved difference. I normally do not write reviews but after reading the two negative posts I took the time to create an account so I could express my sincere satisfaction with this business. I have referred many friends and family members to COS and have not once had any negative feedback! Keep up the good work guys!

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Stay away from this place... Steve the service manager is rude and the don' deliver service as promised. There is a lawn mower service in Beech Grove that will pick up the mower and deliver it and they are very friendly. I wish I could remember the name of the place so I could post it here but I can't find the name.

0
★☆☆☆☆

Stay away from this place... Steve the service manager is rude and the don' deliver service as promised. There is a lawn mower service in Beech Grove that will pick up the mower and deliver it and they are very friendly. I wish I could remember the name of the place so I could post it here but I can't find the name.

Cons: Rude service manager. Didn't service mower as promised

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Terrible experience with this place. The guy that answers the phone, Steve, is rude. The service was slow, plus they didn't fix the mower right and it had to be returned. Terrible customer service. Stay away from this place!

0
★☆☆☆☆

Terrible experience with this place. The guy that answers the phone, Steve, is rude. The service was slow, plus they didn't fix the mower right and it had to be returned. Terrible customer service. Stay away from this place!

Pros: None, location?

Cons: Customer service, speed of repair, cost, curtousy

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