Perfect Pet Salon

★☆☆☆☆

About Perfect Pet Salon

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If I could rate 0 stars I would. I visted the salon twice with my cat and on the second visit I found the staff to be extremely rude and the salon stunk of cigarette smoke, as did my cat for days after her grooming appointment and had to be rebathed. What type of grooming business thinks it is acceptable to smoke in the salon?! My cat was injured by the clippers while having her belly area shaved because one of the staff members thought it was a good idea to turn on the vacuum to clean up while the groomer was working. I'm sure this didn't happen when they were working on their regular clients. I was the first to drop off my cat around 8:30 am and was told to pick her up around 3 pm. When I arrived she was shivering inside her carrier soaking wet underneath a chair placed next to the gate entrance, so every dog walked right by her on the floor. Although I was the first to drop off, they did all their other clients before attending to my pet.

Also I was asked to pay in advance and was not given a receipt although I did not see that anyone else had been asked to do so while I waited. When my cat was finally ready, the groomer demanded payment again and loudly insisted I had not paid. The receptionist that received the payment stood by for several minutes and finally spoke up with her head held down when they realized I was not going to pay twice. There was absolutely no apology from the groomer when she realized her error.

Needless to say, my cat is now afraid of any vacuum noise and had to receive antibiotic treatment for the clipper accident. Such a shame to receive poor service when you try to support local businesses.

1
★☆☆☆☆

If I could rate 0 stars I would. I visted the salon twice with my cat and on the second visit I found the staff to be extremely rude and the salon stunk of cigarette smoke, as did my cat for days after her grooming appointment and had to be rebathed. What type of grooming business thinks it is acceptable to smoke in the salon?! My cat was injured by the clippers while having her belly area shaved because one of the staff members thought it was a good idea to turn on the vacuum to clean up while the groomer was working. I'm sure this didn't happen when they were working on their regular clients. I was the first to drop off my cat around 8:30 am and was told to pick her up around 3 pm. When I arrived she was shivering inside her carrier soaking wet underneath a chair placed next to the gate entrance, so every dog walked right by her on the floor. Although I was the first to drop off, they did all their other clients before attending to my pet.

Also I was asked to pay in advance and was not given a receipt although I did not see that anyone else had been asked to do so while I waited. When my cat was finally ready, the groomer demanded payment again and loudly insisted I had not paid. The receptionist that received the payment stood by for several minutes and finally spoke up with her head held down when they realized I was not going to pay twice. There was absolutely no apology from the groomer when she realized her error.

Needless to say, my cat is now afraid of any vacuum noise and had to receive antibiotic treatment for the clipper accident. Such a shame to receive poor service when you try to support local businesses.

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